Binance Accelerator Programme - Backend Engineer (Techops AI/ML)
BinanceJob Summary
The Binance Accelerator Programme - Backend Engineer (Techops AI/ML) is a 6-month program designed to provide an immersive experience in the rapidly expanding Web3 space. As a junior fixed-term contract holder, you will design and implement AI-driven automation tools using Python to enhance TechOps efficiency. You will work closely with TechOps engineers to identify automation opportunities and deliver tailored AI solutions. The role requires strong problem-solving skills, proficiency in Unix/Linux shell scripting, databases (Oracle, MySQL), and web development experience. You will also be responsible for providing technical support and handling urgent escalation from external or internal customers or users in a production environment. Binance offers a competitive salary, company benefits, and a work-from-home arrangement. The program is open to current students and recent graduates who can work full-time for 6 months.
Responsibilities:
- Design and implement AI-driven automation tools using Python to enhance TechOps efficiency.
- Work closely with TechOps engineers to identify automation opportunities and deliver tailored AI solutions.
- Optimize and scale AI models and automation tools to handle large datasets and high-volume tasks within TechOps.
- Conduct thorough testing and debugging to ensure the reliability and accuracy of AI automation tools.
- Create clear documentation and communicate effectively with stakeholders to provide updates and gather feedback.
- Provide support and training to TechOps team members to ensure effective utilization of AI automation tools.
- Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic
- Analyse service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement
- Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
- High responsibility in continuous improvement in service quality and efficiency
Requirements:
- Undergraduates in Computer Science or related field (preferably with relevant internship experience) can be considered
- Must have strong capabilities to identify, analyze and resolve problems logically and systematically
- Unix/Linux with shell scripting, etc
- Databases experience (Oracle, MySQL)
- Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
- Strong skill in python coding
- Understanding of software development methodologies and coding standards
- Experience with software application debugging and troubleshooting
- Familiar with technical support process and escalation management
- Passionate with technical support to solve complicated customer issues
- Ability to present or speak fluently to engineers, product manager and customers
- Background in Software Development is a plus
- Comfortable performing shift-work (eg. 7am-4pm, 10am-7pm from Monday to Friday, Tuesday to Saturday or Sunday to Thursday) - it would be rotated after 2-3 months
- Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders