Remote Jobs

Nextech logo

Chief of Staff - Customer Experience

Nextech

Location
United States of America
Posted

Lead Nextech's Customer Experience strategy by collaborating with senior leadership, managing cross-functional projects, and driving operational excellence. Oversee strategic planning and stakeholder alignment to deliver maximum value to customers while enjoying competitive pay, comprehensive benefits, and a supportive work environment.

Twilio logo

Security Customer Trust Analyst, Information Security

Twilio

Location
Ireland
Posted

Remote Security Customer Trust Analyst role at Twilio, supporting largest customers with security awareness and education, collaborating with internal stakeholders and contributing to process enhancements.

Twilio logo

Security Customer Trust Analyst, Information Security

Twilio

Location
United Kingdom
Posted

Security Customer Trust Analyst at Twilio: Support largest customers' security awareness & education, collaborate with internal teams, identify risks, and maintain questionnaire responses.

Finom logo

MLRO & Head of Branch - Italy

Finom

Location
Italy
Posted

MLRO & Head of Branch - Italy at Finom: Oversee Italian branch operations, manage compliance tasks, and collaborate with stakeholders in a start-up environment that values innovation and employee well-being.

Podium logo

AU Customer Success Specialist (Philippines)

Podium

Location
Philippines
Posted
Salary Range
2k - 2k USD

Customer Success Specialist at Podium, driving customer success and growth for small businesses with AI-powered lead conversion platform.

brightwheel logo

Program Manager - Customer Success Operations

brightwheel

Location
United States of America
Posted
Salary Range
90k - 149k USD

Join Brightwheel as a Program Manager to drive operational excellence in customer success, leveraging data and automation to enhance processes and deliver exceptional customer experiences.

Anaplan logo

Principal Customer Success Business Partner

Anaplan

Location
Sweden
Posted

Anaplan CSBP drives customer success, expansion & optimisation for Nordic customers, leveraging expertise in business processes, planning & forecasting.

Bluesight logo

Manager of Data Science & Analytics

Bluesight

Location
United States of America
Posted
Salary Range
130k - 160k USD

Data Scientist at Bluesight - Develop predictive models, lead data team, and drive innovation in medication intelligence solutions.

Full Fabric logo

Customer Success Manager (English Speaker)

Full Fabric

Location
Portugal
Posted

Customer Success Manager at Full Fabric: drive product adoption, build strong client relationships, and provide tailored solutions for educational technology

Binance logo

Customer Service Agent - Merchant Team

Binance

Location
Brunei Darussalam
Posted

Customer Service Agent at Binance - handle inbound inquiries, provide accurate info, and escalate issues to team leaders & departments.

Finom logo

Customer Care Specialist - German Speaker

Finom

Location
Poland
Posted

Customer Care Specialist - German Speaker at Finom: provide front-line support to customers using Finom's financial B2B solution, work remotely in Europe

Gusto, Inc. logo

Staff Product Designer - Gusto Pro

Gusto, Inc.

Location
Canada
Posted
Salary Range
139k - 221k USD

Lead user experience design at Gusto Pro, collaborating with product management, engineering, and data science to create impactful solutions for accountant customers.

Vercel logo

Senior Customer Success Engineer, EMEA

Vercel

Location
Cameroon
Posted

Senior Customer Success Engineer at Vercel: resolve customer concerns, create internal tooling, and engineer solutions for personalized web experiences.

Gusto, Inc. logo

Sr Staff Software Engineer, Gusto Pro - Large Firms

Gusto, Inc.

Location
United States of America
Posted
Salary Range
191k - 279k USD

Lead technical development in building tools for accountants using Ruby on Rails, Typescript, React at Gusto Pro. Collaborate across functions, mentor team, and drive innovation.

Reddit logo

Staff Software Engineer - Ads Insights

Reddit

Location
Canada
Posted

Join Reddit's Ads Insights team as a Staff Software Engineer to develop AI-based intelligence tools and drive growth through scalable solutions.

Raketech Group Limited logo

Head of Asia Products - Afiliation Marketing

Raketech Group Limited

Location
Malta
Posted

Lead Raketech's Casino products in Japan/Asia market, driving growth through strategic insights, SEO, and cross-functional collaboration. Utilize data analysis tools for informed decision-making and team leadership to achieve business objectives.

