1st line Support Specialist
CoinsPaidPosted 2/10/2025
1st line Support Specialist
CoinsPaid
Job Location
Job Summary
CoinsPaid is a leading crypto payment gateway with a strong presence in Europe. As a 1st line Support Specialist, you will work with clients to resolve technical and organizational issues, conduct voice conversations, and provide product demonstrations. You will be part of a remote-first company with employees from 30+ countries, working on a hybrid schedule. With a focus on crypto, fintech, and mass adoption, CoinsPaid offers a dynamic work environment and opportunities for growth. The company has received numerous awards for its innovative solutions and commitment to excellence. If you are passionate about crypto, have strong communication skills, and can work independently, this role may be suitable for you.
Job Description
CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".
Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout!
Our Cryptocurrency Processing team is looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return.
If you are fast thinking, nice speaking and self-organized we would like to get your request for this position.
During the probation period, the work schedule will be 5/2 from 07:00 to 16:00 (UTC Time Zone). After the probationary period - alternating 2/2 day shifts from 07:00 to 19:00 and night shifts from 19:00 to 07:00 (UTC Time Zone)
Responsibilities:
- Solving all organizational and technical issues of clients at the moment of integration and after the launch of the service
- Escalations to L2 support team and developers to resolve client issues
- Conduct voice conversations as well as business correspondence via ticket/chat
- Handling requests from internal customers (employees of other departments)
- Collect and present structured client feedback for customer-facing teams
- Being ready to perform demonstrations of the product functionality and provide full information of its available features to the clients
- User management (granting access, role assignment) for merchants and internal employees
Requirements:
- Previous experience as a technical support engineer, senior customer service engineer for more than 1 year
- Strong written and oral communication skills in English (B2 or higher) and Russian
- Understanding of software development principles
- Solid analytical and problem-solving skills
- Organizational skills, reporting skills and attention to detail
- Experience with tools for working with logs/monitoring/analytics (e.g. Kibana/Grafana/Zabbix)
- Experience in utilizing CRM systems (e.g. Salesforce) for day-to-day work tasks
- Experience with tools for API testing (e.g. Postman)
Would be a plus:
- Open-mindedness and openness to feedback
- Self-starter, able to work independently and collaboratively
- Hands-on experience in IT/Gambling/Crypto business
- Knowledge of the crypto space and/or genuine interest in the subject
- Familiarity with Atlassian products (Jira, Confluence)
Why should you choose CoinsPaid?
To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other's growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2024 CoinsPaid was awarded more than 10 times:
- Acquisition International 2024 - Best Crypto-payment Solutions Firm 2024 - Europe;
- World Business Annual Awards 2024 - Leading Blockchain & Cryptocurrency Firm in Europe 2024;
- World Business Annual Awards 2024 - Best Blockchain Initiative Europe 2024;
- World Business Annual Awards 2024 - Best Blockchain Fintech Company Europe 2024;
- Global Brands Magazine Awards - Leading Cryptocurrency Payment Solutions;
- ICA Compliance Awards - Development of Automated Real-time Risk Assessment System;
- Europe Fintech Awards - Crypto Award;
- EiGE Awards - Best Payment Provider 2024;
- World Business Annual Awards 2024 - Best Cryptocurrency Payment Solution Provider Europe 2024;
- World Economic Magazine 2024 - Best Digital Payments Solutions Provider;
- Malta Fintech Awards by Dynamic Events - Payment Services Provider of the Year;
- Global Brands Magazine Awards - Best Crypto Payment Gateway;
- Business Awards UK - Best Cryptocurrency Tech;
- EGR B2B - Best Cryptocurrency Service Supplier 2024;
- Global Cards & Payments Innovation Awards - Best B2B Payments Initiative;
- International Investor Award - Most Advanced Crypto Payment Processing Firm 2024.
Solid facts about CoinsPaid:
- Private and profitable company, registered and licensed in Estonia;
- Secure business, with regular financial and regulatory audits;
- Over 10 years of experience in the blockchain development;
- Over €700M processed in crypto monthly;
- Over 1M transactions processed monthly;
- Over 800 merchants accounts serviced;
- Over 270 team members across 30+ countries.
By joining CoinsPaid now, you’ll participate in building the world's best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.
Sounds good? Well then, we can’t wait to see your resume!
