Binance Accelerator Programme - Technical Support Engineer (AI/ML)
Binance
- Location
- Brazil
- Posted
Technical Support Engineer (AI/ML) role with Binance Accelerator Programme, providing hands-on experience in AI and Machine Learning technologies.
Remote Jobs
Team Manager, Customer Care (Bilingual Support)
Zepz
- Location
- Philippines
- Posted
Manage bilingual customer support team, monitor performance, coach agents, and provide feedback. Flexible remote work options available.
Technical Account Manager - Automattic Special Projects Team
Automattic
- Location
- Brazil
- Posted
- Salary Range
- 85k - 130k USD
Technical Account Manager role at Automattic, working closely with partners to ensure excellent experience with WordPress and Automattic products.
Fitness Network Support-Fitness Network Management
American Specialty Health Incorporated
- Location
- United States of America
- Posted
- Salary Range
- 19 - 19 USD
Fitness Network Support - FNM job at American Specialty Health Incorporated, requiring excellent customer service skills and ability to multitask in a remote work environment.
Customer Support Agent - Italian, French, German
Cover Genius
- Location
- Uruguay
- Posted
Provide excellent customer service for Cover Genius' insurance products, handle inquiries via phone and email, collaborate with teams, document interactions, identify process improvements, maintain quality standards, and ensure compliance with guidelines. Join a company that values diversity and offers flexible work environments and social initiatives.
Customer Support Agent - Italian, French, German
Cover Genius
- Location
- United Kingdom
- Posted
Provide excellent customer service for Cover Genius' insurance products, handle inquiries via phone and email, collaborate with internal teams to ensure seamless experiences, and maintain accurate documentation while adhering to compliance guidelines.
CX Sr. Support & Escalations Expert (Families)
ClassDojo
- Location
- Honduras
- Posted
Remote CX Sr. Support & Escalations Expert needed for EdTech company ClassDojo
T2 Dev/Prod Support Specialist - Partners
Platform Science
- Location
- United States of America
- Posted
- Salary Range
- 21 - 33 USD
T2 Prod/Dev Support Specialist, Partners at Platform Science
Customer Care Executive (French Bilingual Support)
Zepz
- Location
- Philippines
- Posted
Customer Care Representative at Zepz: Manage queries, screen transactions, and advise customers across multiple channels.
German AI Ads Reviewer
Welocalize
- Location
- Poland
- Posted
German AI Ads Reviewer - Remote freelance work from home with flexible hours
Czech AI Ads Reviewer
Welocalize
- Location
- Czech Republic
- Posted
Czech AI Ads Reviewer - Evaluate online ads for accuracy & relevance, conduct keyword research, and offer actionable feedback.
Romanian AI Ads Reviewer
Welocalize
- Location
- Romania
- Posted
Romanian AI Ads Reviewer - Freelance, Remote, Part-time, Flexible Hours, $7/hour
AI Data Annotation Specialist – Arabic (Najdi dialect) & Arabizi
Welocalize
- Location
- Saudi Arabia
- Posted
Freelance AI Data Annotator needed for part-time work with flexible hours, contributing to AI development process.
Product AI Enablement Specialist
Vonage
- Location
- Poland
- Posted
Enable AI adoption by developing resources, training teams, and collaborating across functions to maximize customer success with our AI-powered tools.
Manager - AI Chatbot Experience
Wealthsimple
- Location
- Canada
- Posted
Lead the AI Chatbot Experience team at Wealthsimple to enhance chatbot performance and user satisfaction through strategic improvements and integrations.
Senior Product Manager AI
Contentsquare
- Location
- France
- Posted
Senior Product Manager AI role at Contentsquare, leading AI-focused products with a focus on user needs, practical AI solutions, and collaboration with design teams.
Senior Product Manager - AI
Futurhealth
- Location
- United States of America
- Posted
- Salary Range
- 160k - 220k USD
AI Product Manager for weight management services, collaborating with engineering & healthcare teams to develop innovative AI solutions.
Associate AI Project Specialist
Appen
- Location
- India
- Posted
Manage AI and LLM projects using Appen's tools, communicate with global participants, ensure quality, and handle project administration remotely from India.
AI Product Manager (Remote)
Leadtech
- Location
- Anywhere in the world
- Posted
Leadtech is seeking an AI Product Manager/Product Owner to lead the development and deployment of AI solutions across multiple business verticals.
Director - Analytics, Automation & AI
UpGuard
- Location
- Australia
- Posted
Lead analytics & automation efforts for UpGuard's A3 team, driving operational efficiency & data-driven decision-making across the company.
Binance Accelerator Programme - Technical Support Engineer (AI/ML)
Binance
Job Location
Job Summary
Binance Accelerator Programme is a 6-month immersive experience in the Web3 space, offering a unique opportunity to gain hands-on experience in technical operations with cutting-edge AI and Machine Learning technologies. As a Technical Support Engineer (AI/ML), you will provide technical support, collaborate with stakeholders, analyze service ticket data, and participate in iteration, release, and roadmap planning. This role is ideal for current students and recent graduates who can work 5 days per week. You will have the opportunity to shape your role around your strengths, with flexible remote work options and a competitive stipend. With Binance, you will be part of the most influential company in the blockchain industry, contributing to the crypto-currency revolution that is changing the world. Apply now to join our TechOps team and take the first step towards a rewarding career in technical operations.
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
About Binance Accelerator Program (BAP)
Binance Accelerator Program is a concise 6-months program designed to have an immersive experience in the rapidly expanding Web3 space. You will be given the opportunity to experience life at Binance and understand what goes on behind the scenes of the world' s leading blockchain ecosystem. Alongside your job, there will also be a focus on networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. You will be hired under a junior fixed term contract.
Who may apply
current students and recent graduates who can work 5 days per week.
About this job
We are looking for candidate to join our TechOps team as BAP in Technical Support.
This role offers a unique opportunity to gain hands-on experience in technical operations while working with cutting-edge AI and Machine Learning technologies.
Responsibilities:
- Provide technical support and manage urgent escalations in high-traffic production environments, ensuring smooth operations.
- Collaborate closely with stakeholders, including customers, product managers, developers, and the management team, to resolve issues effectively.
- Analyze service ticket data to identify root causes, draft Root Cause Analysis (RCA) reports, and recommend system-level improvements.
- Work with global product and development teams to participate in iteration, release, and roadmap planning.
- Manage multiple incidents and deadlines in a fast-paced, dynamic environment with high flexibility and prioritization skills.
- Continuously improve service quality and efficiency through process optimization, coaching, and documentation.
- Support and optimize customer and business processes, integrating AI and Machine Learning solutions where applicable.
Requirements:
- Undergraduates in Computer Science or related field (preferably with relevant internship experience) can be considered
- Must have strong capabilities to identify, analyze and resolve problems logically and systematically
- Unix/Linux with shell scripting, etc
- Databases experience (Oracle, MySQL)
- Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
- Understanding of software development methodologies and coding standards
- Experience with software application debugging and troubleshooting
- Familiar with technical support process and escalation management
- Passionate with technical support to solve complicated customer issues
- Ability to present or speak fluently to engineers, product manager and customers
- Comfortable performing shift-work (eg. 7am-4pm, 10am-7pm from Monday to Friday, Tuesday to Saturday or Sunday to Thursday) - it would be rotated after 2-3 months
- Ability to start this program in February/March 2025 for 6 months
