Remote Jobs

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Adjusting Support Specialist, UK

reserv

Location
United Kingdom
Posted

Adjuster Support Specialist at Reserv UK - Provide administrative support to multi-line adjusters, manage claim files, and prioritize workload.

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Technical Support Specialist (Remote, UK)

Grafana Labs

Location
United Kingdom
Posted

Technical Support Specialist at Grafana Labs in the UK, providing timely responses to customers and building trusted advisor relationships.

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Support Specialist

Coefficient

Location
Philippines
Posted

Remote Support Specialist for no-code solution provider

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Support Specialist

Horizons

Location
Cameroon
Posted

Support Specialist EMEA - Provide exceptional customer service, manage client inquiries & issues, collaborate with internal teams, and ensure comprehensive support in a dynamic environment.

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Support Specialist - Alignerr

Labelbox

Location
India
Posted

Alignerr Support Specialist: Provide exceptional customer experience through Intercom, escalate complex issues, and assist with onboarding.

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Client Support Specialist

Grow Therapy

Posted
Salary Range
47k - 52k USD

Troubleshoot issues, assist customers, advocate for clients and therapists, improve platform with product teams at Grow Therapy. Requires problem-solving, empathy, adaptability, and meeting metrics.

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Support Specialist I

User Interviews

Location
United States of America
Posted
Salary Range
22 - 22 USD

Support Specialist at User Interviews: Manage support tickets, collaborate with Project Coordinators, and own processes for customer satisfaction.

IT Support Specialist

Coursera

Location
India
Posted

IT Support Specialist for Coursera's growing team, providing exceptional customer service & technical support for Mac OS, Windows 10, SaaS applications, and more.

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Content Specialist - Product Support

Figma

Location
United States of America
Posted
Salary Range
122k - 215k USD

Content strategist for Product Support team at Figma, creating internal knowledge base and communications.

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Customer Support Specialist

Roadie

Location
United States of America
Posted

Provide customer support for Roadie's logistics platform; handle inquiries via phone, email, and text. Use tools like Salesforce to ensure seamless delivery experiences. Enjoy benefits including health insurance, 401k match, and generous PTO.

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Customer Support Specialist

TeamSnap

Location
United States of America
Posted

Customer Experience Agent at TeamSnap delivering high-quality support through email & chat, solving customer issues & providing feedback to improve products.

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Customer Support Specialist

Mercury

Posted
Salary Range
65k - 91k USD

Join Mercury's Customer Support team to help startups navigate their financial needs. Use your problem-solving skills to resolve issues and improve user experience with our finance stack.

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Customer Support Specialist

Mercury

Location
Canada
Posted
Salary Range
54k - 82k USD

Customer Support Specialist at Mercury: Ensure users are charmed by warmth and competence, answer user questions, and identify systemic flaws.

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Customer Support Specialist

Bitfinex

Location
United Kingdom
Posted

Customer Support Specialist for a globally distributed team handling inquiries from corporate traders

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Enterprise Support Specialist

SoundStack

Location
United States of America
Posted

Enterprise Support Specialist for VIP customers, providing top-tier technical support and ensuring customer satisfaction.

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Support Specialist EMEA

Remofirst

Location
Egypt
Posted

Support Specialist at RemoFirst: Handle global inquiries, resolve complex queries, and collaborate with internal teams to deliver exceptional client experiences.

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Technical Support Specialist

Megaport

Location
Mexico
Posted

Bilingual Technical Support Specialist needed for Megaport's Customer Support Service team. Collaborate with global teams, troubleshoot complex technical problems, and deliver exceptional customer service.

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Freelance QC Specialist - Spanish into English (UK)

Welocalize

Location
United States of America
Posted

Freelance QC Specialist - Spanish into English (UK) job description: Review layouts, titles, key points, formatting, numbers, and resolve terminology for translation companies.

reserv logo

Adjusting Support Specialist, UK

reserv

Job Location

Job Summary

Reserv is seeking an Adjuster Support Specialist to join their team in the UK. The successful candidate will be responsible for supporting multi-line adjusters with administrative tasks such as setting up claim files, data entry, financial reconciliation, and document review/upload. The ideal candidate has excellent communication skills, a strong attention to detail, and the ability to prioritize workload. They should also have experience working in a support or administrative capacity for an insurance risk organization or compliance organization. Reserv offers a generous health-insurance package, pension plan, competitive holiday policy, and work-from-anywhere flexibility.

Description

About Reserv 

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.



We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.


About the role

We are seeking a highly organised and detail-oriented Adjuster Support Specialist to join our team. The successful candidate will be responsible for supporting a team of multi-line adjusters with administrative responsibilities to move claims to resolution. Tasks will include setting up claim files, data entry, financial reconciliation, and document review/upload.

The ideal candidate has a willingness to help us continuously improve the support function, build and document new processes, and consistently look for ways to streamline their function. In addition, you will collaborate closely with our claims adjusters and leadership to give feedback and identify technology and process improvements. 

 

 

Who you are 

  • Highly motivated and growth-oriented
  • You're excited by the prospect of building a tech-driven claims org
  • Passionate claims support professional who cares about the customer and their experience
  • Empathetic. You exercise empathy and patience towards everyone you interact with
  • Sense of urgency - at all times. That does not mean working at all hours
  • Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest
  • Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational
  • Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution
  • Anti-status quo. You don’t just wish things were done differently, you act on it
  • Communicative. (we'd love to know what this means to you) 
  • And did we mention, you have a sense of humour. Claims are hard enough as it is

 

What we need 

We need you to do all the things typical to the role:

  • Gather necessary information from documents and customer conversations to set up and assign claim files with complete and accurate information
  • Manage a queue of tasks timely and effectively to ensure claims adjusters have the information they need
  • Manage incoming (electronic) mail and upload to the correct claim
  • Prepare standard form letters and claim closing documents
  • Strong with time management and prioritization to manage multiple types of tasks and SLAs
  • Enjoys working with and learning new technologies to improve process and maximize efficiency

Requirements

  • Minimum of 2 years of experience working in a support or other administrative capacity for an insurance risk organization or compliance organization such as:
    • Claims support experience
    • Policy admin support
    • Compliance database management
  • Requires excellent verbal and written communication skills, and a strong attention to detail.
  • Must also have superior organisational skills and the ability to prioritize the workload.
  • Working knowledge of personal computer required, including Google Docs, Sheets and other mainframe applications, as necessary

Benefits

  • Generous health-insurance package
  • Pension plan with employer contributions
  • Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
  • Industry Qualifications paid by us (after a qualifying period)
  • Work from anywhere to facilitate your work-life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!

 

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!