We're seeking a self-driven critical thinker to join our Privacy Operations team. This role will support privacy-related inquiries, improve operational processes, and collaborate with cross-functional stakeholders. The ideal candidate has regulatory or Trust & Safety operations experience, strong critical thinking skills, and excellent written and verbal communication skills. They should be able to thrive in a fast-paced environment and adapt to changes quickly. With a competitive salary range of $81k-$166k per year, this is an exciting opportunity for a motivated individual to make a difference in the field of privacy operations.

We’re looking for a self-driven, critical thinker to join our Privacy Operations team. This role will be part of our growing Trust & Safety Enforcement Operations function and will work directly with Pinners to support privacy related inquiries and requests. In addition, you’ll leverage critical thinking and insights to improve our operational processes and policies while working closely within the Privacy Team and with cross-functional partners to support team goals and projects.

What you’ll do:

Identify efficiencies and opportunities to improve privacy operations and scaled process
Work closely with global cross-functional stakeholders to support team projects and goals
Support escalations and respond to privacy related inquiries and requests from users
Analyze and interpret data trends, make recommendations based on trends identified
Collaborate with cross-functional teams to balance privacy and business objectives

What we’re looking for:

Regulatory or Trust & Safety operations experience
Willingness to learn multiple sets of policies/processes and quickly adapt to changes
Strong critical thinking skills with the ability to identify workflow improvements
Experience working on cross-functional projects
Strong written and verbal communication skills
Ability to thrive in a fast paced, dynamic environment
Experience with Zendesk or internally built support or content moderation tooling is a plus
Bachelor’s degree in a relevant field, or equivalent experience

Relocation Statement:

This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement:

We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.

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