Ad Ops Account Manager
TeikametricsJob Summary
Teikametrics is a company that provides AI-powered Marketplace Optimization platform to help sellers and brand owners maximize their potential on the world's most valuable marketplaces. As an Ad Ops Account Manager, you will optimize advertiser accounts on platforms like Amazon and Walmart to meet their advertising goals, ensuring top-notch support at Teikametrics. You will collaborate with internal teams, conduct in-depth analysis, test internal tools, and share insights with product and engineering teams. With a strong focus on customer success, you will review every customer account in detail, manage campaign set up and optimization tasks, and identify opportunities to improve the advertising product based on customer feedback and data analysis. Teikametrics offers flexible remote work options, company equity, and comprehensive benefits package. If you have 5+ years of experience working on Amazon/Walmart ad optimization processes and a passion for online business, e-commerce, and Sales/Onboarding support, we encourage you to apply.
HOW YOU'LL SPEND YOUR TIME
- Collaborate with internal US based Customer Success Managers (CSM) to understand the customer’s advertising KPIs and expectations from the program.
- Reviewing every customer account in the portfolio in detail to understand the current level of performance.
- Manage Campaign set up, optimization and reporting tasks of Search & Display campaigns across Amazon, Walmart platforms (and any new platforms in future)Flawless execution of end-to-end account optimization.
- Analyzing account performance against key metrics to identify, recommend and implement optimization solutions to increase efficiency and meet clients’ KPIs.
- Monitoring campaign delivery and troubleshoot discrepancies.
- Monitoring and communicating campaign progress through regular, in-depth activity reports and insights, and then using this knowledge as a basis for future campaigns.
- Working with Account Management, Sales & Marketing and Product teams to identify and solve issues blocking advertiser performance.
- Identifying opportunities to improve our advertising product based on customer feedback, data analysis, and feature gaps with competitive products.
WHO YOU ARE
- Have 5+ years prior experience working on Amazon/ Walmart ad optimization processes
- Bachelor's degree or MBA with certification/specialization in digital advertising/marketing.
- Superior verbal and written communication skills. Advanced computer literacy especially in Microsoft Office applications – Excel, Access, Word and PowerPoint.
- Experience in data analysis, either professional experience or through your education.
- Desire to work in a fast-paced, challenging environment.
- Demonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneously.
- Must be willing to work in shifts to cater to global markets.
- Must have managed global clients along with owning individual performance goals.
- Passionate about online business, e-commerce and Sales/Onboarding support.
WE'VE GOT YOU COVERED
- Every Teikametrics employee is eligible for company equity
- Remote Work – flexibility to work from home or from our offices + remote working allowance
- Broadband reimbursement
- Group Medical Insurance – Coverage of INR 7,50,000 per annum for a family
- Crèche benefit
- Training and development allowance
