Remote Jobs

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AWS Support Engineer I

Rackspace

Location
India
Posted

AWS Support Engineer I - Remote - Provide first-level technical support for AWS-based solutions

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Support Specialist

Horizons

Location
Cameroon
Posted

Support Specialist EMEA - Provide exceptional customer service, manage client inquiries & issues, collaborate with internal teams, and ensure comprehensive support in a dynamic environment.

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Sr AWS Sales Engineer

Rackspace

Location
United States of America
Posted
Salary Range
148k - 261k USD

AWS Sales Engineer - drive cloud adoption in California state government, apply technical solutions & excel in fast-paced environment

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AWS Cloud Engineer II

Rackspace

Location
Mexico
Posted

Provide technical leadership and support for Rackspace's cloud infrastructure, resolving customer issues, leading projects, and improving processes to enhance the customer experience.

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Senior Support Engineer

MariaDB plc

Location
Bulgaria
Posted

Senior Support Engineer at MariaDB plc - Expert-level technical support services to worldwide customers

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Product Support Engineer (Cloud Support)

Acceldata

Location
United States of America
Posted

Join Acceldata as a Product Support Engineer to provide support services for Gold & Enterprise customers using our flagship products.

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AWS DevOps Engineer – Senior

Lumenalta

Location
Anywhere in the world
Posted

Lumenalta seeks a seasoned DevOps engineer with AWS expertise to design, implement, and optimize cloud solutions on AWS.

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Senior Cloud Engineer (AWS)

Rackspace

Location
Egypt
Posted

Senior Cloud Engineer (AWS) - Design, automate, deploy services on AWS using DevOps techniques and infrastructure-as-code tools.

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Customer Support Engineer

Makersite GmbH

Location
Croatia
Posted

Join Makersite as a Customer Support Engineer to provide technical support in a sustainable product development platform. Collaborate with teams, manage customer issues, and contribute to meaningful projects while enjoying flexible work options and professional growth opportunities.

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Customer Support Engineer

Snowplow Analytics

Location
Greece
Posted

Customer Support Engineer needed for remote role in Greece, providing 24x7 technical support for global customers, troubleshooting complex issues, and collaborating with cross-functional teams.

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Customer Support Engineer

Contentsquare

Location
United States of America
Posted
Salary Range
85k - 95k USD

Customer Support Engineer at Contentsquare: build strong relationships with customers, become an expert in analytics infrastructure, and communicate technical concepts clearly.

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Customer Support Engineer

Snowplow Analytics

Location
Australia
Posted

Customer Support Engineer - Remote Western Australia

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Support Specialist - Alignerr

Labelbox

Location
India
Posted

Alignerr Support Specialist: Provide exceptional customer experience through Intercom, escalate complex issues, and assist with onboarding.

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Client Support Specialist

Grow Therapy

Posted
Salary Range
47k - 52k USD

Troubleshoot issues, assist customers, advocate for clients and therapists, improve platform with product teams at Grow Therapy. Requires problem-solving, empathy, adaptability, and meeting metrics.

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Support Lead

Warp

Location
Canada
Posted

Support Lead at Warp: Define support processes, lead team, and provide great user support.

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Developer Support Engineer

RevenueCat

Location
Brazil
Posted
Salary Range
112k - 112k USD

Developer Support Engineer for RevenueCat SDK integration, flexible remote work, $112k salary, competitive equity & 10-year vesting

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Process Engineer I

Rackspace

Location
United States of America
Posted
Salary Range
51k - 86k USD

Process Engineer I - Execute routine operational process methods and drive process improvement with a customer-centric approach.

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Software Engineer I

Nextech

Location
United States of America
Posted

Design and develop next-generation software for Nextech's product suite using C#, SQL, and Angular in a SCRUM environment. Collaborate with a talented team to deliver high-quality software solutions while enjoying competitive pay and comprehensive benefits.

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Technical Support Engineer

Anywhere365

Location
South Africa
Posted

Join Anywhere365 as a 2nd Line Technical Support Engineer to troubleshoot software issues, manage incidents, and collaborate with teams to ensure customer satisfaction. Utilize skills in VoIP, Azure, and log analysis to deliver high-quality support.

Rackspace logo

AWS Support Engineer I

Rackspace

Job Location

Job Summary

We are seeking an L1 AWS Support Engineer to provide first-level technical support for AWS-based solutions. As an L1 AWS Support Engineer, you will be responsible for troubleshooting and resolving basic AWS-related issues, monitoring AWS environments, and contributing to knowledge base management. You will also communicate effectively with customers, adhere to security best practices, and identify potential security threats. The ideal candidate should have strong technical skills in AWS core services, excellent communication skills, and a customer-focused approach. This is a full-time remote position with flexible work options.


Job Description:
As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services.
 
Key Responsibilities:
 Incident Management:
    Receive and log incident tickets.
    Troubleshoot and resolve basic AWS-related issues.
    Escalate complex issues to higher-level support teams.
 Monitoring and Alerting:
    Monitor AWS environments for performance and availability issues.
    Respond to alerts and take corrective actions.
 Knowledge Base Management:
    Contribute to and maintain knowledge base articles.
    Document troubleshooting steps and solutions.
 Customer Interaction:
    Communicate effectively with customers to understand their issues.
    Provide clear and concise explanations of technical issues.
 Security:
    Adhere to security best practices and policies.
    Identify and report potential security threats.
 
Required Skills and Qualifications:
 Technical Skills:
    Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.)
    Knowledge of basic troubleshooting techniques.
    Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell).
   Deployment and Configuration: Deploy and configure AWS resources as per predefined templates.
 Backup and Recovery: Perform regular backups and restore operations.
 Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs.

 Soft Skills:
    Excellent communication skills, both written and verbal.
    Strong problem-solving and analytical skills.
    Ability to work independently and as part of a team.
    Customer-focused approach.

 Certifications (Preferred):
    AWS Certified Cloud Practitioner