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Provide billing support and customer service to clients and therapists at Grow Therapy, ensuring their needs are met through effective troubleshooting and advocacy.
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Grow Therapy
At Grow Therapy, the Client Billing Support Specialist will advocate for clients and therapists, troubleshoot issues via phone, assist with platform navigation, and collaborate with product teams to improve services. The role requires experience in insurance, medical terminology, and customer service, with a focus on empathy and problem-solving.
As a Client Billing Support Specialist at Grow Therapy you will be at the forefront of our mission to make high-quality mental healthcare accessible and affordable. We are always working to demystify complex systems so that our patients and therapists are empowered with greater knowledge and choice. You will serve as a passionate advocate for both our Clients and Therapists, ensuring they feel heard and supported throughout their journey with us. You will play a crucial role at Grow by troubleshooting and resolving technical issues, assisting and educating customers on our platform, and identifying opportunities for continued customer growth. This is a remote position with a work shift of Monday - Friday, 12pm-9pm EST.
What You’ll Be Doing:
Troubleshoot and resolve issues Clients and Therapists raise via Phone.
Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overall.
Assist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.
Serve as the customer's go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.
The salary range for this position is $46,750 - $51,945 USD.
You’ll Be a Good Fit If:
You have one year of experience with insurance across multiple commercial & government payers.
You have a strong knowledge of medical terminology, ICD-10/ CPT codes preferable in mental health
You have experience working within Claim MD or Availty verifying benefits, reading EOB’s, and are able to comprehensively explain benefits to patients.
You have experience working within various payer portals.
You are self-motivated, eager to learn, and are comfortable with ambiguity / asynchronous communication
You love problem solving; you’re naturally curious, especially about health tech
Your work ethic is defined by kindness and empathy, prioritizing Customer Experience over everything else
You are successful working independently and remotely, and adapt well to changing priorities and customer needs
You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth
Bonus points if you have a track record of at least one year of successful customer-facing professional experience, and / or any knowledge around how Insurances and Coverage works in the US Healthcare industry
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Note: Please upload your resume in PDF format
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.
Please see the independent bias audit report covering our use of Covey here.
