AWS Support Engineer I
Rackspace
- Location
- India
- Posted
AWS Support Engineer I - Remote - Provide first-level technical support for AWS-based solutions
Remote Jobs
Global Clearing Specialist (Japanese Bilingual Support)
Zepz
- Location
- Philippines
- Posted
Process and maintain manual bank transfers, review transactions for accuracy and fraud, provide expert support on payments, and improve clearing operations within our Payments Team.
Binance Accelerator Programme - Technical Support Engineer (AI/ML)
Binance
- Location
- Brazil
- Posted
Technical Support Engineer (AI/ML) - Binance Accelerator Programme
Binance Accelerator Programme - Technical Support Engineer (AI/ML)
Binance
- Location
- Brazil
- Posted
Technical Support Engineer (AI/ML) role with Binance Accelerator Programme, providing hands-on experience in AI and Machine Learning technologies.
Binance Accelerator Programme - Technical Support Engineer (AI/ML)
Binance
- Location
- Brunei Darussalam
- Posted
Technical Support Engineer (AI/ML) role in Binance Accelerator Programme, providing technical support and collaborating with stakeholders to resolve issues effectively.
Customer Support Advocate, Spanish Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: champion customer satisfaction, prioritize needs, and drive positive outcomes in a remote-first company with competitive compensation and benefits.
Technical Customer Support II
Broadvoice
- Location
- Colombia
- Posted
Technical Support Representative 2 at Broadvoice in Colombia (Remote) - Provide technical support via phone, chat, and email to business customers.
Customer Support Agent - Multichannel
Ueni Ltd
- Location
- Argentina
- Posted
Provide top-notch customer support to small businesses using UENI's tools, ensuring their success through effective communication and problem-solving. Collaborate with a remote team to improve services and achieve business goals.
Customer Support Advocate - French Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: Create seamless customer experiences, solve complex issues, and drive business growth in a fast-paced, inclusive environment.
Associate Director of Client Customer Support
Deel
- Location
- Cameroon
- Posted
Lead Deel's Customer Support Team, manage performance metrics, drive customer satisfaction, and collaborate with cross-functional teams to enhance the client experience.
Engineering Manager I - Full Stack
StackAdapt
- Location
- United States of America
- Posted
Lead StackAdapt's engineering team, develop scalable web solutions using modern technologies, and contribute to our innovative advertising platform in a remote-first environment.
Engineering Manager I - Full Stack
StackAdapt
- Location
- Canada
- Posted
Full-stack engineering lead for a remote-first company with competitive salary + equity, RRSP matching, and comprehensive benefits.
Engineering Manager I - Full Stack
StackAdapt
- Location
- Canada
- Posted
Lead full-stack engineering team at StackAdapt, develop production-level code, and drive company objectives with a competitive salary + equity
Project Manager I or II
ClinChoice
- Location
- United States of America
- Posted
Join ClinChoice as a Clinical Project Manager I or II and contribute to the development and commercialization of innovative drugs and devices. Flexible remote work options and $4,000/year travel stipends available.
Associate Technical Account Manager I
TrustArc
- Location
- Philippines
- Posted
Associate Technical Account Manager at TrustArc: Support small to medium clients, develop strong relationships, and provide technical assistance.
Customer and Client Support Lead - Canada
InDebted
- Location
- Canada
- Posted
Customer and Client Support Lead - Manage high communication volumes, ensure SLAs, drive collections performance, and collaborate with leadership in Canada.
Technical Support Expert 2 - Email
Twilio
- Location
- Colombia
- Posted
Technical Support Expert 2 for Email platform at Twilio, providing world-class support and resolving complex issues in a remote-first work environment.
Customer Support Advocate - Portuguese Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: Prioritize customer satisfaction, recognize unique needs, and deliver exceptional service in Portuguese speaking role.
Session Lead - Cloud Data engineering AWS Session lead
Udacity
- Location
- India
- Posted
Provide technical support and leadership to students in a Nanodegree program, managing virtual sessions, addressing questions, and fostering a supportive learning environment while leveraging your expertise in data engineering technologies.
Technical Support Specialist (Remote, Spain)
Grafana Labs
- Location
- Spain
- Posted
- Salary Range
- 33k - 36k EUR
Technical Support Specialist at Grafana Labs in Spain - Join a high-growth tech startup with flexible remote work options and competitive compensation.
AWS Support Engineer I
Rackspace
Job Location
Job Summary
We are seeking an L1 AWS Support Engineer to provide first-level technical support for AWS-based solutions. As an L1 AWS Support Engineer, you will be responsible for troubleshooting and resolving basic AWS-related issues, monitoring AWS environments, and contributing to knowledge base management. You will also communicate effectively with customers, adhere to security best practices, and identify potential security threats. The ideal candidate should have strong technical skills in AWS core services, excellent communication skills, and a customer-focused approach. This is a full-time remote position with flexible work options.
Job Description:
As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services.
Key Responsibilities:
Incident Management:
Receive and log incident tickets.
Troubleshoot and resolve basic AWS-related issues.
Escalate complex issues to higher-level support teams.
Monitoring and Alerting:
Monitor AWS environments for performance and availability issues.
Respond to alerts and take corrective actions.
Knowledge Base Management:
Contribute to and maintain knowledge base articles.
Document troubleshooting steps and solutions.
Customer Interaction:
Communicate effectively with customers to understand their issues.
Provide clear and concise explanations of technical issues.
Security:
Adhere to security best practices and policies.
Identify and report potential security threats.
Required Skills and Qualifications:
Technical Skills:
Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.)
Knowledge of basic troubleshooting techniques.
Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell).
Deployment and Configuration: Deploy and configure AWS resources as per predefined templates.
Backup and Recovery: Perform regular backups and restore operations.
Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs.
Soft Skills:
Excellent communication skills, both written and verbal.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Customer-focused approach.
Certifications (Preferred):
AWS Certified Cloud Practitioner
