Client Success Partner - Mid Market
360LearningPosted 3/13/2025
Client Success Partner - Mid Market
360Learning
Job Location
Job Summary
As a Client Success Partner at 360Learning, you will support clients in their digital training strategy through the 360Learning platform. Your role involves ensuring contract renewals, business impact, and managing client relationships. You will master the product, familiarize yourself with processes and tools, and participate in customer meetings within one month. Within three months, you will take over a portfolio of existing customers and start new projects with prospects and clients. By the end of the first year, you will reduce churn, identify strong leaders, and develop good business practices with the Client Success team. The company offers flexible work hours, a variable compensation package, benefits, diversity and inclusion initiatives, corporate social responsibility, and a Convexity Culture that encourages making an impact.
Job Description
As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for:
- Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
- Ensuring the business impact of our solution in accordance with the objectives set by our clients
- Ensuring the renewal or signing of new contracts for accounts listed in your portfolio
- Last but not least, managing a portfolio of clients in a high-touch and low-touch mode
Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients.
Within one month, you will:
- Master our product and Convexity corporate culture
- Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
- Participate in your first customer meetings with other CSPs from the team
Within three months, you will:
- Take over a portfolio of existing customers
- Start new projects with prospects and clients
Within six months you will:
- Define the learning transformation roadmap with the client and identify the resources needed to achieve them
- Define a retro-planning of the initiatives on the solution and vouch for it
- Identify and document customer use-cases
- Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
- Work with the Account Managers to identify new project opportunities to develop the account
Within twelve months, you will:
- Reduce churn by identifying customers at risk and implementing a remedial action plan
- Identify strong leaders within the client’s team
- Develop and share good business practices with the entire Client Success team
The Skills Set
- First experience in a Client Success Partner or Customer Success Manager position (1-2 years)
- Experience of delivering a business review, managing warning situations and onboarding clients
- Previous experience in the SaaS B2B industry is a plus
- Keen interest for the digital industry, education and e-learning in particular
- Ability to interpret data and identify trends
- Excellent interpersonal and communication skills
- Fluent French, and excellent English proficiency (B2 minimum)
What We Offer
- Compensation: Package includes base salary and a variable component 📈
- Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.
- Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
The Interview Process
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with a Client Success Partner from the team
- Case Study with a Client Success Partner and Head of Customer Success
- Clarification Meeting with a Customer Success Coach
- Culture Fit Meeting with our Director of Customer Success
- Offer !
⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
