Business Analyst

• Position:  Business Analyst (Know Your Employee/Incode Workforce Product) 
• Location: Mexico City or Remote (Mexico) 
• Reports to: Senior Director of Strategy (Leader for Incode Workforce Product) 

About Incode 

Incode is transforming identity verification and cybersecurity by solving one of the most critical challenges organizations face today: validating real-world identity to secure employee interactions and prevent fraud. With the rise of deepfake fraud, social engineering attacks, and increasingly sophisticated identity threats, traditional IAM systems fall short in ensuring employee authenticity during critical moments like password resets, MFA enrollment, and account recovery. 

Incode Workforce bridges this gap by integrating with leading Identity and Access Management (IAM) platforms like Okta, Ping Identity, and Microsoft Entra, as well as business-critical applications like Slack and Zoom. Through real-world identity verification, we provide seamless and secure employee onboarding, lifecycle authentication, and protection against deepfake attacks—without requiring specialized devices or intrusive processes. 

Our mission is to empower organizations to confidently secure their workforce, delivering trust at every touchpoint and enabling businesses to stay ahead of evolving threats. 

 Role Overview 

We’re looking for a Business Analyst to join the Incode Workforce Team, playing a key role in driving strategy, execution, and cross-functional alignment for one of our most innovative products. This role is central to Workforce’s success, offering the opportunity to lead critical projects, provide strategic insights, and contribute to the ongoing evolution of the product. 

As a foundational team member, you’ll collaborate with stakeholders across Strategy, Product, Customer Success, Legal, and Growth to deliver impactful results. You’ll take ownership of complex projects, analyze data to identify key opportunities, and support the Workforce team by streamlining processes and solving challenges as they arise. This is a hands-on, fast-paced role for someone eager to make a significant impact. 

Key Responsibilities 

• Strategy Support: Conduct research and analysis to support strategic decision-making for the Workforce product, identifying trends, competitive insights, and growth opportunities. 

• Project Management: Lead and execute key initiatives for the Workforce team, coordinating with stakeholders from multiple departments to ensure successful delivery. 

• Data Analysis: Analyze data to uncover trends, areas for improvement, and opportunities for optimization, using these insights to inform decisions and recommendations. 

• Reporting: Develop polished, executive-ready presentations and reports for senior management, summarizing findings, progress, and actionable recommendations. 

• Process Optimization: Streamline workflows and improve information flow across Strategy, Product, Growth, Legal, and other teams to enhance overall efficiency. 

• Team Admin Support: Proactively assist with adhoc tasks and projects to free up bandwidth for other team members, tackling ambiguous assignments with minimal context and delivering results. 

• Problem Solving: Address challenges and issues as they arise, demonstrating adaptability, creativity, and a strong sense of urgency to resolve problems effectively. 

 Qualifications 

Experience: 

• Experience: 2 or more years in consulting or a similar role, with a focus on business analysis, ops, project management, or strategy 

• Proactivity: A bias for action, a proactive mindset, and the ability to push projects forward without waiting for instructions. 

• Stakeholder Management: Exceptional ability to work with and influence cross-functional teams and stakeholders at all levels. 

• Analytical Skills: Strong aptitude for analyzing complex data, identifying actionable insights, and driving decisions. 

• Communication: Highly polished communication skills, with the ability to create executive-level reports, presentations, and written materials. 

• Problem-Solving: A resourceful and adaptable approach to addressing challenges and navigating uncertainty. 

• Attention to Detail: Extreme focus on precision and quality in all outputs. 

• Technical Skills: Proficiency in tools like Excel, Tableau, PowerPoint, and data visualization platforms. Familiarity with CRM tools (e.g., Salesforce) is a bonus. 

• Growth Potential: Eagerness to grow into a leadership role, with the potential to take on high-priority projects and direct accountability for Workforce's success. 

• Comfortable in a zero-to-one type of role.  

 Why Join Incode 
 

• A proven leader in identity verification, trusted by top global brands like Citibank and Amazon, HSBC, Chime, etc 

• Positioned to capitalize on the increasing demand for secure identity solutions in a rapidly evolving digital world. More and more use cases growing, new industries, a lot of challenges to grow 

 

 Why Join the Incode Workforce Team 
 

• Workforce is Incode’s key bet, with strong leadership investment and a clear path to becoming a critical part of the company’s future. We’re doing strong investments into this product, best product managers, engineers and leaders in the company are focusing on Workforce 

• A unique opportunity to contribute to deeper innovation in cybersecurity, an area with significant potential for growth and expansion, especially by 2026 

• Join a product at the zero-to-one stage, where your work will directly shape its trajectory and success. Need to be fully comfortable with uncertainty, navigating the unknown and taking on different hats beyond the role 

• Build on the momentum of partnerships with companies like Okta and Microsoft, offering a strong platform for growth 

• A challenging but rewarding environment for those who want to solve real problems and make an impact in a fast-moving space