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Collections Account Manager
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Job Location
Job Summary
The Billing Account Manager plays a crucial role in managing billing processes for Clipboard Health's facility partners. This involves resolving billing issues, maintaining accurate invoicing, and building trust with providers through strong financial acumen. The ideal candidate will have experience in relationship management and billing processes, excellent communication skills, and the ability to work independently. They will be responsible for managing a portfolio of accounts, conducting outbound calls, and collaborating with internal teams to execute billing-related initiatives. With unlimited PTO and fully remote work options, this role offers a great opportunity to make a significant impact in the healthcare industry.
Role Overview:
The Billing Account Manager ensures the successful management of billing processes for Clipboard Health’s facility partners. You will be a vital resource for facilities, resolving billing issues, maintaining accurate invoicing, and managing financial relationships.
Responsibilities:
Manage a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.
Conduct high volumes of outbound calls to chase customers with past due account balances.
Help resolve customer invoice disputes and other billing related issues.
Manage customer payments and remittances.
Build trust with providers and healthcare executives through strong financial acumen.
Clearly articulate the billing processes and educate stakeholders on invoicing procedures.
Gather and relay feedback to improve billing systems and processes.
Collaborate with internal teams to execute billing-related initiatives and trials.
Success Factors:
Extreme Ownership: Take full responsibility for managing billing issues and solutions.
Curiosity: Investigate and understand the root cause of billing problems.
Scrappiness: Find innovative solutions to overcome obstacles and maintain progress.
Adaptability: Thrive in a fast-paced, evolving market.
Requirements:
Experience in relationship management and billing processes preferred.
Excellent verbal and written communication skills.
Willingness to work with US working hours.
Benefits:
Competitive pay
Unlimited PTO
Fully Remote
Opportunity to make a significant impact with healthcare customers
