Associate Program Implementation Manager

Job Overview:

Our Partner Success team supports Coursera’s mission by making our content from our industry and university partners available in a flexible and affordable way for a global audience.  Within that, the Partner Enablement team is responsible for ensuring that new content and programs are launched on time, with the highest quality standards.

Coursera is looking for a Program Implementation Manager to assist in the launch of new content, from degrees to professional certificates to specializations, from our university and industry partners.  You will be a natural leader and fantastic communicator who thrives on solving complex problems, creating processes, and launching highly successful programs. We are looking for a proven leader, with strong team-building, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a startup environment.

Responsibilities:

• Ensure your partner’s success by managing KPIs, identifying opportunities for improvement, and strategizing innovative methods to achieve program design and content production goals

• Align a broad set of cross-functional teams (Product, Design, Marketing, Engineering, Business, Legal, etc.) to ensure your partners are successful - from recruiting the best applicants to building high quality courses to providing a best-in-class student experience and ensuring on time high quality program and course launches

• Deepen the relationship with key partner stakeholders and strengthen overall partnership by driving retention, satisfaction and other key metrics.

• Manage the operations and implementation associated with Coursera courses, degrees, and certificate programs, resolving issues as needed to ensure an exceptional student experience

• Support consultative presales interactions with our partners in conjunction with our business development team to enable new business partnerships to thrive from the onset

• Analyze data to build compelling business cases for resource investment either from Coursera or our partners to make our partners more successful

• Travel up to 25%

Basic Qualifications:

• 3+ years experience managing relationships with complex partners or clients

• Demonstrated history in analytical, strategic, and problem-solving skills

• Experience in project management and building sound business processes

Preferred Qualifications:

• Experience with executive presence and comfort moving between senior stakeholders and operational teams rapidly to enable different audiences

• Excellent written and verbal communication skills; a cross-functional team leader 

• Demonstrated passion for building products or programs that meet the needs of learners, universities, and leading industry brands

• A passion for our mission, and achieving ambitious goals to bring high-quality educational experience to learners around the world 

• The ability to thrive in a fast-paced, ever-changing environment and to radiate positivity even while under pressure

• MBA or equivalent 

If this opportunity interests you, you might like these courses on Coursera:

• Strategic Leadership

• Project Management

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