Remote Jobs

Figma logo

Content Specialist - Product Support

Figma

Location
United States of America
Posted
Salary Range
122k - 215k USD

Content strategist for Product Support team at Figma, creating internal knowledge base and communications.

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Content Manager

Lemlist

Location
France
Posted

Content Manager at Lempire: Create engaging educational content for sales teams, plan webinars & events, and leverage AI innovations.

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Content Editor

LearnLux

Location
United Kingdom
Posted

Part-time editor position supporting financial education content creation with a global mindset and localization expertise.

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Content Strategist

Alma

Location
United States of America
Posted
Salary Range
100k - 125k USD

Alma's Content Strategist translates technical healthcare content into accessible resources for providers and clients, ensuring effective communication and empowerment. Collaborate with cross-functional teams to enhance user experience through data-driven strategies.

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Product Advocate

Apollo.io

Location
Mexico
Posted

Provide world-class customer support for Apollo.io, assist users with product questions, and contribute to improving the product and user experience.

Kontakt.io logo

Customer Technical Support Engineer

Kontakt.io

Location
United States of America
Posted

Customer Technical Support Engineer at Kontakt.io: Deliver exceptional support experiences, leveraging technical expertise to ensure smooth implementation and continuous support for hospitals using their advanced care delivery operations platform.

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Customer Support Advocate, Spanish Speaking

Taskrabbit

Location
Poland
Posted

Customer Service Advocate at Taskrabbit: champion customer satisfaction, prioritize needs, and drive positive outcomes in a remote-first company with competitive compensation and benefits.

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Technical Support Engineer Sweden

Grafana Labs

Location
Sweden
Posted
Salary Range
510k - 637k sek

Remote Support Engineer job at Grafana Labs in Sweden, providing customer support for observability stack and collaborating with software developers.

Broadvoice logo

Technical Customer Support II

Broadvoice

Location
Colombia
Posted

Technical Support Representative 2 at Broadvoice in Colombia (Remote) - Provide technical support via phone, chat, and email to business customers.

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Cloud Support Engineer (USA Remote)

Gurobi Optimization

Location
United States of America
Posted

Cloud Support Engineer at Gurobi Optimization, providing technical support and showcasing product features through presentations.

Ueni Ltd logo

Customer Support Agent - Multichannel

Ueni Ltd

Location
Argentina
Posted

Provide top-notch customer support to small businesses using UENI's tools, ensuring their success through effective communication and problem-solving. Collaborate with a remote team to improve services and achieve business goals.

Automattic logo

Code Wrangler - Support Tooling

Automattic

Location
Brazil
Posted
Salary Range
70k - 170k USD

Join Automattic's Happiness Operations team as a Software Engineer and shape the future of their product ecosystem.

Figma logo

Content Specialist - Product Support

Figma

Job Location

United States of America

Salary Range

122k - 215k USD / YEAR

Job Summary

This role owns content strategy and operations for Figma's Product Support team, enabling a great customer experience and building expertise. The position involves developing an internal knowledge base, creating communications, and collaborating with cross-functional partners. It requires strong written communication skills, prioritization, and project management abilities. Experience in support environments, content production, or knowledge management is preferred. Figma values growth and encourages applicants to apply even if their experience doesn't align perfectly with the job description.

This role owns the content strategy and operations for the Product Support team, which interacts with Figma’s customers every day. The role will help inform Specialists on how to handle questions around processes, products, and policies. It’s a critical role to enable Figma to provide a great customer experience and help build expertise on the team. 

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

  • Continue to build our knowledge management strategy, which centers around an internal knowledge base that scales with business needs and utilizes AI to boost Specialist performance

  • Strengthen the sharing, creation, and curation of knowledge within the global Product Support organization and with cross-functional partners

  • Develop and contribute to vital internal and external communications such as Product Support newsletters, knowledge base articles, FAQs, macros, and more

  • Collaborate with the broader Learning & Performance function and our cross-functional partners (i.e. Product, Product Education, Marketing) to ensure our knowledge base is up-to-date with the latest product and feature launches

  • Help to plan, prioritize, and launch knowledge and content programs that address our teams needs with onboarding, release launches, ongoing product knowledge, and skills building

  • Innovate in driving the retention of knowledge and the adoption of tools that help generate the right info for the right person at the right time

We'd love to hear from you if you have:

  • 3+ years of experience in Support environments with experience in producing content or working in or partnering with a knowledge management function

  • Ability to prioritize competing requests to deliver results

  • Ability to manage and prioritize complex projects while providing clarity and vision to key stakeholders

  • Possess strong written communication skills, with the ability to turn complex ideas into easily understood concepts

  • Experience writing about products or services for audiences

While not required, it’s an added plus if you also have: 

  • Experience managing content for a technical SaaS product

  • Experience in fast-paced support environments

  • Professional writing experience

  • Exposure to working on a global scale

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.