StackAdapt
Join StackAdapt as a Client Success Manager to support self-serve clients, resolve technical issues, and contribute to process improvements while enjoying competitive pay, health benefits, and professional development opportunities.
Binance
Senior Backend Engineer/Architect needed for C/C++ & Netty expertise, managing infrastructure development and ensuring high performance
Figma
Localization Manager at Figma: Develop scalable end-to-end localization frameworks for multiple products across diverse content types.
Nextech
Lead quality engineering team at Nextech, implementing test automation and best practices for high-quality features.
Airalo
Content Manager LATAM at Airalo: Develop and monitor content channels using analytic tracking tools, create compelling content for various platforms, and optimize content according to SEO best practices.
Welocalize
Product Manager for AIML Engineering organization, coordinating efforts between globally distributed teams, defining product requirements, and managing the product backlog.
Signifyd
Senior Contracts Manager at Signifyd: negotiate merchant & vendor agreements, manage systems & processes, advise on risk & issues.
Coursera
Lead Coursera's 'Home' product strategy, drive innovation, and collaborate with teams to enhance learner experience through data-driven decisions and user-centric design.
Modern Health
Lead Modern Health's product marketing efforts to improve mental health outcomes by developing strategies, campaigns, and cross-functional collaborations that drive customer engagement and business growth. Utilize deep market understanding and storytelling abilities to position our solutions effectively in the market.
Alma
Lead product marketing strategies for Alma's platform, driving provider engagement and client matches through effective campaigns and cross-functional collaboration. Shape the future of mental healthcare with a focus on data-driven decisions and team leadership.
Twilio
Senior Product Marketing Manager at Twilio.org - drive social impact marketing efforts, create compelling content & value propositions, and represent Twilio.org globally.
Postscript
Senior Manager of Product Marketing for Core SMS Product and Platform
Wealthsimple
Lead Wealthsimple's Privacy Program by ensuring compliance with Canadian laws, managing projects, collaborating on products, and conducting PIAs to protect user data effectively.
Rackspace
Lead complex projects, manage client expectations, and drive successful implementations for Rackspace Professional Services engagements. Utilize your expertise in cloud transformation and project management to deliver exceptional customer value.
Rackspace
Manage customer projects, develop project plans, and provide guidance on service utilization for Rackspace customers.
Muck Rack
Sales Manager for Muck Rack's Mid-Market segment, managing a team of 7 salespeople, driving business growth sustainably, with SaaS sales expertise and proficiency in tools like Salesforce, Gong, and Outreach.
Figma
Lead Figma's Mid-Market Sales team to grow the Enterprise product by consulting with customers, fostering relationships, and driving revenue. Utilize your experience in SaaS sales and management to shape sales processes and mentor team members.
CoinsPaid
Marketing Project Manager at CoinsPaid: lead dynamic projects, coordinate teams, and deliver high-quality results in a fast-growing crypto payments company.
iHerb
Digital Marketing Manager for iHerb Japan, responsible for driving brand awareness, retention, and growth through various marketing channels.
G-P
Lead the strategy and development of Gia's mobile app as Senior Product Manager - Mobile at G-P, focusing on HR AI solutions. Drive user engagement and cross-platform growth with cutting-edge technology.
StackAdapt
StackAdapt is seeking a Client Success Manager to join their Platform Support Centre. In this role, you will provide first-line support for self-serve clients, resolving technical issues and ensuring successful campaign delivery. You'll collaborate with internal teams to improve processes and products, analyze data for insights, and contribute to knowledge base development. The ideal candidate has experience in digital advertising, client-facing roles, and problem-solving skills. StackAdapt offers competitive compensation, comprehensive benefits, flexible work arrangements, and opportunities for growth.
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
We are looking for an exceptional Client Success Manager who is interested in helping us build an internal Platform Support Centre within one of the fastest-growing technology companies in Canada. In this role, you will work closely with a select division of Self-serve customers, and collaborate with internal teams across diverse global locations to contribute to process and product improvements. Your communication and technical skills will be key to your success.
Reporting to the Senior Manager of Client Success, you will provide the first contact support to resolve client requests and critical incidents. You will become an expert in the StackAdapt advertising platform, helping our clients address technical how-to questions via phone, chat, and email support, aiming for account growth and retention across your portfolio. You will deliver top-notch client support by analyzing data and providing insights. Ultimately, you should be able to create clarity out of ambiguity and guide teams to high-quality experiences. Additional focus areas include developing and reviewing knowledge base articles, actively seeking opportunities to improve operational processes, and ensuring the quality resolution of incidents and service requests in adherence to service level agreements.
We are looking for a candidate who thrives in a fast-paced job where they can work independently in an environment that supports entrepreneurship and initiative.
StackAdapt is a Remote First company. We are open to candidates located anywhere in the United States or Canada for this position.
What you'll be doing:
Act as the primary point of contact for Self-Serve clients on any questions related to the StackAdapt platform
Support clients to ensure the successful delivery of their programmatic campaigns
Work collaboratively with our Sales and internal teams to provide data, insights, and surface questions that help inform our thinking about how to improve our product and services, as well as develop new features, products, and support for our customers
Develop innovative solutions to resolve problems at scale
Take the initiative to retain and grow high-potential customers
Search and analyze data sources to provide insights on product usage
Resolve application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
Assist in the creation of Support documentation for frequently experienced challenges
Resolve various business and technical incidents, related to the StackAdapt platform including escalating to other technical teams
Take initiative on tickets that can be completed without Development team assistance
What You'll Bring to the Table:
Intermediate to advanced knowledge/experience in Digital Advertising, Digital IAB - - Certification, and Google Analytics Certified are highly preferred
1+ years of client-facing experience, experience with internal service desks is a bonus
1-2 years of experience in a function related to technical business analysis, data analysis, or business or technical support
Experience identifying root causes of technical issues and addressing potentially complex problems/questions
Experience working with complex databases is a plus
Familiar with APIs and web app integration services
Experience with CMS systems (WordPress, Shopify, Hubspot) is a strong asset
Experience with Google Tag Manager (GTM), DoubleClick Campaign Manager, Google Analytics, or tracking platform skills is a strong plus
Exceptional communication, critical thinking, and analytical skills
Meticulous attention to detail and proven ability to manage multiple, competing priorities simultaneously
Experience providing training and explaining concepts to others who have different levels of knowledge in the space
StackAdapters enjoy:
Highly competitive salary + commission structure
RRSP/401K matching
3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
Access to a comprehensive mental health care platform
Health benefits from day one of employment
Work from home reimbursements
Optional global WeWork membership for those who want a change from their home office
Robust training and onboarding program
Coverage and support of personal development initiatives (conferences, courses, etc)
Access to StackAdapt programmatic courses and certifications to support continuous learning
An awesome parental leave policy
A friendly, welcoming, and supportive culture
Our social and team events!
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign’s Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
#LI-Remote
