Vonage
Design user experiences for Vonage's Virtual Agents, collaborate with clients on end-to-end projects, and contribute to the development of conversational AI solutions. Work with cross-functional teams to ensure intelligent and intuitive conversations while managing multiple stakeholders.
Contentsquare
Senior Customer Experience Marketing Manager at Contentsquare: drive customer engagement, advocacy, and loyalty through tailored events and campaigns.
Teikametrics
Optimize advertiser accounts on Amazon & Walmart with Teikametrics, collaborate with internal teams & drive customer success
Lead and manage Reddit's largest communities by developing strategies that empower moderators and strengthen community partnerships. Utilize program management skills and data analysis to drive impactful initiatives and build strong relationships with key stakeholders.
Zepz
Communications Specialist needed for fintech company with strong business acumen and writing skills
Binance
Content Editor job at Binance, responsible for publishing news and optimizing performance with SEO and product teams.
Vonage
Drive growth for Vonage's API/CPaaS solutions as a Mid-Market Account Executive by expanding customer relationships and cultivating new opportunities within high-growth digital and cloud software companies. Utilize value-based sales methodologies and collaborate with cross-functional teams to achieve sales targets.
PTP
Develop customer experience solutions using Vaadin and front-end technologies at PTP. Collaborate with a team to create impactful web applications while maintaining user interfaces.
The Motley Fool
Senior Front-End Developer at The Motley Fool: Develop high-performance web applications with Next.js, React, TypeScript, and GraphQL.
Restaurant365
Restaurant365 Product Manager Payroll: Drive payroll strategy, collaborate with internal partners & clients, ensure compliance & cost savings through streamlined processes.
Eventbrite, Inc.
Lead a cross-functional engineering team at Eventbrite, driving impactful features for creators. Focus on execution excellence, career growth, strategic alignment, and fostering a culture of innovation and psychological safety.
Check
Lead a team of engineers at Check to deliver robust payroll infrastructure, drive technical excellence, and shape system architecture.
Check
Manage team of engineers, build complex systems, and deliver impactful features at Check.
Typeform
Lead engineering teams at Typeform, driving high-performance culture & ensuring timely delivery of cloud-based products.
Formstack
Remote Engineering Manager for Forms team at Formstack
SQUIRE
Lead the development of SQUIRE's Commander web application, ensuring it evolves to meet customer needs while fostering a culture of innovation and accountability within your team.
SwissBorg
SwissBorg Engineering Manager: Drive delivery, people management, and culture in a fast-growing finance platform with flexible work options and continuous learning opportunities.
Apollo.io
Engineering Manager at Apollo: Lead team, drive culture, improve processes
Litify
Engineering Manager at Litify: Lead cloud-based product development, manage team, provide technical guidance & collaborate with cross-functional teams.
Orum
Remote Engineering Manager role at Orum, leading a team of engineers and shaping product vision with TypeScript/NodeJS/Linux stack expertise
Vonage
Vonage is seeking an AI Conversation Designer to create digital text and voice-based applications. The role involves designing user experiences for Virtual Agents, collaborating with clients to deploy projects, and working with cross-functional teams. Key responsibilities include creating IVAs using Vonage's no-code Studio, solving customer challenges, copywriting, content management, prototyping, and strategic guidance. Requirements include native English proficiency, excellent communication skills, ability to work under pressure, high interpersonal skills, adaptability to new systems, problem-solving abilities, teamwork, knowledge in human-machine interactions, experience in Virtual Agent creation, and Conversation Design expertise.
Vonage is looking for an AI Conversation Designer to develop digital text and voice-based applications for our clients across multiple channels and business domains.
At Vonage AI, we help businesses from around the world communicate more effectively with their customers, without compromising on the level of service. We are looking for a vibrant, out of the box thinker with great people skills to join our global team of Conversation Designers.
As a Conversation Designer at Vonage AI, you will be responsible for designing the user experience of our Virtual Agents, and work directly with our clients to deploy end-to-end projects. The Conversation Design team help our clients and partners get a better understanding of the conversational AI technology, identify potential use cases, design Virtual Agents, deploy the solution using the Vonage AI Studio and offer support throughout the project lifecycle.
You will solve real-life communication challenges by developing the next generation of Virtual Agents. You will be expected to deliver a creative and unique voice for every project, by having a deep understanding of both our clients’ messaging and their customers' needs. Your work will affect millions of interactions on a daily basis. The position offers a rare mix of client facing interactions alongside technical approach in one of the fastest growing technology fields.
Key responsibilities:
Create consumer-facing Intelligent Virtual Agents using the Vonage AI no-code Studio
Solve customer challenges using Voice/Text UI that enables the ability to deliver personalized and contextual information in real-time
Work with the customer applications team, product management, and solutions to ensure intelligent and intuitive conversations
Spearhead copywriting of new language, rewriting existing language (i. e. FAQ, SOPs), creative conception, and overall content library management
Develop mockups, flows, redlining and all other creative proto-typing related items
Work closely with engineering and technology partners to assess use cases – including the context, the topics, and the types of user questions
Create conversation scripts that represent the customer’s brand identity
Work on multiple projects simultaneously, feel comfortable dealing with multiple stakeholders, and be able to think strategically when reviewing design work and providing feedback and guidance
Requirements:
Native English speaker - If you speak additional languages let us know. This role will service international Vonage customers
Excellent written and verbal communication skills
Ability to work fast and meet deadlines
Very high interpersonal skills
Ability to learn new systems quickly and effectively
Ability to quickly analyze complex systems and solve problems
A true team player - willing to be part of a team of Conversation Designers who work remotely around the world
Knowledge in human-machine interactions - Advantage
Previously published at least one Virtual Agent - Big advantage
Experience in Conversation Design - Big advantage
