AWS Support Engineer I
Rackspace
- Location
- India
- Posted
AWS Support Engineer I - Remote - Provide first-level technical support for AWS-based solutions
Remote Jobs
Staff Backend Engineer - Publisher Experience
- Location
- United States of America
- Posted
- Salary Range
- 207k - 289k USD
Lead the Reddit Pro team as a Staff Engineer, driving technical strategy and building scalable systems while enjoying comprehensive benefits in a remote-friendly environment.
Junior Software Implementation Engineer
Makersite GmbH
- Location
- Germany
- Posted
Join Makersite as a Software Implementation Engineer and contribute to sustainable product development and digital collaboration.
Principal Detection Engineer
Red Canary
- Location
- United States of America
- Posted
- Salary Range
- 138k - 188k USD
Principal Detection Engineer at Red Canary: Improve threat reporting and response with expertise in endpoint detection and automation.
Software Engineer II - Ads Consumer
Eventbrite, Inc.
- Location
- United States of America
- Posted
Join Eventbrite's engineering team as an Engineer, leveraging AWS technology and serverless applications to develop innovative ad platforms.
Professional Services Engineer
Gitlab
- Location
- France
- Posted
Provide professional services including installation, migration, training, and advisory support using IaC tools like Terraform and Ansible. Collaborate with customers and internal teams to ensure customer success and enhance GitLab's offerings.
Professional Services Engineer
Cyberhaven
- Location
- United States of America
- Posted
- Salary Range
- 140k - 180k USD
Join Cyberhaven as a Professional Services Engineer and help clients integrate our data security solutions, troubleshoot technical challenges, and deliver high-quality services while staying updated on industry trends.
Senior Front-end Engineer
Voodoo
- Location
- France
- Posted
Fullstack Developer at Voodoo: Collaborate closely, innovate, drive impactful results in mobile gaming and app development.
Entra ID Systems Engineer
BPM LLP
- Location
- United States of America
- Posted
IT M365 Engineer for Microsoft 365, Exchange, SCCM, Intune environments
Lead iOS Engineer
Goodnotes
- Location
- Viet Nam
- Posted
Lead engineer at Goodnotes: build new products, partner with educators, and shape tech roadmaps.
Lead iOS Engineer
Goodnotes
- Location
- Indonesia
- Posted
Lead engineering efforts at Goodnotes, building scalable solutions with modern tech stacks, and drive user growth and engagement.
Lead iOS Engineer
Goodnotes
- Location
- Brunei Darussalam
- Posted
Lead engineer at Goodnotes, build new products from scratch with modern tech stacks, flexible remote work options, and meaningful equity.
Lead iOS Engineer
Goodnotes
- Location
- Brazil
- Posted
Lead engineer role at Goodnotes, building new products with modern tech stacks, flexible remote work, and opportunities for growth.
Freelance | Contract Senior JavaScript Engineer
10up
- Location
- Anywhere in the world
- Posted
- Salary Range
- 146k - 229k USD
Job with possible salary and hourly rate
Senior Software Engineer III (JavaScript)
OpenX
- Location
- Poland
- Posted
Join OpenX's core exchange development team and contribute to building high-performance digital advertising systems.
Machine Learning Engineer - App Ads
- Location
- United States of America
- Posted
- Salary Range
- 186k - 260k USD
Develop advanced deep learning models for user conversion predictions at Reddit. Work with cutting-edge techniques to optimize advertising effectiveness and drive business growth. Join a team of software engineers, data scientists, and ads experts to contribute to impactful projects.
Python Backend Engineer
Makersite GmbH
- Location
- Germany
- Posted
Join Makersite as a QA Engineer to drive quality assurance in our B2B SaaS platform for sustainable product development. Utilize your expertise in automation testing, Python, Cypress, and TypeScript to ensure high-quality software solutions.
Release Train Engineer
Vonage
- Location
- Spain
- Posted
Release Train Engineer (RTE) with SAFe Certified status, leading Agile transformations and optimizing team performance using Jira.
Senior Marketing Data Engineer/Analytics Engineer
Automattic
- Location
- Brazil
- Posted
- Salary Range
- 90k - 150k USD
Marketing Data Engineer at Automattic: Design ETL pipelines, ensure data quality, and establish scalable data architecture for marketing data unification.
Linux Systems Engineer - IN
Rackspace
- Location
- India
- Posted
Linux Systems Engineer - Private Cloud Delivery - Gurgaon
AWS Support Engineer I
Rackspace
Job Location
Job Summary
We are seeking an L1 AWS Support Engineer to provide first-level technical support for AWS-based solutions. As an L1 AWS Support Engineer, you will be responsible for troubleshooting and resolving basic AWS-related issues, monitoring AWS environments, and contributing to knowledge base management. You will also communicate effectively with customers, adhere to security best practices, and identify potential security threats. The ideal candidate should have strong technical skills in AWS core services, excellent communication skills, and a customer-focused approach. This is a full-time remote position with flexible work options.
Job Description:
As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services.
Key Responsibilities:
Incident Management:
Receive and log incident tickets.
Troubleshoot and resolve basic AWS-related issues.
Escalate complex issues to higher-level support teams.
Monitoring and Alerting:
Monitor AWS environments for performance and availability issues.
Respond to alerts and take corrective actions.
Knowledge Base Management:
Contribute to and maintain knowledge base articles.
Document troubleshooting steps and solutions.
Customer Interaction:
Communicate effectively with customers to understand their issues.
Provide clear and concise explanations of technical issues.
Security:
Adhere to security best practices and policies.
Identify and report potential security threats.
Required Skills and Qualifications:
Technical Skills:
Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.)
Knowledge of basic troubleshooting techniques.
Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell).
Deployment and Configuration: Deploy and configure AWS resources as per predefined templates.
Backup and Recovery: Perform regular backups and restore operations.
Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs.
Soft Skills:
Excellent communication skills, both written and verbal.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Customer-focused approach.
Certifications (Preferred):
AWS Certified Cloud Practitioner
