Remote Jobs

Taskrabbit logo

Customer Support Advocate, Spanish Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: champion customer satisfaction, prioritize needs, and drive positive outcomes in a remote-first company with competitive compensation and benefits.

Roadie logo

Customer Support Specialist

Roadie

Location
United States of America
Posted

Provide customer support for Roadie's logistics platform; handle inquiries via phone, email, and text. Use tools like Salesforce to ensure seamless delivery experiences. Enjoy benefits including health insurance, 401k match, and generous PTO.

TeamSnap logo

Customer Support Specialist

TeamSnap

Location
United States of America
Posted

Customer Experience Agent at TeamSnap delivering high-quality support through email & chat, solving customer issues & providing feedback to improve products.

Mercury logo

Customer Support Specialist

Mercury

Posted
Salary Range
65k - 91k USD

Join Mercury's Customer Support team to help startups navigate their financial needs. Use your problem-solving skills to resolve issues and improve user experience with our finance stack.

Mercury logo

Customer Support Specialist

Mercury

Location
Canada
Posted
Salary Range
54k - 82k USD

Customer Support Specialist at Mercury: Ensure users are charmed by warmth and competence, answer user questions, and identify systemic flaws.

Zepz logo

Global Clearing Specialist (Japanese Bilingual Support)

Zepz

Location
Philippines
Posted

Process and maintain manual bank transfers, review transactions for accuracy and fraud, provide expert support on payments, and improve clearing operations within our Payments Team.

Binance logo

Customer Support Specialist - Italian

Binance

Location
Italy
Posted

Customer Support Specialist at Binance, handling live chat & emails, providing solutions & managing complaints in a fast-paced blockchain ecosystem.

Finom logo

Customer Care Specialist - Spanish Speaker

Finom

Location
Poland
Posted

Customer Care Specialist at Finom - provide front-line support to customers using an all-in-one financial B2B solution, work remotely in Europe, and enjoy flexible benefits.

Lodgify logo

Customer Support Specialist (LATAM)

Lodgify

Location
Brazil
Posted

Customer Support Specialist at Lodgify: Troubleshoot complex issues, collaborate with development team, and provide expert guidance to customers using Lodgify's software.

Cargo.one logo

Customer Support Associate

Cargo.one

Location
Greece
Posted

Customer Support Associate at cargo.one: Deliver customer happiness, work remotely, and contribute to a dynamic team.

Marketing Operations Specialist logo

Customer Support Coach

Marketing Operations Specialist

Location
Thailand
Posted

Provide excellent customer support to hotel clients using Cloudbeds software, resolve issues, build relationships, and contribute to product improvements.

Makersite GmbH logo

Customer Support Engineer

Makersite GmbH

Location
Croatia
Posted

Join Makersite as a Customer Support Engineer to provide technical support in a sustainable product development platform. Collaborate with teams, manage customer issues, and contribute to meaningful projects while enjoying flexible work options and professional growth opportunities.

Snowplow Analytics logo

Customer Support Engineer

Snowplow Analytics

Location
Greece
Posted

Customer Support Engineer needed for remote role in Greece, providing 24x7 technical support for global customers, troubleshooting complex issues, and collaborating with cross-functional teams.

SoundStack logo

Bilingual Customer Support Specialist (Spanish) - Live365

SoundStack

Job Location

United States of America

Salary Range

45k - 48k USD / YEAR

Job Summary

Live365 is seeking a Bilingual Customer Support Specialist to provide world-class customer support in Spanish and English. The role involves facilitating customer interactions via email, phone, chat, and social media, troubleshooting issues, and resolving product problems. The ideal candidate has intermediate to proficient fluency in both languages, excellent communication skills, and experience with helpdesk software. Live365 offers a casual work environment, flexible working arrangements, training opportunities, and a competitive compensation package. This is a remote position that provides health benefits, generous PTO, and potential reimbursement for professional development.

About SoundStack and Live365
We’re SoundStack, an Audio-as-a-Service company whose purpose lies at the convergence of innovation, technology, and audio independence. We've been delivering disruptive audio solutions for over 12 years.

We've grown to a community of over 12,000 global publishers who rely on our platforms everyday to upload, track, deliver and monetize audio in ways never thought possible. Our quest is to simplify, demystify and deliver audio at scale, in whichever “verse” audio is listened to today and in the future.

Live365
With Live365, you can start your own internet radio station or listen for free to thousands of stations. Live365 is dedicated and passionate about giving webcasters the best place to stream on the internet. With powerful broadcasting tools, generous revenue share, listening distribution, and stream licensing for music royalties, Live365 is the best one-stop-shop for internet radio stations.

About this role
Bilingual Customer Support Specialists at Live365 facilitate our customer support program for Spanish and English customers of our internet radio platform. Candidates pursuing the Bilingual Customer Support Specialist role must have the ability to communicate in the Spanish language in both written and spoken forms at an intermediate to proficient (CEFR B1 - C2) level of fluency. For this role, that means candidates should be comfortable speaking and writing in Spanish at the required level —enough to handle professional conversations and customer interactions with confidence.

As part of the Live365 Support Operations team, these specialists comprise the frontline of the company and work to deliver world-class customer support. Our customer support program includes engaging with customers via email, phone, chat, and other channels to address and resolve a variety of customer requests. The range of requests involves answering inquiries about our services and following troubleshooting steps in order to analyze, resolve or escalate requests. 

This is a Live365-specific role, and Live365 is a SoundStack company.

What you'll be doing at Live365

    • Providing support to customers in Spanish and English via email, phone, chat, and social media, answering product questions and troubleshooting issues
    • Following troubleshooting paths and billing processes to meet customer requests
    • Following established helpdesk best practices for managing inbound and outbound communications
    • Advocating for Spanish and English language customers; resolving product or service problems by clarifying scenarios and carrying out appropriate escalation paths
    • Maintaining and adjusting customer billing accounts with proper invoicing and documentation
    • Contributing to team efforts by working collaboratively on projects in order to deliver successful outcomes
    • Contributing to both internal and external documentation in Spanish and English

Are we a good fit for each other?

    • Customer service comes naturally to you
    • A collaborative team environment lets your skills shine, and your team-player mentality contributes to taking on dynamic workloads
    • Spanish is written and spoken fluently at an intermediate to proficient (CEFR B1 - C2) level
    • English is written and spoken fluently
    • Communicating clearly and directly is a skill-set in which you take pride
    • You enjoy technical problem-solving and are not afraid to take an investigation further in the name of customer satisfaction
    • You've had experience using helpdesk, CRM, subscription billing, Confluence, Google Workspace, or other web-based software
    • You've worked with video conferencing, Slack, screen-sharing, and other cloud-based collaboration tools
    • Working remotely excites you: you are self-motivated and thrive when you control your work environment

This job is perfect for you if you are interested in:

    • Software as a Service (SaaS) products and web applications
    • The music industry, internet radio, podcasts, and audio streaming services
    • Growth as a customer support professional
    • Learning new technologies, and growing your technical troubleshooting skills
    • Working with radio automation solutions, mobile apps, smart speakers, in-car streaming

What's in it for you?

    • Casual and friendly work environment
    • Work remotely from your home
    • A competitive compensation package, with flexible working arrangements and training opportunities to help you grow and develop your professional skill set
    • We're a growing company which values promoting from within
    • Work with an inclusive, international/multi-cultural team
$45,000 - $48,000 a year
This is a US-based, salaried, fully remote position, which provides health benefits, generous PTO, and potential reimbursement for professional development.