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Clipboard Health
The Billing Account Manager at Clipboard Health is responsible for managing billing processes and ensuring timely payments from facility partners. Key responsibilities include resolving billing issues, conducting outbound calls to chase past due accounts, managing customer payments, building trust with healthcare providers, educating stakeholders on invoicing procedures, gathering feedback to improve systems, and collaborating with internal teams. Success in this role requires extreme ownership, curiosity, scrappiness, and adaptability. The ideal candidate has experience in relationship management and billing processes, excellent communication skills, and is willing to work within US working hours.
Role Overview:
The Billing Account Manager ensures the successful management of billing processes for Clipboard Health’s facility partners. You will be a vital resource for facilities, resolving billing issues, maintaining accurate invoicing, and managing financial relationships.
Responsibilities:
Manage a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.
Conduct high volumes of outbound calls to chase customers with past due account balances.
Help resolve customer invoice disputes and other billing related issues.
Manage customer payments and remittances.
Build trust with providers and healthcare executives through strong financial acumen.
Clearly articulate the billing processes and educate stakeholders on invoicing procedures.
Gather and relay feedback to improve billing systems and processes.
Collaborate with internal teams to execute billing-related initiatives and trials.
Success Factors:
Extreme Ownership: Take full responsibility for managing billing issues and solutions.
Curiosity: Investigate and understand the root cause of billing problems.
Scrappiness: Find innovative solutions to overcome obstacles and maintain progress.
Adaptability: Thrive in a fast-paced, evolving market.
Requirements:
Experience in relationship management and billing processes preferred.
Excellent verbal and written communication skills.
Willingness to work with US working hours.
Benefits:
Competitive pay
Unlimited PTO
Fully Remote
Opportunity to make a significant impact with healthcare customers
