Remote Jobs

InDebted logo

Customer Account Manager (Collections)

InDebted

Location
Philippines
Posted

Customer Account Manager (Collections) role at InDebted, utilizing verbal & written communication skills to engage customers empathetically & negotiate optimal repayment solutions.

Cover Genius logo

Customer Support Agent - Italian, French, German

Cover Genius

Location
Uruguay
Posted

Provide excellent customer service for Cover Genius' insurance products, handle inquiries via phone and email, collaborate with teams, document interactions, identify process improvements, maintain quality standards, and ensure compliance with guidelines. Join a company that values diversity and offers flexible work environments and social initiatives.

Cover Genius logo

Customer Support Agent - Italian, French, German

Cover Genius

Location
United Kingdom
Posted

Provide excellent customer service for Cover Genius' insurance products, handle inquiries via phone and email, collaborate with internal teams to ensure seamless experiences, and maintain accurate documentation while adhering to compliance guidelines.

Teikametrics logo

Ad Ops Account Specialist

Teikametrics

Location
India
Posted

Optimize advertiser accounts on Amazon & Walmart platforms for top-notch support & meeting advertising goals

StackAdapt logo

Account Director, NYC

StackAdapt

Location
United States of America
Posted

Account Director at StackAdapt: grow existing business, close new revenue deals, manage client relations & present campaign strategies.

Kraken logo

Sr. Product Manager - Vault2

Kraken

Location
Canada
Posted

Product Manager for crypto custody and wallet management at Kraken, with 7+ years of experience in product management and cross-functional collaboration.

3M logo

Sales Account Executive

3M

Location
United Kingdom
Posted

Sales Account Executive - Northern UK: Collaborate with innovative people, generate sales, deliver defined quotas, and engage with key functions.

Planet logo

Account Executive, Poland

Planet

Location
Poland
Posted

Remote Account Executive position in Poland for growing government sales pipeline and book of business

MariaDB plc logo

OEM Account Executive

MariaDB plc

Location
United States of America
Posted
Salary Range
120k - 180k USD

OEM Account Executive at MariaDB: Develop sales plans, build relationships, and integrate MariaDB into OEM solutions/products.

hims & hers logo

Sr. Systems Manager - NetSuite Administrator

hims & hers

Location
United States of America
Posted
Salary Range
165k - 195k USD

NetSuite Administrator & System Manager for Hims & Hers, configuring modules, managing integrations, and ensuring SOX compliance.

COMPLY logo

Account Executive - SMB

COMPLY

Location
United States of America
Posted
Salary Range
50k - 55k USD

Account Executive at COMPLY: drive revenue growth with industry-leading compliance software solutions

Cobalt logo

Account Executive - SMB

Cobalt

Location
United States of America
Posted
Salary Range
55k - 75k USD

Join Cobalt as an Account Executive to sell Offensive Security solutions to SMBs, leveraging your cybersecurity expertise and sales skills. Enjoy a competitive salary, equity, and comprehensive benefits in a fast-growing industry.

JumpCloud logo

Account Executive, SMB

JumpCloud

Location
India
Posted

Join JumpCloud as a sales representative focusing on new logo acquisition in West India. Use tools like Salesforce and Sales Navigator to lead the full sales cycle and collaborate with pre-sales teams to convert leads into closed opportunities. Gain experience in selling SaaS solutions to SMBs and midmarket firms.

Figma logo

Account Executive - SMB

Figma

Location
United States of America
Posted
Salary Range
76k - 76k USD

Generate new business as an Account Executive, SMB at Figma by managing a pipeline of SMB accounts through inbound and outbound activities, meeting sales targets, and driving deals forward with cross-functional partners.

Apollo.io logo

Account Executive, SMB

Apollo.io

Location
Mexico
Posted

Drive revenue growth for small businesses as an Account Executive at Apollo.io, leveraging consultative guidance and product expertise.

Gitlab logo

Major Account Executive

Gitlab

Location
France
Posted

Lead sales efforts in Paris for GitLab, focusing on securing new partnerships and revenue growth through effective account management and consultative selling approaches.

