AI Operations Specialist
WelocalizeJob Summary
As an Operations Specialist at Welocalize, you will play a pivotal role in driving revenue and ensuring customer commitments are met on time while maintaining high quality standards. You will be responsible for building and driving critical operational processes, managing daily operations, and collaborating with cross-functional teams to achieve company objectives. With advanced English skills, a degree in an analytics-heavy major, and 2-4 years of experience in operations or consulting, you will have the opportunity to shape our most critical operational processes. You will work on process optimization projects, analyze data, and provide support in financial budgeting and reporting. Welocalize is a trusted global transformation partner that delivers multilingual content transformation services for over 250 languages. With a growing network of linguistic resources, we enable brands and companies to reach, engage, and grow international audiences. As an Operations Specialist, you will be part of our operations team and have the opportunity to work on impactful projects that make a difference in the global business journey. You will also enjoy flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company. Apply now and join our team of passionate colleagues who value curiosity, ownership, and a drive to improve.
Main Duties
- Build and drive critical operational processes to ensure day-to-day delivery of customer commitments.
- Manage and oversee various aspects of daily operations including inventory, procurement, logistics, billing/invoicing, ticketing, timekeeping, project management, and customer service.
- Assist Project teams with planning, scoping, requirements gathering and validation with client.
- Create an effective feedback loop between the front line, product, strategy, and customers.
- Collaborate with cross-functional teams, including Customer Operations, Product Operations, Data Analytics, HR, Finance, Talent/Procurement, Product Managers, and more to achieve company objectives and KPIs.
- Conduct periodic audits to ensure compliance with standards and regulations.
- Provide support in the onboarding and training of new employees.
- Analyze operational data and metrics to identify areas for improvement.
- Participate in process optimization projects and come up with creative solutions to bottlenecks.
- Assist in financial budgeting and reporting.
- Support multiple squads on rotation as needed.
Requirements
- Advanced English skills.
- Bachelor’s degree in an analytics-heavy major (e.g., Engineering or Economics) and/or a graduate degree in Operations, Engineering, Economics, or Business.
- Minimum of 2-4 years of experience in an operations role and/or a top-tier consulting firm.
- Excellent communication skills, both verbal and written.
- Strong organizational and multitasking skills.
- An action-oriented mindset that balances creative problem-solving with the scrappiness to ultimately deliver results.
- Proficiency in Microsoft Office Suite, with strong Excel skills.
- Analytical, planning, and process improvement capability.
Other Relevant Skills
- Experience with reading SQL or demonstrated analytical skills
- Experience with resource management tools (e.g. Workday)
- Analytical Thinking
- Time Management
- Attention to Detail
- Team Collaboration
- Process Improvement
- Flexibility & Adaptability
