Associate - Client Success

The big picture: Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring an Associate of Client Success to support our Local advertising team!

Why it matters: In this role, you will support the Client Success team in delivering a best-in-class experience for our advertising partners through superior organization and attention to detail.

Go deeper: Primary responsibilities of the Associate includes a variety of post-sale client activities such as creative development, asset collection, reporting, and more. Working closely with multiple cross-functional teams (Client Partnerships, Smart Brevity Studio, Events, Brand Journalism, and Ad Operations), you will help execute a wide range of campaigns across the Axios product suite. You’ll also work with your Client Partnerships colleagues to support media planning, proposals, and renewal activities. 

Zoom in: Ideal candidates will possess a growth mindset with a drive to learn, embody an entrepreneurial spirit, have a passion for the Axios Local mission, and demonstrate the following attributes:

• Collaborative and adaptable with the ability to provide support for multiple stakeholders.

• Exceptional organization, prioritization, and time management skills.

• Outstanding written and verbal communication skills.

• Obsessive attention to detail.

• Enjoys a fast-paced, collaborative environment. 

• Demonstrated ability to work independently, prioritize tasks, and manage time effectively.

• Initiative to take on responsibilities and drive projects forward with minimal supervision.

• Takes pride in delivering exceptional customer service.

• Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations.

• Flexibility to pivot strategies in response to changing market conditions or organizational needs.

• Willingness to embrace new ideas and approaches to enhance efficiency.

• Proficiency in Google Office Suite (Slides, Sheets, Docs).

• Prior professional experience in account management, customer support, media planning, digital marketing, ad operations, or business development is a plus.

Starting salary for this role is in the range of $24.00 - $31.25 per hour and is dependent on numerous factors, including but not limited to location, work experience, and skills. This range does not include other compensation and benefits. Axios' compensation philosophy takes into account cost of labor differentials across the country. Because this is a remote-optional job posting, this salary range takes into account all possible locations within the United States, but candidates will only be eligible for the salary range for their location.

What Axios brings to the table besides salary:

• 401(k) with employer match

• Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network

• Employer Health Savings Account (HSA) contribution for the high deductible health plan option

• Dental and vision coverage

• Primary caregiver 12-week paid leave

• Generous vacation policy, plus holidays

• One mental health day per quarter

• Annual learning and development stipend

• $100 monthly work-from-home stipend

• Tele-mental health services through Headspace

• OneMedical membership, including tele-health services

• Personal health advocacy resources through HealthAdvocate

• Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility

• Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies

• Increased work flexibility for parents and caretakers

• Virtual company-sponsored social events

• A strong and positive work environment

• A commitment to an open, inclusive, and diverse work culture

Equal Opportunity Employer Statement

Axios is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Axios makes hiring decisions based solely on qualifications, merit, and business needs at the time.