Remote Jobs

Grow Therapy logo

Client Billing Support Specialist

Grow Therapy

Location
United States of America
Posted
Salary Range
47k - 52k USD

Provide billing support and customer service to clients and therapists at Grow Therapy, ensuring their needs are met through effective troubleshooting and advocacy.

Grow Therapy logo

Client Support Specialist

Grow Therapy

Posted
Salary Range
47k - 52k USD

Troubleshoot issues, assist customers, advocate for clients and therapists, improve platform with product teams at Grow Therapy. Requires problem-solving, empathy, adaptability, and meeting metrics.

Qualio logo

Billing and Collections Specialist

Qualio

Location
British Virgin Islands
Posted

Accounting professional for fast-paced start-up company building quality management platform for life science ecosystem.

Curai logo

Billing Associate

Curai

Location
United States of America
Posted
Salary Range
50k - 70k USD

Join Curai Health as a Biller/Coder and contribute to their mission of making high-quality healthcare accessible to all.

Curai logo

Billing Associate

Curai

Location
United States of America
Posted
Salary Range
25k - 35k USD

Biller/Coder for telehealth primary care service with experience in medical coding and billing, seeking a mission-driven team player with strong attention to detail and excellent communication skills.

Figma logo

Product Manager - Billing

Figma

Location
United States of America
Posted

Figma seeks experienced Product Manager for Billing Core team to drive growth and scalability in billing and payments system.

Coefficient logo

Support Specialist

Coefficient

Location
Philippines
Posted

Remote Support Specialist for no-code solution provider

Horizons logo

Support Specialist

Horizons

Location
Cameroon
Posted

Support Specialist EMEA - Provide exceptional customer service, manage client inquiries & issues, collaborate with internal teams, and ensure comprehensive support in a dynamic environment.

Vercel logo

Billing Platform Product Manager

Vercel

Location
United States of America
Posted
Salary Range
164k - 246k USD

Lead the development of scalable billing solutions at Vercel, collaborating with Pricing PMs to enhance financial operations and customer experience for diverse clients ranging from individual developers to enterprises. Bring expertise in subscription and usage-based billing models and infrastructure architecture.

Labelbox logo

Support Specialist - Alignerr

Labelbox

Location
India
Posted

Alignerr Support Specialist: Provide exceptional customer experience through Intercom, escalate complex issues, and assist with onboarding.

User Interviews logo

Support Specialist I

User Interviews

Location
United States of America
Posted
Salary Range
22 - 22 USD

Support Specialist at User Interviews: Manage support tickets, collaborate with Project Coordinators, and own processes for customer satisfaction.

1Password logo

Manager, AR Billing & Reporting

1Password

Location
Canada
Posted
Salary Range
114k - 154k USD

Manage AR Billing & Reporting operations, optimize processes, and lead team of AR Accountants at 1Password.

IT Support Specialist

Coursera

Location
India
Posted

IT Support Specialist for Coursera's growing team, providing exceptional customer service & technical support for Mac OS, Windows 10, SaaS applications, and more.

Grow Therapy logo

Senior Software Engineer - Billing Platform

Grow Therapy

Location
United States of America
Posted
Salary Range
168k - 220k USD

Lead the development of billing systems at Grow Therapy, focusing on revenue cycles and provider payments. Use Python and AWS to build scalable solutions, collaborate with a team, and integrate with insurance partners.

Roadie logo

Customer Support Specialist

Roadie

Location
United States of America
Posted

Provide customer support for Roadie's logistics platform; handle inquiries via phone, email, and text. Use tools like Salesforce to ensure seamless delivery experiences. Enjoy benefits including health insurance, 401k match, and generous PTO.

TeamSnap logo

Customer Support Specialist

TeamSnap

Location
United States of America
Posted

Customer Experience Agent at TeamSnap delivering high-quality support through email & chat, solving customer issues & providing feedback to improve products.

Mercury logo

Customer Support Specialist

Mercury

Posted
Salary Range
65k - 91k USD

Join Mercury's Customer Support team to help startups navigate their financial needs. Use your problem-solving skills to resolve issues and improve user experience with our finance stack.

Grow Therapy logo

Client Billing Support Specialist

Grow Therapy

Salary Range

47k - 52k USD / YEAR

Job Summary

At Grow Therapy, the Client Billing Support Specialist will advocate for clients and therapists, troubleshoot issues via phone, assist with platform navigation, and collaborate with product teams to improve services. The role requires experience in insurance, medical terminology, and customer service, with a focus on empathy and problem-solving.

As a Client Billing Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth. This is a remote position with a work shift of Monday - Friday, 12pm-9pm EST. 

What You’ll Be Doing: 

  • Troubleshoot and resolve issues Clients and Therapists raise via Phone.

  • Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall.

  • Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.

  • Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.

The salary range for this position is $46,750 - $51,945 USD.

You’ll Be a Good Fit If:

  • You have one year of experience with insurance across multiple commercial & government payers.

  • You have a strong knowledge of medical terminology, ICD-10/ CPT codes preferable in mental health

  • You have experience working within Claim MD or Availty verifying benefits, reading EOB’s, and are able to comprehensively explain benefits to patients.

  • You have experience working within various payer portals. 

  • You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication

  • You love problem solving; you’re naturally curious, especially about health tech

  • Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else 

  • You are successful working independently and remotely, and adapt well to changing priorities and customer needs

  • You are comfortable meeting quantitative metrics, including the number of conversations you work on per day

  • You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth

  • Bonus points if you have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. 

Note: Please upload your resume in PDF format 

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.

Please see the independent bias audit report covering our use of Covey here.