Business Intelligence Lead
BinanceJob Summary
We are seeking a highly skilled Business Intelligence Lead to join our Customer Service team at Binance. The ideal candidate will have a strong foundation in data analysis and a proven track record of leading teams to deliver actionable insights. This role will be responsible for overseeing the team’s data analysis efforts, identifying key trends, and providing strategic recommendations to improve customer satisfaction. As a Business Intelligence Lead, you will lead and mentor a team of data analysts, develop and implement data-driven strategies, and manage end-to-end data analysis projects. You will also collaborate with cross-functional teams to gather requirements, define project scope, and deliver timely results. We are looking for someone with technical skills in SQL, Python, or other programming languages, as well as expertise in data visualization tools like Tableau or Power BI. If you have excellent analytical and problem-solving skills, strong communication and presentation skills, and experience leading teams in the financial services or technology industry, we encourage you to apply. Binance is a user-centric global organization with a flat structure, offering opportunities for career growth and continuous learning. We are committed to being an equal opportunity employer.
Responsibilities
- Data Analysis and Insights:
- Conduct in-depth data analysis to identify trends, patterns, and opportunities within customer service operations
- Develop and implement data-driven strategies to optimize processes and improve efficiency
- Utilize advanced data analysis techniques, such as cluster analysis, regression analysis, and statistical modeling
- Monitor key performance indicators (KPIs) and generate regular reports to track progress and identify areas for improvement
- Team Leadership:
- Lead and mentor a team of data analysts, fostering a collaborative and innovative work environment
- Assign tasks, provide guidance, and review team members' work to ensure accuracy and quality
- Develop and implement data analysis best practices and standards
- Project Management:
- Manage end-to-end data analysis projects, from initiation to completion
- Collaborate with cross-functional teams to gather requirements, define project scope, and deliver timely results
- Prioritize tasks and allocate resources effectively to meet project deadlines
- Data Visualization and Reporting:
- Create clear and compelling data visualizations, including dashboards and reports, to communicate insights to stakeholders
- Utilize data visualization tools like Datawind to generate interactive and informative reports
- Strategic Partnerships:
- Work closely with business leaders to understand their data needs and provide actionable recommendations
- Collaborate with product and engineering teams to identify opportunities for data-driven product improvements
Requirements:
- Technical Skills:
- Proficiency in SQL, Python, or other programming languages
- Strong understanding of data warehousing and data modelling concepts
- Expertise in data visualization tools (e.g., Tableau, Power BI).Advanced Excel skills, including macro development
- Soft Skills:
- Excellent analytical and problem-solving skills
- Strong communication and presentation skills
- Ability to work independently and as part of a team
- Detail-oriented with a focus on accuracy
- Experience:
- 3+ years of experience in data analysis or business intelligence.
- 3+ years of experience leading teams.
- Experience in the financial services or technology industry is preferred.
