Complaint Analysis Manager
Binance
- Location
- Brunei Darussalam
- Posted
Lead complaint analysis and drive process enhancements for Binance's customer support team.
Remote Jobs
Engineering Manager
Welltech
- Location
- Poland
- Posted
Lead cross-functional engineering team, drive improvements in practices and processes, and shape engineering strategy for Yoga-Go
Engineering Manager
Relay Commerce
- Location
- Brazil
- Posted
Lead engineering teams at Relay Commerce, developing e-commerce solutions with full-stack JavaScript frameworks and PostgreSQL.
Senior Customer Marketing Manager
Emburse
- Location
- United States of America
- Posted
- Salary Range
- 100k - 110k USD
Customer Marketing Manager job: Develop digital marketing campaigns for Emburse customers, drive engagement & conversions, and collaborate with sales & customer success teams.
Manager Inside Sales
Eventbrite, Inc.
- Location
- United States of America
- Posted
- Salary Range
- 74k - 132k USD
Lead a sales team at Eventbrite, driving performance and acquiring new clients across various industries. Utilize strong leadership skills to manage pipelines, develop strategies, and ensure team success in a dynamic environment.
Affiliate Manager
Trafilea
- Location
- Argentina
- Posted
Lead affiliate marketing strategies at Trafilea, driving channel growth through effective collaboration and optimization of partnerships in the e-commerce sector.
Engagement Marketing Manager
LearnLux
- Location
- United States of America
- Posted
- Salary Range
- 110k - 150k USD
Member Marketing Manager at LearnLux: drive member engagement & adoption for workplace financial wellbeing platform
Senior Product Manager, Trading Insights
Binance
- Location
- Singapore
- Posted
Senior Product Manager for Trading Insights at Binance
Strategic Account Manager
Acceldata
- Location
- United States of America
- Posted
Drive revenue growth as a Strategic Account Manager at Acceldata by managing key accounts and closing deals with Fortune 500 companies. Utilize your experience in enterprise software sales to build relationships and deliver exceptional customer experiences while leveraging tools like Salesforce for success.
Engineering Manager - iOS
Goodnotes
- Location
- Brunei Darussalam
- Posted
Technical leadership role leading distributed team across Europe & Asia, delivering high-quality features in Goodnotes 6, with flexible remote work options and equity in a fast-growing company.
Product Manager IV
Kueski
- Location
- Mexico
- Posted
- Salary Range
- 150k - 250k USD
Lead the development and lifecycle of Kueski's products as a Product Manager IV, driving innovation and growth in the BNPL sector.
Manager, Account Management
UpGuard
- Location
- United States of America
- Posted
- Salary Range
- 120k - 135k USD
Manager of Account Management at UpGuard, driving revenue retention and expansion for high-touch customers
Partnerships Manager
CoinsPaid
- Location
- Croatia
- Posted
Partnerships Manager - European Region - CoinsPaid
Partnerships Manager
Teikametrics
- Location
- China
- Posted
Partner development and execution for retail media networks and technology providers
Senior Product Manager
CaptivateIQ
- Location
- British Virgin Islands
- Posted
- Salary Range
- 164k - 216k USD
Lead the creation of a new product at CaptivateIQ, working with cross-functional teams to develop and launch innovative solutions that meet customer needs. Collaborate with design partners and stakeholders to refine strategies and ensure successful go-to-market execution.
Senior Product Manager
JustAnswer
- Location
- Ukraine
- Posted
- Salary Range
- 120k - 180k USD
Lead product development at JustAnswer Labs, driving innovation and customer satisfaction through cross-functional collaboration and data-driven decisions. Utilize AI and big data expertise to deliver impactful products in a remote-friendly environment.
Senior Product Manager
UpKeep
- Location
- United States of America
- Posted
Lead the strategy and delivery for UpKeep’s iOS and Android applications. Collaborate with cross-functional teams to create cohesive user experiences while managing product roadmaps and feature development.
Senior Product Manager
ProjectFitter.ai
- Location
- Anywhere in the world
- Posted
Lead the launch of an innovative IT product as a Product Manager, driving strategy, collaboration, and innovation to exceed market expectations with competitive compensation and remote flexibility.
Senior Product Manager
Udacity
- Location
- Brazil
- Posted
- Salary Range
- 180k - 180k USD
Senior Product Manager for Platform Integrations at Udacity
Senior Product Manager
HiveMQ
- Location
- Germany
- Posted
Senior Product Manager at HiveMQ: Deliver new product capabilities, drive innovation, and enable value to users with MQTT expertise.
Complaint Analysis Manager
Binance
Job Location
Brunei DarussalamCambodiaGeorgiaJapanArmeniaAzerbaijanBahrainBangladeshBhutanCyprusJordanKorea (South)KuwaitMalaysiaMaldivesNepalPakistanTaiwan, Republic of ChinaTajikistanLao PDRLebanonPhilippinesQatarSri LankaThailandTimor-LesteOmanMongoliaSyrian Arab Republic (Syria)TurkeyUnited Arab EmiratesViet NamAfghanistanChinaKyrgyzstanMyanmarSingaporeTurkmenistanYemenKazakhstanPalestinian TerritoryRussian FederationUzbekistanSaudi ArabiaIndiaIndonesiaIran, Islamic Republic ofIraqIsrael
Job Summary
Binance is seeking an experienced Complaint Analysis Manager to lead the analysis and insight generation of customer complaints. The successful candidate will develop and implement a complaint analysis framework, identify trends and root causes, and provide actionable insights to drive process enhancements. This role involves collaborating with stakeholders, leading a team of complaint analysts, and participating in inter-departmental projects. Binance offers a competitive salary, company benefits, and flexible work arrangements. The ideal candidate has 5+ years of experience in complaint management, analysis, and quality assurance, with strong analytical and problem-solving skills.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
We are seeking an experienced and highly motivated individual to lead the analysis and insight generation of customer complaints.
The successful candidate will be responsible for developing and implementing a complaint analysis framework that entails identifying trends, root causes and providing meaningful insights to drive process enhancements and improvements.
Job Responsibilities:
- Collate, analyse, interpret and present complaint data systematically and comprehensively to identify key trends and patterns.
- Perform root cause investigations, analysis, as well as, recommendations for corrective and/or preventive action.
- Transform analysis outcomes into actionable insights by identifying opportunities to make systemic improvements through process enhancement and/or re-engineering.
- Collaborate with stakeholders from relevant Departments and Business Units to champion and gain buy-in to process enhancement initiatives/projects.
- Participate in inter-departmental cross-functional projects.
- Establish, develop and lead a team of complaint analysts.
- Knowledge and experience with blockchain industry will be strong advantage.
Job Requirements:
- Minimum 5 years’ prior experience and proven track record in the area of complaint management; analysis, quality assurance and customer experience.
- Experience in a regulated industry will be an added advantage.
- Strong analytical and problem-solving skills, with a demonstrated ability to identify, analyze, and resolve complex issues.
- Excellent communication both written and oral. Confidently articulates information in a concise manner and effectively facilitates discussions.
- Strong interpersonal skills to build relationships both within Customer Service and with cross-functional partners.
- Experience in process improvement methodologies such as Lean, Six Sigma, or similar is a plus.
- Ability to perform job function with minimal supervision and work independently, taking initiative to put forward recommendations, where appropriate.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
