Vonage
Design user experiences for Vonage's Virtual Agents, collaborate with clients on end-to-end projects, and contribute to the development of conversational AI solutions. Work with cross-functional teams to ensure intelligent and intuitive conversations while managing multiple stakeholders.
Binance
Accountant/Accounting Manager at Binance: Manage financial processes, drive process improvements, and collaborate with internal stakeholders.
ActiveCampaign
Create impactful content for ActiveCampaign's customer lifecycle, collaborate across teams, and drive business growth through innovative marketing strategies.
Jane App
Remote Group Product Marketing Manager at Jane - Simplify healthcare practices with Jane's clinic management software
Adaptavist
Lead HR initiatives across North America, ensuring compliance with employment laws and delivering exceptional employee experiences through strategic and operational efforts. Provide expert advice on benefits programs and manage change management processes while leveraging data insights to drive business decisions.
Xero
Optimize conversions and drive growth for Xero's performance marketing channels by analyzing data and collaborating with cross-functional teams to enhance user journeys and improve engagement.
Binance
Join Binance's marketing team as a social media & community manager, creating engaging content and fostering a proactive online presence.
BVNK
Operational expert for payment infrastructure platform
Binance
Senior DevOps Engineer for monitoring solutions using Grafana, Prometheus & AWS
Vonage
Lead Agile transformations, manage delivery processes, and optimize team performance using Jira and other tools.
MariaDB plc
Senior Corporate Accounting Manager at MariaDB: Lead corporate accounting organization, implement NetSuite Multi-Book, drive system and process improvement, and develop centralized accounting policies.
Plaid
Lead Plaid's fraud solutions strategy, driving growth through market expansion and cross-functional collaboration.
MissionWired
Data services manager for MissionWired, managing data movement and processing for clients, developing custom SQL scripts and reporting.
Zepz
Lead quality assurance efforts to improve customer service, develop strategies, mentor teams, analyze data, and ensure compliance with company policies and industry standards.
Gitlab
Lead mid-market accounts at GitLab, manage client projects, contribute to sales strategies, and drive customer satisfaction while working remotely with comprehensive benefits.
ExtraHop
As a Software Automation Engineer at ExtraHop, you will enhance product quality by developing and maintaining automated tests, collaborating with cross-functional teams to ensure robust features, and leveraging your expertise in test frameworks and automation tools. Drive innovation in test automation for SaaS solutions while contributing to a culture of continuous improvement.
SADA India
Customer Value Manager at SADA India - drive engagement & expansion for GCP customers
Nutrafol
Data Engineer at Nutrafol: Develop impactful data features, collaborate with cross-functional teams, and drive business decisions.
Nutrafol
Transform business requirements into technical solutions, enhance database design, and support data-driven decisions at Nutrafol as a Data Engineer. Work with cross-functional teams to gather insights and ensure high-quality data for strategic initiatives.
Impossible Foods
Senior Brand Manager, International at Impossible Foods: Develop and commercialize international product portfolio, lead cross-functional teams, and partner with external partners.
Vonage
Vonage is seeking an AI Conversation Designer to create digital text and voice-based applications. The role involves designing user experiences for Virtual Agents, collaborating with clients to deploy projects, and working with cross-functional teams. Key responsibilities include creating IVAs using Vonage's no-code Studio, solving customer challenges, copywriting, content management, prototyping, and strategic guidance. Requirements include native English proficiency, excellent communication skills, ability to work under pressure, high interpersonal skills, adaptability to new systems, problem-solving abilities, teamwork, knowledge in human-machine interactions, experience in Virtual Agent creation, and Conversation Design expertise.
Vonage is looking for an AI Conversation Designer to develop digital text and voice-based applications for our clients across multiple channels and business domains.
At Vonage AI, we help businesses from around the world communicate more effectively with their customers, without compromising on the level of service. We are looking for a vibrant, out of the box thinker with great people skills to join our global team of Conversation Designers.
As a Conversation Designer at Vonage AI, you will be responsible for designing the user experience of our Virtual Agents, and work directly with our clients to deploy end-to-end projects. The Conversation Design team help our clients and partners get a better understanding of the conversational AI technology, identify potential use cases, design Virtual Agents, deploy the solution using the Vonage AI Studio and offer support throughout the project lifecycle.
You will solve real-life communication challenges by developing the next generation of Virtual Agents. You will be expected to deliver a creative and unique voice for every project, by having a deep understanding of both our clients’ messaging and their customers' needs. Your work will affect millions of interactions on a daily basis. The position offers a rare mix of client facing interactions alongside technical approach in one of the fastest growing technology fields.
Key responsibilities:
Create consumer-facing Intelligent Virtual Agents using the Vonage AI no-code Studio
Solve customer challenges using Voice/Text UI that enables the ability to deliver personalized and contextual information in real-time
Work with the customer applications team, product management, and solutions to ensure intelligent and intuitive conversations
Spearhead copywriting of new language, rewriting existing language (i. e. FAQ, SOPs), creative conception, and overall content library management
Develop mockups, flows, redlining and all other creative proto-typing related items
Work closely with engineering and technology partners to assess use cases – including the context, the topics, and the types of user questions
Create conversation scripts that represent the customer’s brand identity
Work on multiple projects simultaneously, feel comfortable dealing with multiple stakeholders, and be able to think strategically when reviewing design work and providing feedback and guidance
Requirements:
Native English speaker - If you speak additional languages let us know. This role will service international Vonage customers
Excellent written and verbal communication skills
Ability to work fast and meet deadlines
Very high interpersonal skills
Ability to learn new systems quickly and effectively
Ability to quickly analyze complex systems and solve problems
A true team player - willing to be part of a team of Conversation Designers who work remotely around the world
Knowledge in human-machine interactions - Advantage
Previously published at least one Virtual Agent - Big advantage
Experience in Conversation Design - Big advantage
