Remote Jobs

CAST AI logo

Senior Technical Support Engineer – EMEA

CAST AI

Location
Cameroon
Posted

Provide technical support and troubleshooting for Kubernetes platforms at CAST AI. Collaborate with customers to resolve complex issues, contribute to knowledge sharing, mentor team members, and participate in on-call rotations. Enjoy remote work within EMEA, equity, and a focus on customer satisfaction.

Cargo.one logo

Customer Support Associate

Cargo.one

Location
Greece
Posted

Customer Support Associate at cargo.one: Deliver customer happiness, work remotely, and contribute to a dynamic team.

Canonical logo

Associate Linux Support Engineer

Canonical

Location
Anywhere in the world
Posted

Associate Support Engineer at Canonical: Provide technical support for employees using Ubuntu and open source products.

Workiva logo

Associate Product Support Engineer

Workiva

Location
United States of America
Posted

APSE role at Workiva providing technical support to customers through phone, chat, and ticket management

Workiva logo

Associate Product Support Engineer

Workiva

Location
United States of America
Posted
Salary Range
44k - 73k USD

Provide expert technical support to Workiva customers via phone, chat, or email; troubleshoot issues, maintain positive customer relationships, and contribute to a positive team culture. Gain experience in database support or network security while advancing your career.

Sporty Group logo

Technical Project Manager

Sporty Group

Location
Brunei Darussalam
Posted

Oversee project scope and timelines as a Tech Project Manager, leveraging Agile and AWS expertise to coordinate teams and ensure efficient delivery in a dynamic environment.

Nethermind logo

Technical Project Manager

Nethermind

Location
Anywhere in the world
Posted

Technical Project Manager for blockchain projects with excellent communication & leadership skills, experience with Ethereum ecosystem, and software development life cycles.

Twilio logo

Technical Program Manager

Twilio

Location
United Kingdom
Posted

Technical Program Manager for InfoSec at Twilio, leveraging Agile methodologies and information security expertise to drive team performance.

Twilio logo

Technical Program Manager

Twilio

Location
Ireland
Posted

Technical Program Manager role at Twilio supporting InfoSec organization with strategic projects and programs

Twilio logo

Technical Program Manager

Twilio

Location
Colombia
Posted

Manage projects and coach agile teams within Twilio's InfoSec organization to deliver value through strategic initiatives. Utilize project management principles and Agile methodologies to ensure successful project execution and stakeholder satisfaction.

InvGate logo

Technical Support Analyst - Portugese Native

InvGate

Location
Argentina
Posted

Analista de Suporte Técnico Bilíngue em InvGate, trabalhando com clientes no Brasil e colaborando com equipes de desenvolvimento e sucesso do cliente.

StackAdapt logo

Technical Product Manager - AI

StackAdapt

Location
United States of America
Posted
Salary Range
120k - 180k USD

Lead the development of StackAdapt's GenAI Copilot as a Technical Product Manager, driving innovation in advertising technology with a focus on AI integration and user-centric design.

Automattic logo

Technical Account Manager - Newspack

Automattic

Location
Brazil
Posted

Technical Account Manager for Newspack, driving adoption of digital news publishing and monetization best practices with small- and medium-sized news publishers.

COMPLY logo

Technical Solutions Manager

COMPLY

Location
United States of America
Posted
Salary Range
65k - 75k USD

Drive technical success for COMPLY's customers by providing expert guidance, collaborating with internal teams, and creating educational resources to enhance customer adoption and satisfaction.

TrustArc logo

Associate Platform Technical Support Manager (copy)

TrustArc

Job Location

Philippines

Job Summary

TrustArc is seeking an Associate Platform Technical Support Manager to provide Tier 1 technical support for their award-winning Data Privacy Management Platforms. The role involves managing and resolving customer inquiries, troubleshooting issues, and contributing to the development of processes and policies. With a focus on customer satisfaction and continuous learning, this position offers a competitive compensation package, flexible work arrangements, and opportunities for growth and development. TrustArc values its employees' work-life balance, diversity, and inclusion, and is committed to creating a positive and supportive work environment. As a remote opportunity, this role allows for flexibility and autonomy while working with a talented team to shape the future of data privacy management.

About Us
As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.

We invest in our team member’s work-life balance, with paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.

All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!

Job Overview
This position is primarily responsible for managing and providing Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platforms. Answers all inbound client inquiries via Salesforce Ticket and/or call and quickly resolves issues for our customers.

What You Will Do
With the guidance and monitoring of tenured PTSMs:

The role will provide Tier 1 technical support for TrustArc’s award-winning Data Privacy Management Platform

Utilize various client-based tools and applications for customer management and servicing

Answers all inbound client inquiries with courtesy and professionalism

Quickly resolve issues for our customers, leaving them satisfied

Remain updated in client and industry-led processes, technology applications, utilities, and productsConduct data entry, documentation, and case management

Actively contribute to the development and documentation of the product and enforcement of processes and policies

Work and partner with others within a team-based environment

Transfer/escalate customers to appropriate departments when required

Achieve, maintain, or exceed required metrics and goals

Troubleshooting reported bugs, partnering with the Customers and Engineers to reproduce and assist with diagnosing the issue

What feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why

What You Will Bring 
Ability to analyze complex environments, define/monitor & effectively communicate actionable plans that drive forward progress

Approach problem-solving in a logical, analytical manner & must pay strict attention to details; have a strong desire to continually learn new technical, online & mobile privacy knowledge

Demonstrate mastery through written communications internally & externally

Able to communicate and deal effectively with customers, engineers, and management at all levels

Demonstrated working knowledge of virtual machine environments (VMWare, VirtualBox, Parallels Desktop

Working knowledge of Windows and Mac environments, working knowledge of TDP analytical & other software such as Systracer, Fiddler, Snagit, Wireshark, Charles Proxy, working knowledge of MS Office applications and Internet technologies (HTML, FTP, cookies, web beacons, etc.)

BA/BS preferred and 2+ years related work experience (or equivalent)

Preferred Technical Skills
Knowledge of tools such as JIRA, Google Suite, & Microsoft OfficeBasic hardware/browser troubleshooting skills

What We Offer

    • Competitive compensation
    • Health and Dental Care, Wellness Benefit
    • PTO Program
    • Computer + Welcome Package
    • Work from Home as a choice
    • Continuing Education Program
    • Opportunities to participate in philanthropic activities
    • Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
    • Php 20,000 employee referral program
₱0 - ₱0 a month
Php 29,000 - 31,000 a month
Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!

Equal Opportunity
TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

 If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at [email protected] and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process.