Associate Account Manager

Imgix is a chief platform for real-time image management, optimization, and delivery services. Our innovative technology empowers businesses to deliver high-quality visual experiences to their customers across various platforms and devices, anywhere in the world.

We are on the lookout for an enthusiastic Associate Account Manager who is adept at not only maintaining and growing existing client relationships but also skilled in spotting and leveraging upselling opportunities and ensuring on-time renewals. The right candidate will have a sharp ability to intuitively understand and predict client needs, proactively suggesting solutions that align with their objectives and challenges. This role demands a tactical approach to building relationships, aiming to create substantial and lasting connections with clients beyond just transactional interactions.

An Associate Account Manager should be proficient in identifying areas for account growth and confidently navigate clients through our range of products to improve their overall experience and satisfaction. Success in this role comes from a forward-thinking mindset, a deep understanding of client needs, and a commitment to building lasting trust—all while thriving in ambiguity, creating processes from the ground up, and finding resourceful, hands-on solutions rather than relying on a pre-established playbook.

Responsibilities:

• Act as the primary point of contact for customers, ensuring Imgix meets their business needs.

• Manage a portfolio of SMB accounts with a focus on achieving Net Revenue Retention (NRR) targets, ensuring customer retention while identifying opportunities for upselling and contract expansion.

• Conduct comprehensive account reviews to advise customers on their Imgix usage, identify areas for improvement, and explore future product expansions, while also managing post-sales operations and maintaining strong customer relationships.

• Collaborate closely with sales engineers, support teams, and the finance department.

• Advocate for customers within Imgix, coordinating with internal teams on customer issues and needs.

• Track account and opportunity progress using our CRM system (SFDC).

• Occasional travel for client and team meetings as needed.

Requirements:

• 1-2 years of experience in a Sales role, ideally as a successful BDR, Associate Account Manager, Customer Success Manager, or Sales Support Engineer.

• Must work in Eastern Time (EST).

• Familiarity with SaaS and B2B business environments.

• Proficiency in using CRM systems, particularly Salesforce, and Google Workspace tools including Docs, Sheets, and Slides.

• Experience/comfortable selling a technical solution to a technical audience.

• Strong verbal and written communication skills, with some exposure to presenting to technical teams and decision-makers in enterprise-level organizations.

• While not mandatory, previous experience or knowledge in the areas of images, Content Delivery Networks (CDNs), Digital Asset Management (DAMs), Generative AI, and website performance is highly beneficial.

• Basic understanding of or experience with Codepen and HTML is a plus.

• Willingness to engage in occasional travel for client meetings, conferences, and related events.

Imgix is building the future of visual media on the Internet that will combine images, data, and intelligence to solve our customers’ problems. Imgix operates the premier solution to deliver impactful, engaging, highly responsive and super fast imagery to eyeballs around the world. Our service consists of a top tier media delivery platform tightly coupled with Imgix's proprietary, on-demand image and video processing pipeline. It provides customers with the ability to combine the most efficient pixel manipulation render stack with a robust AI feature set to take full advantage of their visual media. Imgix enables our customers to greatly increase the value of their imagery and get back to building awesome things.

The targeted base pay range for this position is $60,000 to $75,000. In addition to base pay, the on-target earnings also consist of a significant bonus component, providing additional potential for earnings beyond the base salary. Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits.

Imgix currently operates as a mostly remote workplace with employees distributed around the world. This role can be remote, with the option of being based in our San Francisco office as frequently as desired. Employee benefits are comprehensive (401(k), medical, dental, and vision), perks are generous, vacation time is flexible, parental leave is available and highly encouraged, and salaries are in line with industry averages.

For the health and safety of all of our employees, Imgix requires COVID-19 vaccinations for any employee who wishes to work out of the San Francisco office or attend in-person company events.

Imgix is an Equal Opportunity Employer.