Remote Jobs

Restaurant365 logo

Associate Enterprise Customer Success Manager

Restaurant365

Location
United States of America
Posted
Salary Range
75k - 90k USD

Join Restaurant365 as an Associate Enterprise Customer Success Manager to drive customer success through strategic partnerships, ensuring high adoption and satisfaction. Collaborate with cross-functional teams to deliver exceptional service and support for our enterprise clients.

Consensys logo

Senior Product Manager - MetaMask (Bitcoin)

Consensys

Location
Cameroon
Posted
Salary Range
134k - 186k USD

MetaMask seeks product manager to lead Bitcoin experience, defining vision & strategy, designing products, researching user problems, driving adoption & shaping standards.

ABOUT YOU SE & Co. KG logo

BI QA Engineer - Customer & Shop Intelligence

ABOUT YOU SE & Co. KG

Location
Croatia
Posted

Ensure high-quality standards for recommendation engines and search features by developing and executing test plans, automating data quality checks, and contributing to best practices within the BIAPP team.

Zepz logo

Customer Care Executive (Cebu, Philippines)

Zepz

Location
Philippines
Posted

Customer Care Executive at Zepz Group in Cebu, Philippines - manage customer queries, screen identification, review transactions, and advise customers on products.

Reddit logo

Sr. Manager - Technology Risk

Reddit

Location
United States of America
Posted

Senior Manager, Technology Risk at Reddit: lead tech risk management, develop audit plans, and drive results in a fast-paced environment.

Pismo logo

Sr Manager - Product Management

Pismo

Location
United States of America
Posted
Salary Range
130k - 205k USD

Lead squads at Pismo, develop product roadmap, and manage budget for investment products

Cover Genius logo

Customer Support Agent - Italian, French, German

Cover Genius

Location
Uruguay
Posted

Provide excellent customer service for Cover Genius' insurance products, handle inquiries via phone and email, collaborate with teams, document interactions, identify process improvements, maintain quality standards, and ensure compliance with guidelines. Join a company that values diversity and offers flexible work environments and social initiatives.

Cover Genius logo

Customer Support Agent - Italian, French, German

Cover Genius

Location
United Kingdom
Posted

Provide excellent customer service for Cover Genius' insurance products, handle inquiries via phone and email, collaborate with internal teams to ensure seamless experiences, and maintain accurate documentation while adhering to compliance guidelines.

OfferFit logo

Associate, Machine Learning Engagement Management

OfferFit

Location
Canada
Posted
Salary Range
12k - 134k USD

Join OfferFit's Implementation team as an Associate, Machine Learning Engagement Management, and lead the AI transformation in marketing technology.

Binance logo

Compliance FCI Review Associate - Spain

Binance

Location
Spain
Posted

Compliance FCI Review Associate - ES at Binance: Support EDD, KYC, and KYB reviews, conduct risk assessments, and manage high-risk escalations.

ClinChoice logo

Senior Clinical Research Associate - Oncology

ClinChoice

Location
United Kingdom
Posted

Join ClinChoice as a Senior CRA and contribute to clinical trial management, ensuring high-quality data and compliance with regulations while working on impactful projects across various therapeutic areas.

Rocket Money logo

Growth Marketing Associate - Product & Data

Rocket Money

Location
United States of America
Posted
Salary Range
60k - 80k USD

Manage Rocket Money's marketing technology systems, support growth strategies, collaborate with cross-functional teams, and drive data-driven decisions to optimize processes and implement new tools.

Grow Therapy logo

Senior Business Operations Associate - Clinical

Grow Therapy

Location
United States of America
Posted
Salary Range
90k - 118k USD

Business Operations Associate role with remote work options, automating clinical processes and improving efficiency.

Moonpay logo

Associate, Corporate Development and Investments

Moonpay

Location
United Arab Emirates
Posted

Join MoonPay's Corporate Development team to drive market insights and competitive intelligence, and contribute to shaping the future of Web3.

Axios logo

Senior Associate - New & Growth Business

Axios

Location
United States of America
Posted
Salary Range
46k - 58k USD

Join Axios as a Senior Associate, Client Partnerships to build revenue through strategic client partnerships. Manage relationships, network with partners, and expand the company's footprint while enjoying comprehensive benefits including health insurance, mental health support, and learning stipends.

ClinChoice logo

Project Manager I or II

ClinChoice

Location
United States of America
Posted

Join ClinChoice as a Clinical Project Manager I or II and contribute to the development and commercialization of innovative drugs and devices. Flexible remote work options and $4,000/year travel stipends available.

