Binance Accelerator Programme - Technical Support Engineer (AI/ML)
BinanceJob Summary
Binance Accelerator Programme is a 6-month immersive experience in the Web3 space, offering a unique opportunity to gain hands-on experience in technical operations with cutting-edge AI and Machine Learning technologies. As a Technical Support Engineer (AI/ML), you will provide technical support, collaborate with stakeholders, analyze service ticket data, and participate in iteration, release, and roadmap planning. This role is ideal for current students and recent graduates who can work 5 days per week. You will have the opportunity to shape your role around your strengths, with flexible remote work options and a competitive stipend. With Binance, you will be part of the most influential company in the blockchain industry, contributing to the crypto-currency revolution that is changing the world. Apply now to join our TechOps team and take the first step towards a rewarding career in technical operations.
Responsibilities:
- Provide technical support and manage urgent escalations in high-traffic production environments, ensuring smooth operations.
- Collaborate closely with stakeholders, including customers, product managers, developers, and the management team, to resolve issues effectively.
- Analyze service ticket data to identify root causes, draft Root Cause Analysis (RCA) reports, and recommend system-level improvements.
- Work with global product and development teams to participate in iteration, release, and roadmap planning.
- Manage multiple incidents and deadlines in a fast-paced, dynamic environment with high flexibility and prioritization skills.
- Continuously improve service quality and efficiency through process optimization, coaching, and documentation.
- Support and optimize customer and business processes, integrating AI and Machine Learning solutions where applicable.
Requirements:
- Undergraduates in Computer Science or related field (preferably with relevant internship experience) can be considered
- Must have strong capabilities to identify, analyze and resolve problems logically and systematically
- Unix/Linux with shell scripting, etc
- Databases experience (Oracle, MySQL)
- Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
- Understanding of software development methodologies and coding standards
- Experience with software application debugging and troubleshooting
- Familiar with technical support process and escalation management
- Passionate with technical support to solve complicated customer issues
- Ability to present or speak fluently to engineers, product manager and customers
- Comfortable performing shift-work (eg. 7am-4pm, 10am-7pm from Monday to Friday, Tuesday to Saturday or Sunday to Thursday) - it would be rotated after 2-3 months
- Ability to start this program in February/March 2025 for 6 months
