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Collections Account Manager
Clipboard Health
Job Location
Salary Range
40k - 80k USD / YEAR
Job Summary
The Billing Account Manager plays a crucial role in managing billing processes for Clipboard Health's facility partners. This involves resolving billing issues, maintaining accurate invoicing, and building trust with providers and healthcare executives through strong financial acumen. The ideal candidate will have experience in relationship management and billing processes, excellent verbal and written communication skills, and the ability to work independently. They will also be able to thrive in a fast-paced environment and find innovative solutions to overcome obstacles. With a competitive pay package and benefits, this role offers an opportunity to make a significant impact with healthcare customers.
Role Overview:
The Billing Account Manager ensures the successful management of billing processes for Clipboard Health’s facility partners. You will be a vital resource for facilities, resolving billing issues, maintaining accurate invoicing, and managing financial relationships.
Responsibilities:
Manage a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.
Conduct high volumes of outbound calls to chase customers with past due account balances.
Help resolve customer invoice disputes and other billing related issues.
Manage customer payments and remittances.
Build trust with providers and healthcare executives through strong financial acumen.
Clearly articulate the billing processes and educate stakeholders on invoicing procedures.
Gather and relay feedback to improve billing systems and processes.
Collaborate with internal teams to execute billing-related initiatives and trials.
Success Factors:
Extreme Ownership: Take full responsibility for managing billing issues and solutions.
Curiosity: Investigate and understand the root cause of billing problems.
Scrappiness: Find innovative solutions to overcome obstacles and maintain progress.
Adaptability: Thrive in a fast-paced, evolving market.
Requirements:
Experience in relationship management and billing processes preferred.
Excellent verbal and written communication skills.
Willingness to work with US working hours.
Compensation and Benefits:
40K - 120K USD annually
The compensation range for this role is wide because we think there are many backgrounds and experiences that would possess the skills we are looking for. If you feel you are outside this range we still encourage you to apply!
Just like compensation, we believe everyone's ideal benefits package is unique. Rather than assuming what you value most, we have chosen to offer a streamlined set of benefits. This allows you to carefully consider what we provide against your specific needs and preferences before accepting an offer. You can see more details on the package we offer here.
Hiring Process:
Spark Hire Video Interview (5-10 mins)
Case Study
Interview + Case Study Discussion (30 mins)
Executive Interview (30 mins)
Offer!
Benefits:
Competitive pay and benefits
Unlimited PTO
Fully Remote
Opportunity to make a significant impact with healthcare customers
