AWS Solutions Architect
TTEC DigitalPosted 2/19/2025
AWS Solutions Architect
TTEC Digital
Job Location
Job Summary
TTEC Digital is seeking a Solutions Architect to join their AWS Practice as a remote role based in Australia. The ideal candidate will have 5+ years of presales experience designing complex Cloud contact center, intelligent automation, digital channels, journey orchestration, voice self-service and conversational Bot solutions. They will be responsible for developing leads and building partner relationships, participating in client requirements discovery meetings, and conducting solution design meetings with partners and/or client personnel. The Solutions Architect will also develop proposals and SOWs, lead product demonstrations, and contribute to ROI business case analyses. TTEC Digital offers a highly competitive compensation package, career development opportunities, and comprehensive benefits. As a remote role, the Solutions Architect will have flexible work arrangements and be able to travel up to 30% of the time. The company values team players with a strong drive for career growth and a passion for excellence in client delivery and support.
Job Description
What you will be doing:
- Develop Leads and Partner Relationship:
- Develop and maintain relationships with key vendor partners such as AWS, Salesforce, Zendesk and other related Contact Center technology vendor or service providers
- Leverage relationships and sales track record to obtain leads from partners through direct communication, and coordination with TTEC Business Development Managers
- Participate in initial data gathering and lead qualification with the prospective Client
- Develop Business / Technical Needs:
- Participate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts
- Leverage TTEC’s Solutions Framework in informal requirements meetings or facilitated workshops
- Document critical business and/or IT requirements and “compelling events” requiring the client to make a change
- Develop Solution Design / Configuration / Viability:
- Conduct solution design meetings with partners and/or client personnel to confirm solution scope and the design required to fulfill requirements
- Develop detailed design solutions including bill of material configurations, logical call flows, and architecture diagrams
- Communicate and collaborate with delivery teams to develop timeline and staffing professional services’ estimates
- Develop ‘Solution Review’ presentations
- Participate in field Professional Services and Managed Services communications with partner Product Managers to resolve pre-sales design and configuration questions
- Develop and Present Solutions to the Client / Support Deal Closure
- Develop Proposals and SOWs using standard TTEC templates
- Lead product demonstrations to Client, coordinating with TTEC and Vendor demo leads to ensure what is demonstrated highlights TTEC’s story and meets the client’s requirements
- Provide a lead or major contributor technical role for RFP Response Development
- Coordinate preparation of materials and manage to completion the partner and internal Bid Assurance processes.
- Participate in Client Meeting Solution Reviews – together with TTEC and partner personnel
- Contribute to ROI Business Case Analyses
- Provide insights on product improvements, TTEC process improvements, template development, etc.
- Provide insights on competitor service offerings
What skills you will bring:
- 5+ years presales experience designing complex Cloud contact center, intelligent automation, digital channels, journey orchestration, voice self-service and conversational Bot solutions
- AWS ecosystem experience is recommended, but not a must have requirement.
- Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals
- Ability to travel up to 30%
