DevRev
Apply for Applied AI Engineer at DevRev, where you'll design & develop integrations, automations & customizations using TypeScript/JavaScript, Python, APIs & Webhooks to empower customer-centric companies.
Taskrabbit
Customer Service Advocate at Taskrabbit - Remote-First Company
SQUIRE
Lead a high-performing customer support team delivering exceptional 24/7 service to the global customer base, with up to 25% travel
Yuno
Senior AI Engineer with LLM expertise needed for payment orchestration platform
Kontakt.io
Customer Technical Support Engineer at Kontakt.io: Deliver exceptional support experiences, leveraging technical expertise to ensure smooth implementation and continuous support for hospitals using their advanced care delivery operations platform.
Realiste
Customer Relations Specialist for international investors at Realiste AI
brightwheel
Lead a team of Account Managers at Brightwheel to enhance customer service and drive business growth through strategic account management and team development.
InDebted
Customer Account Manager (Collections) role at InDebted, utilizing verbal & written communication skills to engage customers empathetically & negotiate optimal repayment solutions.
brightwheel
Customer Success Professional for Brightwheel
Automattic
Happiness Engineer - Provide 24/7 support to customers using our software and services, troubleshoot issues, and improve customer experience.
Kueski
Customer Service Partner en Kueski, donde se enfoca en atención al cliente telefónico y habilidades en comunicación asertiva
SQUIRE
Manage customer support team at SQUIRE, leading operations, coaching staff, and driving continuous improvement.
Clipboard Health
Lead high-performing customer support team, coach agents for excellence, and deliver outstanding customer experiences in a remote role.
Onepilot
Provide remote customer support using Onepilot technology, solve client issues efficiently, and earn based on your performance.
Vercel
Design and maintain tooling for the Customer Success Engineering team at Vercel. Collaborate with peers, integrate new technologies, and ensure data integrity while supporting customer success through engineering solutions.
Binance
Customer Support Specialist at Binance, handling live chat & emails, providing solutions & managing complaints in a fast-paced blockchain ecosystem.
Deel
Join Deel as a Client Onboarding Specialist and work on impactful projects, collaborate with talented colleagues, and contribute to groundbreaking solutions that make the world programmable.
Deel
Join Deel's global team and help build a platform that connects companies with top talent worldwide. Enjoy flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company.
Postscript
Customer Onboarding Manager at Postscript: guide customers through SMS setup, communicate best practices, and troubleshoot issues in a high-growth startup with flexible remote work options.
DevRev
Customer Success at DevRev: Engage customers, onboard them, and enable integration with existing tools to drive growth and success.
DevRev
DevRev is a SaaS company that provides a purpose-built CRM platform for support, product, and growth teams. The Applied AI Engineer role involves designing, developing, and implementing integrations, automations, and customizations to integrate DevRev with customers' tech stacks and workflows. This includes utilizing AI in novel ways to solve customer problems, conducting data analysis, and communicating with key stakeholders. Ideal candidates have a software engineering degree or equivalent experience, hands-on coding skills in TypeScript/JavaScript, Python, APIs, Webhooks, and SQL, as well as familiarity with Generative AI technologies. DevRev is committed to its culture of hunger, humility, honesty, and heart, and offers flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company.
DevRev
DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.
Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.
Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.
Applied AI Engineer
The Applied AI Engineering team ensures our customers get the optimal experience from DevRev. As customers go through their DevRev journey, they may identify need(s) for integration with existing enterprise systems/services, workflow/process automation or customization/enhancement of the DevRev platform capabilities to achieve their business objectives. Our team works with customers to understand requirements and design, develop, and implement solutions to meet customer goals.
Your mission is to systematically help customers find value with DevRev by developing a thorough understanding of their needs, owning the coordination between internal and external stakeholders, and engineering the solution to get the job done. You are a product expert and will use your application development, and AI/ML skills to ensure our customers get the most out of the DevRev platform.
Job Description
As an Applied AI engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python etc. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes.
Objectives of this role will include:
Ideal Candidate Qualifications:
Culture
The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.
That is DevRev!
