AWS Support Engineer I
Rackspace
- Location
- India
- Posted
AWS Support Engineer I - Remote - Provide first-level technical support for AWS-based solutions
Remote Jobs
Customer Support Associate
Cargo.one
- Location
- Greece
- Posted
Customer Support Associate at cargo.one: Deliver customer happiness, work remotely, and contribute to a dynamic team.
Customer Support Coach
Marketing Operations Specialist
- Location
- Thailand
- Posted
Provide excellent customer support to hotel clients using Cloudbeds software, resolve issues, build relationships, and contribute to product improvements.
Customer Support Specialist
Roadie
- Location
- United States of America
- Posted
Provide customer support for Roadie's logistics platform; handle inquiries via phone, email, and text. Use tools like Salesforce to ensure seamless delivery experiences. Enjoy benefits including health insurance, 401k match, and generous PTO.
Customer Support Specialist
TeamSnap
- Location
- United States of America
- Posted
Customer Experience Agent at TeamSnap delivering high-quality support through email & chat, solving customer issues & providing feedback to improve products.
Customer Support Specialist
Bitfinex
- Location
- Spain
- Posted
Customer Support Specialist for global cryptocurrency exchange
Customer Support Specialist
WP Engine
- Location
- Bulgaria
- Posted
Customer Support Specialist for NitroPack, a WP Engine Company
Customer Support Specialist
Mercury
- Posted
- Salary Range
- 65k - 91k USD
Join Mercury's Customer Support team to help startups navigate their financial needs. Use your problem-solving skills to resolve issues and improve user experience with our finance stack.
Customer Support Specialist
Mercury
- Location
- Canada
- Posted
- Salary Range
- 54k - 82k USD
Customer Support Specialist at Mercury: Ensure users are charmed by warmth and competence, answer user questions, and identify systemic flaws.
Customer Support Specialist
Bitfinex
- Location
- United Kingdom
- Posted
Customer Support Specialist for a globally distributed team handling inquiries from corporate traders
Customer Support Advocate
Taskrabbit
- Location
- United States of America
- Posted
Customer Service Advocate at Taskrabbit - Remote-First Company
Director, Customer Support
SQUIRE
- Location
- United States of America
- Posted
- Salary Range
- 135k - 145k USD
Lead a high-performing customer support team delivering exceptional 24/7 service to the global customer base, with up to 25% travel
Technical Support Engineer (APAC Video Specialist)
Vonage
- Location
- India
- Posted
Technical Support Engineer (APAC Video Specialist) role at Vonage, providing first-class support for API and SDK implementations.
Director of Global Support
OpenTable
- Location
- Mexico
- Posted
Global Director of Support at OpenTable, leading a global support organization to deliver exceptional customer service.
CX Support Specialist (Families)
ClassDojo
- Location
- Honduras
- Posted
CX Support Specialist (Families) at ClassDojo - Provide advanced support to tutors and families, optimize AI Bot performance, and manage daily operations.
Technical Support Engineer | Brazil | Remote
Degreed
- Location
- Brazil
- Posted
Technical Support Engineer Tier II at Degreed, providing Level 1 & 2 support via phone, email, chat, tracking issues, refining processes, and staying updated on products.
Enterprise Support Specialist
SoundStack
- Location
- United States of America
- Posted
Enterprise Support Specialist for VIP customers, providing top-tier technical support and ensuring customer satisfaction.
Support Specialist EMEA
Remofirst
- Location
- Egypt
- Posted
Support Specialist at RemoFirst: Handle global inquiries, resolve complex queries, and collaborate with internal teams to deliver exceptional client experiences.
Manager - Customer Support
SQUIRE
- Location
- United States of America
- Posted
Manage customer support team at SQUIRE, leading operations, coaching staff, and driving continuous improvement.
Senior Technical Support Engineer – EMEA
CAST AI
- Location
- Cameroon
- Posted
Provide technical support and troubleshooting for Kubernetes platforms at CAST AI. Collaborate with customers to resolve complex issues, contribute to knowledge sharing, mentor team members, and participate in on-call rotations. Enjoy remote work within EMEA, equity, and a focus on customer satisfaction.
AWS Support Engineer I
Rackspace
Job Location
Job Summary
We are seeking an L1 AWS Support Engineer to provide first-level technical support for AWS-based solutions. As an L1 AWS Support Engineer, you will be responsible for troubleshooting and resolving basic AWS-related issues, monitoring AWS environments, and contributing to knowledge base management. You will also communicate effectively with customers, adhere to security best practices, and identify potential security threats. The ideal candidate should have strong technical skills in AWS core services, excellent communication skills, and a customer-focused approach. This is a full-time remote position with flexible work options.
Job Description:
As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services.
Key Responsibilities:
Incident Management:
Receive and log incident tickets.
Troubleshoot and resolve basic AWS-related issues.
Escalate complex issues to higher-level support teams.
Monitoring and Alerting:
Monitor AWS environments for performance and availability issues.
Respond to alerts and take corrective actions.
Knowledge Base Management:
Contribute to and maintain knowledge base articles.
Document troubleshooting steps and solutions.
Customer Interaction:
Communicate effectively with customers to understand their issues.
Provide clear and concise explanations of technical issues.
Security:
Adhere to security best practices and policies.
Identify and report potential security threats.
Required Skills and Qualifications:
Technical Skills:
Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.)
Knowledge of basic troubleshooting techniques.
Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell).
Deployment and Configuration: Deploy and configure AWS resources as per predefined templates.
Backup and Recovery: Perform regular backups and restore operations.
Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs.
Soft Skills:
Excellent communication skills, both written and verbal.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Customer-focused approach.
Certifications (Preferred):
AWS Certified Cloud Practitioner
