Remote Jobs

Taskrabbit logo

Customer Support Advocate - English Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: champion customer satisfaction, understand customer needs, and deliver exceptional service in a remote-first work environment.

User Interviews logo

Support Specialist I

User Interviews

Location
United States of America
Posted
Salary Range
22 - 22 USD

Support Specialist at User Interviews: Manage support tickets, collaborate with Project Coordinators, and own processes for customer satisfaction.

Welocalize logo

Spanish Video Quality Specialist in Japan

Welocalize

Location
Japan
Posted

Spanish Video Quality Specialist needed in Japan for remote work, reviewing & troubleshooting video content for TV shows & movies.

Taskrabbit logo

Customer Support Advocate - German Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: Prioritize customer satisfaction, solve complex issues, and drive positive customer experiences in a remote-first company with flexible work options.

Kontakt.io logo

Customer Technical Support Engineer

Kontakt.io

Location
United States of America
Posted

Customer Technical Support Engineer at Kontakt.io: Deliver exceptional support experiences, leveraging technical expertise to ensure smooth implementation and continuous support for hospitals using their advanced care delivery operations platform.

Broadvoice logo

Technical Customer Support II

Broadvoice

Location
Colombia
Posted

Technical Support Representative 2 at Broadvoice in Colombia (Remote) - Provide technical support via phone, chat, and email to business customers.

IT Support Specialist

Coursera

Location
India
Posted

IT Support Specialist for Coursera's growing team, providing exceptional customer service & technical support for Mac OS, Windows 10, SaaS applications, and more.

Taskrabbit logo

Customer Support Advocate - French Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: Create seamless customer experiences, solve complex issues, and drive business growth in a fast-paced, inclusive environment.

Workiva logo

Customer Success Specialist

Workiva

Location
United States of America
Posted

Customer Success Specialist role with flexible remote work options, comprehensive benefits package, and competitive salary range ($45k-$73k/year).

Qualio logo

Customer Success Specialist

Qualio

Location
Australia
Posted

Support Qualio's APAC customers by managing accounts and providing technical support. Collaborate with product, marketing, and sales teams to enhance customer success and satisfaction.

TeamSnap logo

Customer Success Specialist

TeamSnap

Location
United States of America
Posted
Salary Range
60k - 60k USD

Customer Success Specialist at TeamSnap: Deliver WOW experiences, manage multiple projects, and drive customer success with a positive attitude and excellent communication skills.

Finary logo

Customer Care Specialist

Finary

Location
France
Posted

Enhance user experience by providing exceptional customer support at Finary, a platform revolutionizing personal finance management. Collaborate with product teams to improve services and processes while working in a dynamic, remote-friendly environment.

Deel logo

Associate Director of Client Customer Support

Deel

Location
Cameroon
Posted

Lead Deel's Customer Support Team, manage performance metrics, drive customer satisfaction, and collaborate with cross-functional teams to enhance the client experience.

Weights & Biases logo

AI Customer Support Engineer - Tier I

Weights & Biases

Location
United Kingdom
Posted

Support AI developers by resolving technical issues and providing excellent customer service at Weights & Biases. Collaborate with teams to improve product features and documentation while maintaining fast response times for users.

Weights & Biases logo

AI Customer Support Engineer - Tier I

Weights & Biases

Location
India
Posted

Support AI developers by providing technical assistance and troubleshooting issues related to Weights & Biases' products. Collaborate with cross-functional teams to improve user experience.

Retraced logo

Customer Service Specialist - EU

Retraced

Location
Denmark
Posted

Customer Service Specialist at Retraced: Empower fashion & textile businesses with sustainable supply chain solutions

SoundStack logo

Bilingual Customer Support Specialist (Spanish) - Live365

SoundStack

Job Location

United States of America

Salary Range

45k - 48k USD / YEAR

Job Summary

Live365 is seeking a Bilingual Customer Support Specialist to provide world-class customer support in Spanish and English. The role involves facilitating customer interactions via email, phone, chat, and social media, troubleshooting issues, and resolving product problems. The ideal candidate has intermediate to proficient fluency in both languages, excellent communication skills, and experience with helpdesk software. Live365 offers a casual work environment, flexible working arrangements, training opportunities, and a competitive compensation package. This is a remote position that provides health benefits, generous PTO, and potential reimbursement for professional development.

