Associate Strategic Account Manager

Launched in 2012 by two Stanford professors, Andrew Ng and Daphne Koller, Coursera is now one of the largest online learning platforms in the world, with 168 million registered learners. Our mission is to provide universal access to world-class learning. We partner with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations and Professional Certificates degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job Overview:

The Associate Strategic Account Manager will play an integral role in supporting Coursera's strategic partnerships with leading industry and university partners. Reporting directly to a Principal Strategic Account Manager, this role is responsible for day-to-day partner communications, ensuring operational excellence, and assisting with strategies that drive partner satisfaction and content performance on Coursera’s platform.

Responsibilities:

• Serve as a primary contact for day-to-day inquiries from assigned partners, responding promptly and professionally.
• Facilitate smooth communication between partners and internal Coursera teams, including Product, Marketing, Data Science, and Content Operations.
• Analyze, monitor, and track partner content performance metrics, including learner engagement, retention, and satisfaction.
• Prepare regular partner-facing reports that highlight key performance indicators and insights.
• Support senior account managers with strategic recommendations based on data-driven insights and maintain strong relationships with partners.

Basic Qualifications:

• 3 years of experience in account management, customer success, client services, or related fields.
• Strong organizational, communication, data-driven, and relationship-building skills.
• Ability to manage multiple partner requests and projects simultaneously in a fast-paced environment.
• Ability to manage external relationships and collaborate cross-functionally with internal teams.
• Highly organized and detail-oriented, capable of managing multiple tasks and deadlines.

Preferred Qualifications:

• Familiarity with education technology, online learning trends, or digital content management.
• Experience working cross-functionally with product, marketing, or analytics teams.
• Proficiency with CRM systems (e.g., Salesforce) and data visualization tools (e.g.,Tableau).
• Strong interest in supporting learners and partners through innovative online learning solutions.
• Ability to adapt quickly to changing priorities and partner needs, demonstrating flexibility and a proactive approach to problem-solving.

If this opportunity interests you, you might like these courses on Coursera:

• Solving Complex Problems Specialization 
• Strategic Leadership and Management Specialization 
• Influencing: Storytelling, Change Management and Governance Specialization 
• Generative AI for Leaders

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