Weights & Biases
Support AI developers by providing technical assistance and troubleshooting issues related to Weights & Biases' products. Collaborate with cross-functional teams to improve user experience.
Welocalize
Backend Software Engineer for Welocalize, developing information systems using Go and Node.js, collaborating with cross-functional teams, and ensuring data integrity and security.
Kalepa
Join Kalepa as a Core Engineer to work on cutting-edge technologies like NLP and distributed systems with a global team. Enjoy competitive compensation, equity, health benefits, and professional development opportunities.
Apollo.io
Design and implement highly scalable backend endpoints at Apollo. Gather product requirements and write design docs. Drive/Lead full lifecycle of software development: product requirements, architecture, solution design, development, quality assurance, and maintenance. Mentor others on best practices and effectively share knowledge. Communicate development progress to the product lead, engineering manager, and other stakeholders. Introduce new technologies as required. Work effectively as part of a large global team. Attend scrum ceremonies, provide feedback, and respond to technical and behavioral feedback.
Kalepa
Core Engineer - Develop impactful computer vision features using Roboflow tools, collaborate with a global team, and create innovative AI solutions.
Apollo.io
Senior Backend Engineer at Apollo.io: Implement scalable backend endpoints, drive software development lifecycle, and mentor junior engineers.
Postscript
Senior Software Engineer at Postscript: lead distributed systems development, solve complex problems, and drive growth through project leadership and technical expertise.
RevenueCat
Backend Engineer at RevenueCat: Collaborate with a talented team, create innovative AI solutions, and contribute to the growth of mobile subscriptions.
Vercel
Design and implement scalable IAM solutions at Vercel using JavaScript/TypeScript, Node.js, AWS, and industry-standard protocols like OAuth2 and OpenID Connect. Collaborate with cross-functional teams to deliver secure and reliable services while leveraging Infrastructure as Code tools.
Vercel
Design and implement scalable IAM solutions using AWS, TypeScript, Node.js, and industry standards like OAuth, OIDC, SAML. Collaborate with teams to deliver secure, reliable services for Vercel's Frontend Cloud.
Reka
Unreal Engine 5 procedural generation tool developer for video AI training
Nethermind
Extract on-chain data from PoS networks, design scalable blockchain indexed platforms, assist in data analysis, build cloud infrastructure, interact with product teams to deliver applications. Requires expertise in blockchain technologies, programming languages like Python/JavaScript/Golang, distributed systems, APIs, and cloud infrastructure.
Cargo.one
Cloud Infrastructure Engineer at cargo.one: Collaborate with diverse stakeholders to contribute to cloud infrastructure and ensure quality work. Flexible remote work options and unlimited co-working options available.
Figma
Join Figma's Extensibility team to develop and maintain their developer platform, including plugins and APIs. Work with TypeScript, Ruby, C++, and collaborate on user experiences for complex problems.
Clipboard Health
As an L2 Software Engineer at Clipboard Health, you will develop scalable healthcare solutions using TypeScript, React, Node.js, and AWS technologies in a globally distributed team environment. Your work will directly impact healthcare staffing by solving real-world challenges and contributing to a customer-centric approach.
Clipboard Health
Develop scalable web and mobile applications using modern technologies while working remotely on a globally distributed team to solve healthcare challenges.
Vercel
Enhance Next.js documentation by maintaining content, creating tutorials, and ensuring alignment with developer needs. Collaborate with the core team to provide accurate and helpful resources for developers using Next.js.
StackAdapt
Join StackAdapt as a Quality Engineer to drive software quality through automation, collaborate with teams on CI/CD integration, and contribute to enhancing the platform's reliability. Enjoy competitive compensation, health benefits, mental health support, and professional development opportunities in a remote-friendly environment.
StackAdapt
Enhance software quality at StackAdapt by developing and implementing test automation solutions across various platforms. Collaborate with cross-functional teams to ensure high-quality product releases in an agile environment.
Deimos
Join Deimos as Principal Software Engineer & lead software solutions with scalability, maintainability, performance, security & operational excellence in mind.
Weights & Biases
At Weights & Biases, we build tools for AI developers to help them build better models. As a Customer Support Engineer, you'll be the first line of support in APAC, responding to technical queries and collaborating with engineering and product teams. This role requires strong programming skills, experience with ML frameworks, and a passion for helping users.
At Weights & Biases, our mission is to build the best tools for AI developers. We founded our company on the insight that while there were excellent tools for developers to build better code, there were no similarly great tools to help ML practitioners build better models. Starting with our first experiment tracking product, we have since expanded our solution into a comprehensive AI developer platform for organizations focused on building their own deep learning models and generative AI applications.
Weights & Biases is a Series C company with $250M in funding and over 200 employees. We proudly serve over 1,000 customers and more than 30 foundation model builders including customers such as OpenAI, NVIDIA, Microsoft, and Toyota.
Support is a deep part of our culture here at Weights & Biases. We believe that the best way to build a great product is to listen to real users and follow their lead to shape our priorities and roadmap. In this role, you will work on a diverse set of problems in a fast-moving environment, collaborate cross-functionally with our team to support our users and help shape our product.
Your main goal will be to quickly get answers to all user messages. Customers write in with highly technical questions, suggestions, or bug reports, and we need to give them timely responses to fulfill SLAs. In this role, you will act as the face of the company and the first line of support in APAC. Ideally, we're looking for someone with technical skills who would like to support our customer base. If you've found yourself wanting to be more external but still build programming/machine learning skills, this is the role for you.
Responsibilities:
Quickly respond to all inbound support requests including email, live chat, and community forums
Triage bugs and requests based on customer type and severity of issue
Track inbound and outbound responses to ensure contact SLAs are being met
Maintain a fast response time for the entire user base
Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features
Recognize trends in user messages to help identify areas of improvement in internal or external documentation
Learn Weights & Biases’ product features and build up knowledge base to resolve issues on your own
Requirements:
2+ Programming experience, from either an engineering role, a computer science degree, or personal projects
Python expert
Experience using any of the following: Keras, Tensorborad, Tensorflow, Pytorch, Pytorch Lightning, Jupyter notebooks, colabs, matplotlib, and other ML frameworks and tools
A passion for connecting with real users and enabling them to be power users of the product
Good organization of assigned requests to oversee timely follow-up for every message
Work autonomously in a self-directed environment
Proactively find ways to improve processes and collaborate internally
Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team
Interest in machine learning
Strong Plus:
Have worked in a small-stage startup previously
Previous experience in machine learning
Customer service experience in a technical SaaS environment
Experience in frontend frameworks
Experience with Docker, AWS, GCP, Azure
Experience with Kubernetes or other cloud infrastructures
Our Benefits:
🏝️ Flexible time off
🩺 Medical, Dental, and Vision for employees and Family Coverage
🏠 Remote first culture with in-office flexibility in San Francisco
💵 Home office budget with a new high-powered laptop
🥇 Truly competitive salary and equity
🚼 12 weeks of Parental leave (U.S. specific)
📈 401(k) (U.S. specific)
Supplemental benefits may be available depending on your location
Explore benefits by country
We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will flourish with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, reach out at [email protected].
#LI-Remote
