Automation Application Engineer 3

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Automation Application Engineer on Twilio CIO team

About the job

This position is needed to help Twilio business teams in delivering various automation solutions by collaborating with product management teams and directing the activities of the development and support teams.

Responsibilities

In this role, you’ll:

1. Build or code attended or unattended automation bots using UiPath RPA technology using Agile SAfe methodology
2. Design and develop components in SQL, PL/SQL, AWS Lambda, AWS S3, AWS SNS/SQS, Node JS, Python etc
3. Work closely with onsite Leads/Architects on the support and Project related activities
4. Monitor Pager duty notifications for incidents and corresponding actions for closure
5. Support Finance month end activities including RPA Studio & Studio X platform monitoring tools 
6. Participate in all sprint events including Sprint planning to plan the deliverables for upcoming sprints, sprint demos to showcase completed integrated solutions
7. Provide Proof of concepts in any relevant new feature on Integration/Chatbot/Analytics tools
8. Solution design the automations and prepare, review and obtain sign offs on the solution design documents
9. Be part of end-to-end business process review meetings/workshops, documenting current process identifying pain points and opportunities for simplification and standardization
10. Support Citizen development with business teams and monitor/enhance the business developed automations
11. Support various mining (task, process and communication) projects
12. Serve as a Testing Resource when required: Review test scripts, ensuring all positive, negative, and controls scenarios are included for various projects
13. Effective deployment of all aligned RPA automations per the agreed-upon project plan schedule
14. Prepare and maintain online content about RPA

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s degree in Computer Science or related field
• 5+ years of demonstrated experience in automation development or coding using Ui Path or similar technologies
• Experience in Ui Path’s Robotics Process Automation (RPA), Mining tools, Machine Learning models, Intelligent document processing as a developer, architect and administrator 
• Experience in setting up & running citizen development model 
• Experience with Agile and ITSM frameworks
• Experience building and managing stakeholder relationships and expectations
• Experience with change Management and deployment methodologies

 

Desired:

• UiPathveloper Certification
• Experience or exposure to Prompt Engineering, Chatbots or AI features of Slack, ServiceNow or other platform applications  
• Experience in UiPath test suite automation

 

Location

This role will be based in our Bangalore or India Remote

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].