Remote Jobs

DevRev logo

Applied AI Support Engineer- SME

DevRev

Location
India
Posted

Apply for Applied AI Support Engineer-SME at DevRev, leveraging AI to empower customer-centric companies.

Moonpay logo

IT Engineer

Moonpay

Location
Mexico
Posted

IT Engineer at MoonPay: Develop automations & systems integrations across Core Business platforms, build custom apps & authentication services.

Planet logo

IT Systems Engineer

Planet

Location
Germany
Posted

IT Systems Engineer at Planet Labs Germany GmbH - Manage IT systems, provide expert-level support, and ensure seamless operations across multiple regions.

Gitlab logo

IT Engineer ServiceNow

Gitlab

Posted

Manage GitLab’s ServiceNow implementation, handle service requests, optimize processes, create dashboards, and ensure system scalability while working remotely with comprehensive benefits.

Welocalize logo

German AI Ads Reviewer

Welocalize

Location
Poland
Posted

German AI Ads Reviewer - Remote freelance work from home with flexible hours

Cover Genius logo

Customer Support Agent - Italian or/and French

Cover Genius

Location
Spain
Posted

Provide exceptional customer support for Cover Genius' insurance products, collaborate with teams to resolve inquiries, maintain documentation, and contribute to process improvements while adhering to compliance standards.

Figma logo

Product Manager - AI

Figma

Location
United States of America
Posted
Salary Range
149k - 308k USD

Lead AI research and product development at Figma. Collaborate across teams to develop new models and define user experiences for designers using AI.

Welocalize logo

Czech AI Ads Reviewer

Welocalize

Location
Czech Republic
Posted

Czech AI Ads Reviewer - Evaluate online ads for accuracy & relevance, conduct keyword research, and offer actionable feedback.

Welocalize logo

Romanian AI Ads Reviewer

Welocalize

Location
Romania
Posted

Romanian AI Ads Reviewer - Freelance, Remote, Part-time, Flexible Hours, $7/hour

Welocalize logo

AI Operations Specialist

Welocalize

Location
Argentina
Posted

Operations Specialist at Welocalize: Drive revenue growth, manage daily operations, and collaborate with cross-functional teams to achieve company objectives.

Binance logo

Project Manager - AI

Binance

Location
Brunei Darussalam
Posted

AI Project Manager at Binance: Manage AI projects, develop proof-of-concept models, and optimize performance.

Vonage logo

Conversational Designer - AI

Vonage

Location
United Kingdom
Posted

Design user experiences for Vonage's Virtual Agents, collaborate with clients on end-to-end projects, and contribute to the development of conversational AI solutions. Work with cross-functional teams to ensure intelligent and intuitive conversations while managing multiple stakeholders.

Vonage logo

Conversational AI Designer

Vonage

Location
United States of America
Posted

AI Conversation Designer at Vonage AI: Develop digital text & voice-based apps, design Virtual Agents, & solve real-life communication challenges.

DevRev logo

Applied AI Support Engineer- SME

DevRev

Job Location

India

Job Summary

DevRev is a SaaS company that provides a purpose-built CRM platform for support, product, and growth teams. The company aims to help businesses increase product velocity and reduce customer churn by leveraging design, data engineering, and machine intelligence. As an Applied AI Support Engineer-SME, you will work with customers to triage bugs and feature requests, analyze trends, and educate users on the DevRev bot. You will also build relationships with customers, collaborate with cross-functional teams, and contribute to the development of innovative AI solutions. With a strong focus on customer success and technical expertise, this role is ideal for those who are passionate about AI and customer-centric companies. The company offers flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company. If you're looking for a challenging role that combines technical expertise with customer-facing responsibilities, DevRev may be the perfect fit.

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Core Responsibilities:

  • Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.
  • Flexibility to work in morning and afternoon shifts
  • Need to analyze trends, test and train the DevRev bot regularly
  • Educate and Empower DevRev users
  • Be the technical expert and answer product questions to take full advantage of the product
  • Build and maintain relationships with the customers
  • Be the customer champion and collaborate with product & engineering team on customer requirements
  • Should be comfortable in writing customizations using the below mentioned languages
  • Ability to think outside the box and build quicker solutions
  • Support DevRev users round the clock on different levels of queries
  • Build Q&A pairs for the bot and think innovatively to empower the bot
  • Understand customer signals, collaborate with customer success teams to avoid churn
  • Ability to converse profoundly and suggest value add features to help customers enhance their business goals.
  • Collaborate with cross functional teams like Sales, customer success, product, engineering and bots engineering.
  • Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.

 

Qualifications:

  • BE/ B Tech, or equivalent educational or professional experience.
  • 4-7 years Support Experience.
  • Knowledge on the following programming languages:
    ReactJS (MERN)
    HTML / CSS
    JavaScript / TypeScript
    Python
    SQL
    Golang
  • Comfortable having technical conversations with technical and non-technical people.
  • Problem solving around technical, product, and business questions.
  • Excellent English communication skills - both verbal and written.
  • Collaborative and team oriented.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!