About SoundStack and Live365
We’re SoundStack, an Audio-as-a-Service company whose purpose lies at the convergence of innovation, technology, and audio independence. We've been delivering disruptive audio solutions for over 12 years.

We've grown to a community of over 12,000 global publishers who rely on our platforms everyday to upload, track, deliver and monetize audio in ways never thought possible. Our quest is to simplify, demystify and deliver audio at scale, in whichever “verse” audio is listened to today and in the future.

Live365
With Live365, you can start your own internet radio station or listen for free to thousands of stations. Live365 is dedicated and passionate about giving webcasters the best place to stream on the internet. With powerful broadcasting tools, generous revenue share, listening distribution, and stream licensing for music royalties, Live365 is the best one-stop-shop for internet radio stations.

About this role
Bilingual Customer Support Specialists at Live365 facilitate our customer support program for Spanish and English customers of our internet radio platform. Candidates pursuing the Bilingual Customer Support Specialist role must have the ability to communicate in the Spanish language in both written and spoken forms at an intermediate to proficient (CEFR B1 - C2) level of fluency. For this role, that means candidates should be comfortable speaking and writing in Spanish at the required level —enough to handle professional conversations and customer interactions with confidence.

As part of the Live365 Support Operations team, these specialists comprise the frontline of the company and work to deliver world-class customer support. Our customer support program includes engaging with customers via email, phone, chat, and other channels to address and resolve a variety of customer requests. The range of requests involves answering inquiries about our services and following troubleshooting steps in order to analyze, resolve or escalate requests. 

This is a Live365-specific role, and Live365 is a SoundStack company.

What you'll be doing at Live365

    • Providing support to customers in Spanish and English via email, phone, chat, and social media, answering product questions and troubleshooting issues
    • Following troubleshooting paths and billing processes to meet customer requests
    • Following established helpdesk best practices for managing inbound and outbound communications
    • Advocating for Spanish and English language customers; resolving product or service problems by clarifying scenarios and carrying out appropriate escalation paths
    • Maintaining and adjusting customer billing accounts with proper invoicing and documentation
    • Contributing to team efforts by working collaboratively on projects in order to deliver successful outcomes
    • Contributing to both internal and external documentation in Spanish and English

Are we a good fit for each other?

    • Customer service comes naturally to you
    • A collaborative team environment lets your skills shine, and your team-player mentality contributes to taking on dynamic workloads
    • Spanish is written and spoken fluently at an intermediate to proficient (CEFR B1 - C2) level
    • English is written and spoken fluently
    • Communicating clearly and directly is a skill-set in which you take pride
    • You enjoy technical problem-solving and are not afraid to take an investigation further in the name of customer satisfaction
    • You've had experience using helpdesk, CRM, subscription billing, Confluence, Google Workspace, or other web-based software
    • You've worked with video conferencing, Slack, screen-sharing, and other cloud-based collaboration tools
    • Working remotely excites you: you are self-motivated and thrive when you control your work environment

This job is perfect for you if you are interested in:

    • Software as a Service (SaaS) products and web applications
    • The music industry, internet radio, podcasts, and audio streaming services
    • Growth as a customer support professional
    • Learning new technologies, and growing your technical troubleshooting skills
    • Working with radio automation solutions, mobile apps, smart speakers, in-car streaming

What's in it for you?

    • Casual and friendly work environment
    • Work remotely from your home
    • A competitive compensation package, with flexible working arrangements and training opportunities to help you grow and develop your professional skill set
    • We're a growing company which values promoting from within
    • Work with an inclusive, international/multi-cultural team
$45,000 - $48,000 a year
This is a US-based, salaried, fully remote position, which provides health benefits, generous PTO, and potential reimbursement for professional development.