Binance Accelerator Programme - Technical Support Engineer (AI/ML)
Binance
- Location
- Brazil
- Posted
Technical Support Engineer (AI/ML) role with Binance Accelerator Programme, providing hands-on experience in AI and Machine Learning technologies.
Remote Jobs
Lead Machine Learning Engineer
Superside
- Location
- Cameroon
- Posted
Lead Machine Learning Engineer for scalable data pipelines and AI integration at Superside
Site Reliability Engineer / Observability Engineer
Rackspace
- Location
- Egypt
- Posted
- Salary Range
- 120k - 180k USD
Join Rackspace as an Observability Engineer to implement modern observability solutions using tools like Datadog, New Relic, or Splunk. Work on scalable systems, analyze performance data, and collaborate with teams to ensure system reliability. Enjoy benefits including unlimited PTO and flexible work options.
IT Engineer
Moonpay
- Location
- Mexico
- Posted
IT Engineer at MoonPay: Develop automations & systems integrations across Core Business platforms, build custom apps & authentication services.
Software Engineering Director ($100,000/year USD), Sparkrock
Sparkrock
- Location
- Mexico
- Posted
- Salary Range
- 100k - 100k USD
Lead software engineering initiatives as a Software Engineering Director at Sparkrock, driving innovation and quality in enterprise software solutions.
Principal Engineer - Core Platform
Hostaway
- Location
- Cameroon
- Posted
Lead cross-functional teams in building scalable solutions with expertise in Backend programming languages, microservices architectures, and Domain-Driven Design.
Backend Engineer
ev.energy
- Location
- United Kingdom
- Posted
Join ev.energy as a developer and help drive change in the electric vehicle charging industry with our smart-charging algorithm and demand side response services.
Backend Engineer
Apollo.io
- Location
- Poland
- Posted
Design and implement scalable backend solutions using technologies like Ruby on Rails, Python, React.js, TypeScript, Redux, Redis, MongoDB, Elasticsearch, Ansible, Terraform, Grafana, Kibana, Docker, Kubernetes, and GCP. Collaborate with cross-functional teams to drive software development lifecycle and improve quality.
Backend Engineer
Typeform
- Location
- Spain
- Posted
Backend Engineer at Typeform: Contribute to high-traffic microservices in GoLang, improve code bases, and champion engineering excellence.
Customer Success Engineer
Quantum Metric
- Location
- Spain
- Posted
Support clients' success by managing their implementation and growth using Quantum Metric's platform. Utilize web technologies and analytics to create innovative solutions for client challenges.
Customer Success Engineer
Quantum Metric
- Location
- United Kingdom
- Posted
Support client success with Quantum Metric's platform by managing implementations, onboarding, and providing technical guidance. Utilize JavaScript and web technologies to ensure clients achieve their objectives.
Customer Success Engineer
Hightouch
- Location
- British Virgin Islands
- Posted
Customer Success Engineering role at Hightouch, empowering users to take action on their data without coding, with a focus on impact and potential for growth.
Customer Success Engineer
Hightouch
- Location
- Croatia
- Posted
- Salary Range
- 85k - 120k USD
Provide technical support to customers using the Hightouch platform, collaborate with cross-functional teams, and ensure customer success through effective communication and problem-solving.
Customer Success Engineer
Vercel
- Location
- United States of America
- Posted
- Salary Range
- 100k - 140k USD
Resolve customer issues, improve internal tools, and provide engineering solutions to enhance the customer experience at Vercel. Work remotely with a global team using your expertise in frontend development and cloud technologies.
Customer Success Engineer
Twilio
- Posted
Provide technical support to Segment customers, help them utilize the API across web, mobile, and server platforms, improve documentation, and work with product teams to enhance customer satisfaction.
Lead Back-end Engineer
ZOE
- Location
- Croatia
- Posted
Join ZOE's Activation Team as a Lead Back-end Engineer and shape the future of our app experiences.
Smart Contract Security Engineer (Security Audit)
Binance
- Location
- Taiwan, Republic of China
- Posted
Smart Contract Security Engineer (Security Audit) at Binance
Quality Engineer
StackAdapt
- Location
- Canada
- Posted
Quality Engineer - Develop automated test scripts and tooling for software quality enhancement in a remote-first company with a diverse and inclusive team culture.
Quality Engineer
StackAdapt
- Location
- United States of America
- Posted
Quality Engineer - Implement automated test cases, enhance software quality, and collaborate with cross-functional teams at StackAdapt
Principal Engineer
Avara
- Location
- United States of America
- Posted
- Salary Range
- 150k - 250k USD
Lead the development of regulated payments infrastructure at Avara, leveraging blockchain technology to enable financial access for billions. Collaborate with a diverse team in a dynamic environment.
Binance Accelerator Programme - Technical Support Engineer (AI/ML)
Binance
Job Location
Job Summary
Binance Accelerator Programme is a 6-month immersive experience in the Web3 space, offering a unique opportunity to gain hands-on experience in technical operations with cutting-edge AI and Machine Learning technologies. As a Technical Support Engineer (AI/ML), you will provide technical support, collaborate with stakeholders, analyze service ticket data, and participate in iteration, release, and roadmap planning. This role is ideal for current students and recent graduates who can work 5 days per week. You will have the opportunity to shape your role around your strengths, with flexible remote work options and a competitive stipend. With Binance, you will be part of the most influential company in the blockchain industry, contributing to the crypto-currency revolution that is changing the world. Apply now to join our TechOps team and take the first step towards a rewarding career in technical operations.
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
About Binance Accelerator Program (BAP)
Binance Accelerator Program is a concise 6-months program designed to have an immersive experience in the rapidly expanding Web3 space. You will be given the opportunity to experience life at Binance and understand what goes on behind the scenes of the world' s leading blockchain ecosystem. Alongside your job, there will also be a focus on networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. You will be hired under a junior fixed term contract.
Who may apply
current students and recent graduates who can work 5 days per week.
About this job
We are looking for candidate to join our TechOps team as BAP in Technical Support.
This role offers a unique opportunity to gain hands-on experience in technical operations while working with cutting-edge AI and Machine Learning technologies.
Responsibilities:
- Provide technical support and manage urgent escalations in high-traffic production environments, ensuring smooth operations.
- Collaborate closely with stakeholders, including customers, product managers, developers, and the management team, to resolve issues effectively.
- Analyze service ticket data to identify root causes, draft Root Cause Analysis (RCA) reports, and recommend system-level improvements.
- Work with global product and development teams to participate in iteration, release, and roadmap planning.
- Manage multiple incidents and deadlines in a fast-paced, dynamic environment with high flexibility and prioritization skills.
- Continuously improve service quality and efficiency through process optimization, coaching, and documentation.
- Support and optimize customer and business processes, integrating AI and Machine Learning solutions where applicable.
Requirements:
- Undergraduates in Computer Science or related field (preferably with relevant internship experience) can be considered
- Must have strong capabilities to identify, analyze and resolve problems logically and systematically
- Unix/Linux with shell scripting, etc
- Databases experience (Oracle, MySQL)
- Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
- Understanding of software development methodologies and coding standards
- Experience with software application debugging and troubleshooting
- Familiar with technical support process and escalation management
- Passionate with technical support to solve complicated customer issues
- Ability to present or speak fluently to engineers, product manager and customers
- Comfortable performing shift-work (eg. 7am-4pm, 10am-7pm from Monday to Friday, Tuesday to Saturday or Sunday to Thursday) - it would be rotated after 2-3 months
- Ability to start this program in February/March 2025 for 6 months
