AWS Support Engineer I
Rackspace
- Location
- India
- Posted
AWS Support Engineer I - Remote - Provide first-level technical support for AWS-based solutions
Remote Jobs
Manager Technical Support Operations - Remote from EMEA
Aircall
- Location
- Cameroon
- Posted
Lead technical support operations for Aircall's customer support systems and tools, with a focus on creating robust solutions.
Applied AI Engineer
DevRev
- Location
- India
- Posted
Apply for Applied AI Engineer at DevRev, develop solutions using TypeScript, JavaScript, Python, and Generative AI technologies, and shape the future of customer-centric companies.
Customer Support Specialist - French Speaking - Remote from Portugal
Aircall
- Location
- Cameroon
- Posted
Customer Support Specialist - French Speaking - Remote from Portugal at Aircall
Customer Support with German - 12-month contract (f/m/d)
Awin Global
- Location
- Poland
- Posted
Customer Support Assistant with German language skills for 12-month contract in Warsaw, Poland
Design Engineer
ElevenLabs
- Location
- Anywhere in the world
- Posted
Design engineer role at ElevenLabs, creating high-quality landing pages and frontend products with full ownership and opportunities to shape user requirements.
Customer Support Specialist - Early Morning Shift & Weekends - Remote from India
Aircall
- Location
- India
- Posted
Customer Support Specialist - Remote from India
Sales Engineer
Broadvoice
- Location
- Brazil
- Posted
Manage sales engineering activities for Broadvoice's Contact Center solutions, leading pre-sales efforts and contributing to the company's growth in Colombia.
Sales Engineer
UpGuard
- Location
- Ireland
- Posted
Join UpGuard as a Sales Engineer and support customers during trials and POCs, driving product activation and contributing to the sales process with excellent technical knowledge and customer service.
Sales Engineer
Nozomi Networks
- Location
- Sweden
- Posted
Sales Engineer for OT and IoT Cybersecurity at Nozomi Networks
Sales Engineer
Nozomi Networks
- Location
- Denmark
- Posted
Sales Engineer for OT and IoT Cybersecurity at Nozomi Networks
Sales Engineer
JustAnswer
- Location
- United States of America
- Posted
Join JustAnswer as a Sales Engineer to help clients integrate APIs and leverage AI solutions. Work remotely with a supportive team offering competitive pay, health benefits, wellness stipends, and more.
Sales Engineer
WatchGuard Technologies, Inc.
- Location
- Spain
- Posted
Join us as a Sales Engineer to drive revenue growth by supporting and training channel partners on WatchGuard solutions. Collaborate with sales teams, provide technical expertise, and contribute to the success of our cybersecurity products in Southern Europe.
Sales Engineer
JumpCloud
- Location
- United States of America
- Posted
- Salary Range
- 125k - 165k USD
Provide technical expertise to support JumpCloud's sales efforts, conducting product demonstrations and aligning solutions to customer needs. Join a remote-first team focused on IT Simplified.
Sales Engineer
Testlio
- Location
- Cameroon
- Posted
Join Testlio as a Sales Engineer and drive business growth with our world-class quality engineering software platform. Collaborate with customers, sales teams, and engineers to showcase our engine for quality products at scale.
Sales Engineer
Testlio
- Location
- Brazil
- Posted
Sales Engineer at Testlio: Collaborate with customers to showcase world-class quality engineering solutions using AI-powered platform
Sales Engineer
Retraced
- Location
- Denmark
- Posted
Sales Engineer at Retraced: Implement sustainable fashion tech solutions with a modern team
Sales Engineer
MariaDB plc
- Location
- Singapore
- Posted
Sales Engineer at MariaDB plc in Singapore - drive deal closure and growth in APAC with expertise in database technology
Staff Product Manager - Content Lake
Sanity io
- Location
- British Virgin Islands
- Posted
Join Sanity.io as Staff Product Manager for Content Lake, crafting vision & roadmap for data platform, championing developer needs, and designing intuitive APIs.
App Engineer
ABOUT YOU SE & Co. KG
- Location
- Germany
- Posted
App Engineer position supporting Dart and Flutter development with focus on UI/UX and conversion rates
AWS Support Engineer I
Rackspace
Job Location
Job Summary
We are seeking an L1 AWS Support Engineer to provide first-level technical support for AWS-based solutions. As an L1 AWS Support Engineer, you will be responsible for troubleshooting and resolving basic AWS-related issues, monitoring AWS environments, and contributing to knowledge base management. You will also communicate effectively with customers, adhere to security best practices, and identify potential security threats. The ideal candidate should have strong technical skills in AWS core services, excellent communication skills, and a customer-focused approach. This is a full-time remote position with flexible work options.
Job Description:
As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services.
Key Responsibilities:
Incident Management:
Receive and log incident tickets.
Troubleshoot and resolve basic AWS-related issues.
Escalate complex issues to higher-level support teams.
Monitoring and Alerting:
Monitor AWS environments for performance and availability issues.
Respond to alerts and take corrective actions.
Knowledge Base Management:
Contribute to and maintain knowledge base articles.
Document troubleshooting steps and solutions.
Customer Interaction:
Communicate effectively with customers to understand their issues.
Provide clear and concise explanations of technical issues.
Security:
Adhere to security best practices and policies.
Identify and report potential security threats.
Required Skills and Qualifications:
Technical Skills:
Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.)
Knowledge of basic troubleshooting techniques.
Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell).
Deployment and Configuration: Deploy and configure AWS resources as per predefined templates.
Backup and Recovery: Perform regular backups and restore operations.
Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs.
Soft Skills:
Excellent communication skills, both written and verbal.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Customer-focused approach.
Certifications (Preferred):
AWS Certified Cloud Practitioner
