Remote Jobs

Figma logo

Content Specialist - Product Support

Figma

Location
United States of America
Posted
Salary Range
122k - 215k USD

Content strategist for Product Support team at Figma, creating internal knowledge base and communications.

brightwheel logo

Systems Administrator – Customer Support

brightwheel

Location
United States of America
Posted
Salary Range
50k - 50k USD

Join Brightwheel as a Systems Administrator and help optimize customer support ticketing systems with AI-powered tools.

Wikimedia Foundation logo

Movement Communications Specialist - Product & Tech

Wikimedia Foundation

Location
Anywhere in the world
Posted

Movement Communications Specialist for the Wikimedia Foundation, crafting communications strategies and building trust between the Foundation and community members.

COMPLY logo

Customer Support Representative - West Coast Hours

COMPLY

Location
United States of America
Posted
Salary Range
45k - 50k USD

Customer Support Representative at COMPLY: Provide exceptional customer support services, collaborate with teams, and advance your career in a high-growth startup.

Hightouch logo

Senior Product Designer (Craft Specialist)

Hightouch

Location
British Virgin Islands
Posted

Enhance Hightouch's product design by collaborating with engineers, setting standards for animations and interactions, ensuring accessibility, and working as a brand designer. Join an early-stage startup to impact the team, product, and culture.

Upwork logo

Senior Content Designer

Upwork

Location
United States of America
Posted

Design clear and intuitive content for Upwork's platform, collaborate with cross-functional teams, and enhance user experience through effective UX writing and IA improvements.

Grafana Labs logo

Support Engineer (Remote, Australia)

Grafana Labs

Location
Australia
Posted
Salary Range
110k - 132k aud

Support Engineer for Grafana Labs in Australia - Troubleshoot observability stack issues, collaborate with developers, and contribute to internal knowledge base.

UpGuard logo

Technical Support Analyst

UpGuard

Location
India
Posted

Provide technical support and analysis for UpGuard's customers, collaborate with teams to resolve issues, and enhance customer success through education and advocacy for product improvements.

Kontakt.io logo

Tech Support Team Manager

Kontakt.io

Location
Georgia
Posted

Tech Support Team Manager at Kontakt.io - lead expert-level support professionals, drive customer experience & improvement

Syndigo logo

Tier 1 Support Analyst

Syndigo

Location
United States of America
Posted
Salary Range
49k - 53k USD

Provide exceptional customer support as the first point of contact for clients, triage issues, and escalate when necessary while maintaining professionalism and collaboration within our team.

Creatio logo

Support Analyst (Tier 2)

Creatio

Location
Poland
Posted

Support Analyst (Tier 2) job in Warsaw, Poland - Remote/ Hybrid

Figma logo

Content Specialist - Product Support

Figma

Job Location

United States of America

Salary Range

122k - 215k USD / YEAR

Job Summary

This role owns content strategy and operations for Figma's Product Support team, enabling a great customer experience and building expertise. The position involves developing an internal knowledge base, creating communications, and collaborating with cross-functional partners. It requires strong written communication skills, prioritization, and project management abilities. Experience in support environments, content production, or knowledge management is preferred. Figma values growth and encourages applicants to apply even if their experience doesn't align perfectly with the job description.

This role owns the content strategy and operations for the Product Support team, which interacts with Figma’s customers every day. The role will help inform Specialists on how to handle questions around processes, products, and policies. It’s a critical role to enable Figma to provide a great customer experience and help build expertise on the team. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

  • Continue to build our knowledge management strategy, which centers around an internal knowledge base that scales with business needs and utilizes AI to boost Specialist performance

  • Strengthen the sharing, creation, and curation of knowledge within the global Product Support organization and with cross-functional partners

  • Develop and contribute to vital internal and external communications such as Product Support newsletters, knowledge base articles, FAQs, macros, and more

  • Collaborate with the broader Learning & Performance function and our cross-functional partners (i.e. Product, Product Education, Marketing) to ensure our knowledge base is up-to-date with the latest product and feature launches

  • Help to plan, prioritize, and launch knowledge and content programs that address our teams needs with onboarding, release launches, ongoing product knowledge, and skills building

  • Innovate in driving the retention of knowledge and the adoption of tools that help generate the right info for the right person at the right time

We'd love to hear from you if you have:

  • 3+ years of experience in Support environments with experience in producing content or working in or partnering with a knowledge management function

  • Ability to prioritize competing requests to deliver results

  • Ability to manage and prioritize complex projects while providing clarity and vision to key stakeholders

  • Possess strong written communication skills, with the ability to turn complex ideas into easily understood concepts

  • Experience writing about products or services for audiences

While not required, it’s an added plus if you also have: 

  • Experience managing content for a technical SaaS product

  • Experience in fast-paced support environments

  • Professional writing experience

  • Exposure to working on a global scale

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.