AU Customer Success Specialist (Philippines)
Podium
- Location
- Philippines
- Posted
- Salary Range
- 2k - 2k USD
Customer Success Specialist at Podium, driving customer success and growth for small businesses with AI-powered lead conversion platform.
Remote Jobs
Ad Ops Account Specialist
Teikametrics
- Location
- India
- Posted
Optimize advertiser accounts on Amazon & Walmart platforms for top-notch support & meeting advertising goals
Onboarding Specialist - Mid Market
Ottimate
- Location
- United States of America
- Posted
Onboarding Specialist: Lead client onboarding, configure solutions, provide expert guidance, and deliver high-quality customer service.
Product Specialist, Financial Services
AlphaSense
- Location
- Singapore
- Posted
Product Specialist role at AlphaSense driving adoption and product development in Financial Services, with focus on customer support and content generation.
Product Specialist, Financial Services
AlphaSense
- Location
- United States of America
- Posted
- Salary Range
- 70k - 90k USD
Product Specialist role driving platform adoption and delivering value to clients in the financial services industry.
Onboarding Operations Specialist 1
Twilio
- Location
- India
- Posted
Onboarding Operations Specialist (L1) at Twilio - provide customer support, resolve product issues, and learn new processes.
Onboarding Operations Specialist 1
Twilio
- Location
- Colombia
- Posted
Join Twilio's Onboarding and Compliance team as an Onboarding Operations Specialist (L1) and support Toll-Free Verification onboarding while ensuring regulatory compliance.
Talent Acquisition Specialist (EMEA)
Horizons
- Location
- Cameroon
- Posted
Talent Acquisition Specialist (EMEA) job description: lead recruitment efforts across global markets, design talent acquisition strategies, and foster relationships with hiring managers.
Marketing Operations Specialist - India
JumpCloud
- Location
- India
- Posted
Marketing Operations Specialist - Join JumpCloud's global team and lead email marketing campaigns, manage databases, and provide training and support to regional teams.
Senior Clinical Excellence Specialist
Grow Therapy
- Location
- United States of America
- Posted
- Salary Range
- 145k - 153k USD
Support providers in mental health care through outreach, quality improvement, and documentation review at Grow Therapy as a Sr. Clinical Excellence Specialist (PMHNP).
Senior HR Ops Specialist
CoinsPaid
- Location
- Croatia
- Posted
Join CoinsPaid as Senior HR Ops Specialist & optimize HR processes for compliance & efficiency across multiple legal entities.
Jr. Service Desk Specialist
StackAdapt
- Location
- Canada
- Posted
Support StackAdapt's IT infrastructure by providing technical assistance, managing employee onboarding/offboarding, and administering SaaS applications in a mixed Mac and Windows environment. Contribute to improving operational efficiency and ensuring quality service delivery.
Demand Generation Marketing Specialist
Newsela
- Location
- United States of America
- Posted
Demand Generation Specialist at Newsela: Execute national demand programs, measure performance, and drive lead generation for a SaaS company.
Webinar Specialist (French Speaking)
Welearn
- Location
- Morocco
- Posted
Webinar Specialist (French Speaking) - Develop guidelines, select technology, create schedules & collaborate with creators
Webinar Specialist (French Speaking)
Welearn
- Location
- Tunisia
- Posted
Webinar Specialist - Develop and implement webinars, partner with influencers, and support business operations.
Test Automation Specialist (Playwright)
Testlio
- Location
- Brazil
- Posted
Test Automation Specialist with Playwright expertise needed for a global quality management company
Food Supply Chain Specialist
ZOE
- Location
- United Kingdom
- Posted
Supply Chain Specialist at ZOE: Develop efficient supply chains for new products, optimize stock management, and drive procurement efficiency.
Loan Product Manager/ Specialist
Binance
- Location
- Brunei Darussalam
- Posted
Loan Product Manager/ Specialist: drive business growth & develop innovative loan models
Inside Sales Specialist Benelux
Ajax Systems
- Location
- Belgium
- Posted
Inside Sales Specialist in Benelux region, managing CRM leads and building customer relationships with Ajax Systems
Client Billing Support Specialist
Grow Therapy
- Location
- United States of America
- Posted
- Salary Range
- 47k - 52k USD
Provide billing support and customer service to clients and therapists at Grow Therapy, ensuring their needs are met through effective troubleshooting and advocacy.
AU Customer Success Specialist (Philippines)
Podium
Job Location
Salary Range
2k - 2k USD / YEAR
Job Summary
Podium empowers local businesses with a complete platform and outcome-driven AI employees to convert leads into real customers. As a Customer Success Specialist, you'll own customer success and health for small business customers, developing strategies to increase engagement and delight. You'll partner with customers, ensure satisfaction, manage product adoption, and drive value. With 2-5 years of customer-facing experience, strong communication skills, and technical aptitude, you'll thrive in this role. Flexible remote work options and a competitive compensation package are also available.
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
As a Customer Success Specialist, you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers with our product, while mitigating churn. You’ll partner with your portfolio of customers throughout their Podium journey by listening, understanding and collaborating to ensure they get the most out of their Podium platform and deliver on their business goals. You will ensure customer satisfaction, manage product adoption, handle renewals, and effectively accelerate value for our customers.
What you will be doing:
- Serve as the primary post-sales point of contact for a variety of small business customers
- Utilise in-depth product and industry knowledge to drive and increase adoption and utilisation of podium products
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
- Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimise their usage
- Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
- Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.
What you should have:
- 2-5 years in a customer-facing role, such as Customer Success Specialist, Account Manager, or Client Services Specialist, preferably in the software or SaaS industry.
- Fluent in written and spoken English.
- Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
- Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
- Technically adept and able to grasp complex software concepts quickly.
- Empathetic and customer-centric mindset, committed to driving customer success.
- Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
- Collaborative team player with the ability to work cross-functionally to achieve common objectives.
What we hope you have:
- Experience with customer success platforms and tools.
- Familiarity with CRM and customer support software.
- Knowledge of online reputation management and customer feedback processes.
Compensation:
- Compensation: $1,500 USD per month. Please note that this compensation package is fixed and not subject to negotiation.
