Remote Jobs

Consensys logo

Senior Platform Engineer

Consensys

Location
Cameroon
Posted

Senior Platform Engineer at Consensys: Contribute to expanding internal developer platform capabilities, deliver high-quality functionality and services, and collaborate with DevOps teams.

HiveMQ logo

Senior Platform Engineer

HiveMQ

Location
Germany
Posted

Join HiveMQ as a Platform Engineer to develop and maintain platform tools and infrastructure, collaborate with cross-functional teams, and drive innovation and growth.

Kontakt.io logo

Data Platform Engineer

Kontakt.io

Location
Georgia
Posted

Data Platform Engineer at Kontakt.io: Design & build scalable data infrastructure for real-time analytics & automation

ScienceLogic logo

Associate Project Manager - Site Reliability

ScienceLogic

Location
United States of America
Posted
Salary Range
80k - 120k USD

Coordinate cross-functional teams to deliver customer platforms, manage SaaS lifecycle events, and ensure project success at ScienceLogic. Utilize tools like Jira and Salesforce in a remote-friendly environment with excellent benefits.

Labelbox logo

Support Specialist - Alignerr

Labelbox

Location
India
Posted

Alignerr Support Specialist: Provide exceptional customer experience through Intercom, escalate complex issues, and assist with onboarding.

Grow Therapy logo

Client Support Specialist

Grow Therapy

Posted
Salary Range
47k - 52k USD

Troubleshoot issues, assist customers, advocate for clients and therapists, improve platform with product teams at Grow Therapy. Requires problem-solving, empathy, adaptability, and meeting metrics.

Binance logo

Crypto Policy Senior Associate / Manager

Binance

Location
Brunei Darussalam
Posted

Crypto Policy Senior Associate/Manager at Binance: Analyze blockchain policy developments, develop insights & recommendations, draft white papers & position papers.

User Interviews logo

Support Specialist I

User Interviews

Location
United States of America
Posted
Salary Range
22 - 22 USD

Support Specialist at User Interviews: Manage support tickets, collaborate with Project Coordinators, and own processes for customer satisfaction.

Giant Swarm logo

Technical Working Student – 100% Remote

Giant Swarm

Location
Germany
Posted
Salary Range
37k - 37k EUR

Enhance Kubernetes offerings by packaging tools, building controllers in Go, collaborating on stability, writing tests, improving operations, documenting processes, and exploring new technologies. Gain hands-on experience with cutting-edge tech while working remotely at Giant Swarm.

Figma logo

ML Engineer - AI Platform

Figma

Location
United States of America
Posted
Salary Range
149k - 350k USD

Enhance Figma's AI capabilities by building data pipelines, collaborating with researchers, improving datasets, and exploring innovative solutions in a dynamic environment.

DevRev logo

Member of Technical Staff: Backend

DevRev

Location
India
Posted

Join DevRev as a software developer and build impactful features for customer-centric companies using our purpose-built CRM platform.

Reka logo

Member of Technical Staff (ML)

Reka

Location
United Kingdom
Posted

Join Reka as a Machine Learning Specialist to develop cutting-edge AI solutions, collaborate with a mission-driven team, and enjoy comprehensive benefits including health care and visa support.

Restaurant365 logo

Associate Enterprise Customer Success Manager

Restaurant365

Location
United States of America
Posted
Salary Range
75k - 90k USD

Join Restaurant365 as an Associate Enterprise Customer Success Manager to drive customer success through strategic partnerships, ensuring high adoption and satisfaction. Collaborate with cross-functional teams to deliver exceptional service and support for our enterprise clients.

Rackspace logo

Lead Azure Platform Engineer

Rackspace

Location
Germany
Posted

Lead Azure Platform Engineer - Design and implement scalable cloud infrastructure, develop strategic visions, and lead complex cloud projects.

TrustArc logo

Associate Platform Technical Support Manager (copy)

TrustArc

Job Location

Philippines

Job Summary

TrustArc is seeking an Associate Platform Technical Support Manager to provide Tier 1 technical support for their award-winning Data Privacy Management Platforms. The role involves managing and resolving customer inquiries, troubleshooting issues, and contributing to the development of processes and policies. With a focus on customer satisfaction and continuous learning, this position offers a competitive compensation package, flexible work arrangements, and opportunities for growth and development. TrustArc values its employees' work-life balance, diversity, and inclusion, and is committed to creating a positive and supportive work environment. As a remote opportunity, this role allows for flexibility and autonomy while working with a talented team to shape the future of data privacy management.

About Us
As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.

We invest in our team member’s work-life balance, with paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.

All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!

Job Overview
This position is primarily responsible for managing and providing Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platforms. Answers all inbound client inquiries via Salesforce Ticket and/or call and quickly resolves issues for our customers.

What You Will Do
With the guidance and monitoring of tenured PTSMs:

The role will provide Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platform

Utilize various client-based tools and applications for customer management and servicing

Answers all inbound client inquiries with courtesy and professionalism

Quickly resolve issues for our customers, leaving them satisfied

Remain updated in client and industry-led processes, technology applications, utilities, and productsConduct data entry, documentation, and case management

Actively contribute to the development and documentation of the product and enforcement of processes and policies

Work and partner with others within a team-based environment

Transfer/escalate customers to appropriate departments when required

Achieve, maintain, or exceed required metrics and goals

Troubleshooting reported bugs, partnering with the Customers and Engineers to reproduce and assist with diagnosing the issue

What feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why

What You Will Bring 
Ability to analyze complex environments, define/monitor & effectively communicate actionable plans that drive forward progress

Approach problem-solving in a logical, analytical manner & must pay strict attention to details; have a strong desire to continually learn new technical, online & mobile privacy knowledge

Demonstrate mastery through written communications internally & externally

Able to communicate and deal effectively with customers, engineers, and management at all levels

Demonstrated working knowledge of virtual machine environments (VMWare, VirtualBox, Parallels Desktop

Working knowledge of Windows and Mac environments, working knowledge of TDP analytical & other software such as Systracer, Fiddler, Snagit, Wireshark, Charles Proxy, working knowledge of MS Office applications and Internet technologies (HTML, FTP, cookies, web beacons, etc.)

BA/BS preferred and 2+ years related work experience (or equivalent)

Preferred Technical Skills
Knowledge of tools such as JIRA, Google Suite, & Microsoft OfficeBasic hardware/browser troubleshooting skills

What We Offer

    • Competitive compensation
    • Health and Dental Care, Wellness Benefit
    • PTO Program
    • Computer + Welcome Package
    • Work from Home as a choice
    • Continuing Education Program
    • Opportunities to participate in philanthropic activities
    • Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
    • Php 20,000 employee referral program
₱0 - ₱0 a month
Php 29,000 - 31,000 a month
Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!

Equal Opportunity
TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

 If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at [email protected] and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.