Nextech logo

Chief of Staff - Customer Experience

Nextech

Job Summary

Join Nextech as the Chief of Staff – Customer Experience to play a pivotal role in advancing strategic priorities. Collaborate with senior leadership, manage cross-functional projects, and drive operational excellence within the Customer Experience team. Oversee strategic planning, project management, and stakeholder alignment to ensure maximum value delivery to customers. This role offers competitive pay, a generous bonus structure, comprehensive healthcare benefits, wellness programs, flexible time off, and various other perks.

Skills

Project ManagementStrategic PlanningOperational ExcellenceStakeholder AlignmentTeam EnablementExperience with customer experience frameworks (e.g., NPS, customer journey mapping)Strong communication and problem-solving skills

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].

Job Summary:

The Chief of Staff – Customer Experience is a pivotal member of Nextech’s senior leadership team, working closely with the Chief Customer Officer (CCO) to advance the organization’s strategic priorities. This role enhances the efficiency, alignment and impact of the Customer Experience team by managing key initiatives, fostering cross-functional collaboration and driving operational excellence. Reporting directly to the CCO, the Chief of Staff will oversee strategic planning, operational cadence and stakeholder alignment to ensure the Customer Experience team delivers maximum value to customers and achieves business objectives.

All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other applicable regulations.

Essential Functions

  • Strategic Planning

  • Collaborate with the CCO and leaders across Implementation, Client Success, Support, Consulting and Business Operations to develop, execute and monitor the Customer Experience strategy in alignment with business objectives.

  • Partner with the SVP of Strategy to facilitate monthly, quarterly and annual strategic planning processes.

  • Project Management

  • Oversee and manage key cross-functional projects, ensuring alignment with company goals and successful execution within timelines.

  • Develop dashboards, provide regular progress updates and communicate key outcomes to stakeholders.

  • Identify and mitigate risks, resolve roadblocks and keep high-impact projects on track.

  • Operational Excellence

  • Partner with ELT and Customer Experience leaders to drive transformation of the product operating model.

  • Establish organizational cadence by leading key meetings, tracking action items and ensuring follow-through on strategic initiatives.

  • Develop metrics and dashboards to monitor team performance, product portfolio success and overall effectiveness.

  • Deploy agile workflows and technologies to ensure alignment with current and future customer needs while driving innovation.

  • Stakeholder Alignment

  • Serve as a liaison between Customer Experience and other departments, ensuring seamless communication and alignment on priorities.

  • Represent Customer Experience leaders in cross-functional meetings and initiatives as needed.

  • Work with C-Suite to evaluate organizational barriers, identify solutions, and ensure alignment of key goals and resource allocation.

  • Drive alignment within the Customer Experience team by mapping business growth goals to clear action plans and regularly report progress.

  • Team Enablement

  • Support onboarding processes and foster a culture of high performance and collaboration within the Customer Experience team.

  • Partner with HR to manage talent and succession planning, ensuring a strong leadership pipeline.

  • Develop communication plans to promote transparency and alignment across all levels of the organization.

  • Special Projects

  • Lead critical, time-sensitive initiatives that require cross-functional coordination and organizational impact.

  • Identify opportunities for improvement within the organization and implement innovative solutions.

Minimum Requirements

  • Bachelor’s degree required; MBA or equivalent advanced degree preferred.

  • 8 years of experience product development, management consulting or operational leadership, with a preference for healthcare tech experience.

  • Proven ability to work closely with executives and manage high-stakes projects.

  • Strong understanding of project management principles and methodologies.

  • Exceptional communication, problem-solving, and organizational skills.

  • Experience leading teams and fostering a culture of accountability and innovation.

Preferred Qualifications

  • Healthcare Technology Experience: Direct experience in the healthcare technology industry, with a strong understanding of industry regulations and customer-centric strategies.

  • Experience with customer experience frameworks and tools, such as Net Promoter Score (NPS) or customer journey mapping.

  • Certification in project management methodologies.

Working Environments/Physical Demand

  • Remote

  • Long-distance or air travel as needed – not to exceed 25% travel

  • Activities require a significant amount of work in front of a computer monitor.

Total Rewards

  • Generous annual bonus opportunity

  • 401(k) with Employer Match

  • Flexible Time Off: take time off when you need it without worrying about available hours

  • 10 paid holidays + 1 floating holiday

  • Volunteer Time Off

  • Insurance: Choice of Medical, Dental, and Vision plans

  • Health Savings Account with employer match

  • Flexible Spending Account

  • 100% Company-Paid Parental leave

  • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance

  • iCREATE Employee Recognition Program

  • Wellness Program including discounts on medical premiums

  • Employee Assistance Program with free counseling sessions available

  • Corporate Discounts on Retail, Travel, and Entertainment

  • Pet Insurance options