Remote Jobs

brightwheel logo

Systems Administrator – Customer Support

brightwheel

Location
United States of America
Posted
Salary Range
50k - 50k USD

Join Brightwheel as a Systems Administrator and help optimize customer support ticketing systems with AI-powered tools.

Automattic logo

Support Engineer - WordPress VIP

Automattic

Location
Brazil
Posted
Salary Range
40k - 75k USD

Remote customer-facing support engineer for WordPress VIP, requiring troubleshooting, debugging, and excellent communication skills.

Gurobi Optimization logo

Cloud Support Engineer (USA Remote)

Gurobi Optimization

Location
United States of America
Posted

Cloud Support Engineer at Gurobi Optimization, providing technical support and showcasing product features through presentations.

Grow Therapy logo

Client Billing Support Specialist

Grow Therapy

Location
United States of America
Posted
Salary Range
47k - 52k USD

Provide billing support and customer service to clients and therapists at Grow Therapy, ensuring their needs are met through effective troubleshooting and advocacy.

Grafana Labs logo

Support Engineer (Remote, Australia)

Grafana Labs

Location
Australia
Posted
Salary Range
110k - 132k aud

Support Engineer for Grafana Labs in Australia - Troubleshoot observability stack issues, collaborate with developers, and contribute to internal knowledge base.

Gitlab logo

Intermediate Backend Engineer - Verify: CI Platform

Gitlab

Location
Anywhere in the world
Posted

Enhance GitLab's CI infrastructure by implementing performance improvements, collaborating with teams to set best practices, and contributing to a sustainable platform. Work on complex challenges related to scaling and data management in a remote environment.

Syndigo logo

Tier 1 Support Analyst

Syndigo

Location
United States of America
Posted
Salary Range
49k - 53k USD

Provide exceptional customer support as the first point of contact for clients, triage issues, and escalate when necessary while maintaining professionalism and collaboration within our team.

Creatio logo

Support Analyst (Tier 2)

Creatio

Location
Poland
Posted

Support Analyst (Tier 2) job in Warsaw, Poland - Remote/ Hybrid

Creatio logo

Support Analyst (Tier 2)

Creatio

Location
Ukraine
Posted

Support Analyst (Tier 2) - Creatio product line, remote-first hybrid model, competitive pay, medical insurance

reserv logo

Adjusting Support Specialist, UK

reserv

Location
United Kingdom
Posted

Adjuster Support Specialist at Reserv UK - Provide administrative support to multi-line adjusters, manage claim files, and prioritize workload.

Grafana Labs logo

Senior FullStack Engineer - Grafana Frontend Platform

Grafana Labs

Location
United States of America
Posted
Salary Range
149k - 178k USD

Design and build critical systems for Grafana's user experience. Work on projects like Query Library and Accessibility improvements using React and GoLang in a collaborative, remote-friendly team focused on innovation and growth.

Grafana Labs logo

Senior FullStack Engineer - Grafana Frontend Platform

Grafana Labs

Location
Canada
Posted
Salary Range
146k - 176k USD

Remote Frontend Platform Squad member at Grafana Labs, delivering full-stack projects with React & GoLang, focusing on Query Library and Accessibility.

Kueski logo

IT Support Engineer I (NOC)

Kueski

Location
Mexico
Posted

IT Support Engineer I (NOC) at Kueski: resolve technical issues, work with teams, and maintain infrastructure and applications.

Reddit logo

Staff Software Engineer - ML Training Platform

Reddit

Location
United States of America
Posted
Salary Range
230k - 322k USD

Architect and maintain ML infrastructure at Reddit, enabling seamless experiences for millions of users. Lead the development of high-performance ML platforms, optimize workflows, and mentor team members while enjoying comprehensive benefits.

TrustArc logo

Associate Platform Technical Support Manager (copy)

TrustArc

Job Location

Philippines

Job Summary

TrustArc is seeking an Associate Platform Technical Support Manager to provide Tier 1 technical support for their award-winning Data Privacy Management Platforms. The role involves managing and resolving customer inquiries, troubleshooting issues, and contributing to the development of processes and policies. With a focus on customer satisfaction and continuous learning, this position offers a competitive compensation package, flexible work arrangements, and opportunities for growth and development. TrustArc values its employees' work-life balance, diversity, and inclusion, and is committed to creating a positive and supportive work environment. As a remote opportunity, this role allows for flexibility and autonomy while working with a talented team to shape the future of data privacy management.

About Us
As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.

We invest in our team member’s work-life balance, with paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.

All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!

Job Overview
This position is primarily responsible for managing and providing Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platforms. Answers all inbound client inquiries via Salesforce Ticket and/or call and quickly resolves issues for our customers.

What You Will Do
With the guidance and monitoring of tenured PTSMs:

The role will provide Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platform

Utilize various client-based tools and applications for customer management and servicing

Answers all inbound client inquiries with courtesy and professionalism

Quickly resolve issues for our customers, leaving them satisfied

Remain updated in client and industry-led processes, technology applications, utilities, and productsConduct data entry, documentation, and case management

Actively contribute to the development and documentation of the product and enforcement of processes and policies

Work and partner with others within a team-based environment

Transfer/escalate customers to appropriate departments when required

Achieve, maintain, or exceed required metrics and goals

Troubleshooting reported bugs, partnering with the Customers and Engineers to reproduce and assist with diagnosing the issue

What feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why

What You Will Bring 
Ability to analyze complex environments, define/monitor & effectively communicate actionable plans that drive forward progress

Approach problem-solving in a logical, analytical manner & must pay strict attention to details; have a strong desire to continually learn new technical, online & mobile privacy knowledge

Demonstrate mastery through written communications internally & externally

Able to communicate and deal effectively with customers, engineers, and management at all levels

Demonstrated working knowledge of virtual machine environments (VMWare, VirtualBox, Parallels Desktop

Working knowledge of Windows and Mac environments, working knowledge of TDP analytical & other software such as Systracer, Fiddler, Snagit, Wireshark, Charles Proxy, working knowledge of MS Office applications and Internet technologies (HTML, FTP, cookies, web beacons, etc.)

BA/BS preferred and 2+ years related work experience (or equivalent)

Preferred Technical Skills
Knowledge of tools such as JIRA, Google Suite, & Microsoft OfficeBasic hardware/browser troubleshooting skills

What We Offer

    • Competitive compensation
    • Health and Dental Care, Wellness Benefit
    • PTO Program
    • Computer + Welcome Package
    • Work from Home as a choice
    • Continuing Education Program
    • Opportunities to participate in philanthropic activities
    • Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
    • Php 20,000 employee referral program
₱0 - ₱0 a month
Php 29,000 - 31,000 a month
Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!

Equal Opportunity
TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

 If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at [email protected] and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.