Creatio logo

OEM Partnership Manager

Creatio

Location
British Virgin Islands
Posted

OEM Partnership Manager for White Label department in a fast-growing company

G-P logo

Sr. Analyst Relations Manager

G-P

Location
United States of America
Posted

Join G-P as Sr. Analyst Relations Manager & drive industry-leading AR program, build strong relationships with key analysts, develop messaging materials & collaborate with cross-functional teams.

Horizons logo

Partnership Sales Manager NORAM

Horizons

Location
United States of America
Posted

Partnership Sales Manager at Horizons - drive revenue growth through partner channels and build meaningful affiliate relationships.

Restaurant365 logo

Associate Enterprise Customer Success Manager

Restaurant365

Salary Range

75k - 90k USD / YEAR

Job Summary

At Restaurant365, we're a SaaS company transforming the restaurant industry with our cloud-based platform for accounting and back-office operations. As an Associate Enterprise Customer Success Manager, you'll partner with Sales, Onboarding, and Product teams to ensure successful customer launch, adoption, and outcomes. You will manage long-term relationships by becoming a trusted advisor to our largest customers, working with executive stakeholders to provide the highest level of service. This role requires developing strategies to meet and exceed customer goals, handling escalations, and driving key metrics like CSAT and NPS. We offer competitive compensation ($75K-$90K), comprehensive benefits including health insurance, 401(k) matching, equity options, unlimited PTO, and remote/hybrid work options.

Skills

SalesforceMicrosoft Office SuiteCustomer Success ManagementRestaurant OperationsGainsight

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!


As an Associate Enterprise Customer Success Manager, you will partner with the Sales team, the Onboarding team, and the product team to ensure successful launch, adoption, and outcomes. You will manage the long-term relationship by becoming a trusted advisor to some of our largest and most strategic customers. You will work with executive stakeholders and champions to provide our enterprise and strategic customers the highest level of service. As a member of this team, you should set the bar for customer service.



How you'll add value:
  • Develop long-term relationships with enterprise level customers leading to high adoption, retention, and customer satisfaction
  • Ensure delightful experiences for clients in your portfolio during all stages of the customer journey
  • Strategize with customer to meet and exceed their target goals and ROI
  • Handle escalations and work cross departmentally to issue resolution
  • Set, drive and guide project expectations with executive stakeholders
  • Facilitate change management across key stakeholders and roles
  • Ensure enterprise customers are successful with the product presale through launch
  • Attend onsite meetings, conferences, and trade shows
  • Partner with enterprise AEs for expansion and growth opportunities
  • Develop plans specific to the restaurant industry that help enterprise franchise brands support their franchise community with our software
  • Infuse clients with Industry best practices to help them grow and thrive
  • Facilitate client meetings both in person and online
  • Act as liaison between customers, product managers, and executive management to provide feedback on new feature developments
  • Tracking and drive key client metrics such as usage, health, CSAT, and net promoter scores
  • Maintain brand profiles and documentation
  • Responsible for reaching assigned targets for customer KPI’s
  • Track product enhancements and provided timelines specific to customers in your portfolio and ensure transparent communication with stakeholders
  • Maintain healthy Salesforce and Gainsight records
  • Participate and lead sessions at user groups and client facing webinars
  • Other duties as assigned


What you'll need to be successful in this role:
  • 3+ plus years of experience as a Customer Success Manager or equivalent
  • 3 to 5 years of experience in restaurant operations or equivalent
  • Ability to travel up to 20%
  • Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint
  • Clear communicator with a professional presence
  • Ability to lead through influence
  • Comfortable working with C-level executives
  • Proficient in Salesforce or other CRM
  • Efficient and timely with deadlines and deliverables
  • Strong organization and time-management skills. The ability to work independently without supervision
  • Strong technical aptitude with experience communicating across multiple platforms
DESIRED QUALIFICATIONS
  • Previous R365 experience
  • Previous Gainsight experience or other customer success management platform
  • Previous Monday.com experience or other project management software


R365 Team Member Benefits & Perks
  • Compensation: Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. This position has a salary range of $75K-$90K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location.

Along with the compensation we provide the following marketing leading benefits and perks:
  • Ability to work remote or hybrid
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives


Why join our amazing team?
  • We're a community that prides itself in creating innovative solutions and producing quality work
  • Our product is the secret ingredient that makes a real difference to restaurants nationwide
  • The open concept work environment that we've created is causal, collaborative, and cultivates communication

#BI-Remote



$75,000 - $90,000 a year

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.