Binance logo

Post Listing Research and Account Manager

Binance

Location
Brunei Darussalam
Posted

Post Listing Research and Account Manager: Analyze risks, optimize processes, and evaluate project requests for Binance.

Tanium logo

Corporate Account Executive

Tanium

Location
United Kingdom
Posted

Join Tanium's Corporate Sales team as a full cycle sales executive, driving growth and development in a fast-paced environment with flexible remote work options.

InDebted logo

Customer Account Manager (Collections)

InDebted

Job Location

Philippines

Job Summary

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt, using machine learning and AI to personalise the collections journey and champion positive customer experiences. As a Customer Account Manager (Collections), you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. You will utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers' needs. With a minimum of 2 years experience in Australian collections and voice-based customer service, you will work effectively in a remote setting, ensuring a dedicated and professional workspace conducive to productivity. You will also contribute to our culture of continuous improvement and uphold our high standards of customer-centric resolutions. InDebted offers flexible working arrangements, including adaptive working, flexible schedules, flexible paid leave, remote work set-up, and a work from anywhere scheme. We are an Equal Opportunity Employer seeking talented individuals who share our values and passion for delivering exceptional customer experiences.

About InDebted

InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.

Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.

Role Overview
Join us as a Customer Account Manager where you will play a pivotal role in transforming the way we handle debt recovery and customer experiences with debt. Utilise your exceptional verbal and written communication skills to engage customers empathetically and negotiate optimal repayment solutions that respect their circumstances and meet our customers needs.

Duties and Responsibilities:

    • Utilise excellent verbal and written communication skills to engage with customers who have outstanding debts, with the purpose of negotiating sustainable repayment plans and settlement agreements. 
    • Provide an excellent customer service experience to all customers whilst attempting to assist them with the resolution of their debt.
    • Analyse and acknowledge all customer concerns, clarify issues, determine the cause of the problems, recommend and explain the best solution for customers, assist customers to understand their options in line with client requirements and, if necessary, follow up to ensure resolution.
    • Recommend potential process or technology improvements to internal InDebted teams based on daily interactions with customers.
    • Meet and exceed both client and company scorecard targets.
    • Comply with applicable laws, regulations, policies, and procedures.

Experience and Skills: Must Have:

    • A minimum of 2 years experience in Australian collections and voice based customer service role.
    • Demonstrate experience in role rate management.
    • Demonstrate the capability to work effectively in a remote setting and ensure a dedicated and professional workspace conducive to productivity.
    • This role will interact with customers primarily through outbound and inbound voice channels, so strong verbal skills and call control are required. 
    • Excellent organisational and multitasking abilities.
    • Diligent and results driven.
    • Strong communication skills, proficient in both verbal and written formats.
    • Detail-oriented with a commitment to accuracy.
    • Ability to work effectively both independently and as part of a team.
    • Proficient in data and process management.
    • Self-motivated and resourceful - You should possess critical thinking and problem solving skills to provide the highest level of service to customers.
    • Highly dependable and flexible.
    • A high level of proficiency with utilising web-based tools to interact with customers and document steps taken.
    • Strong negotiation skills.
    • Experience working in a fast-paced environment.
    • Familiarity with debt collection regulations in the Australia.
    • Ability to work in accordance with Australian time zone between the hours of 8:30 am-5pm 

What Does Success Look Like? After 12 months, you will have:

    • Mastered client expectations and knowledge of client requirements. We work with some of the largest financial services clients in Australia.
    • Consistently exceeded KPIs and recovery targets, and earned fantastic incentives for doing so!
    • Demonstrated flexibility and expertise across different customer scenarios and assisted many customers to optimal resolutions
    • You will have contributed to our culture of continuous improvement and upheld our high standards of customer-centric resolutions.
Our benefits

Adaptive working - We’re a remote first team, with office hubs in Australia, the United Kingdom and the United States - with hybrid options determined at team level to foster collaboration and flexibility
Flexible schedules - As a global team working across timezones, we offer flexible working schedules to ensure you’re able to balance work and life
Flexible paid leave - Our trust-based leave model isn’t capped by standard entitlements. This means you can choose how much leave you take and when you take it, while balancing business needs
Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity
Work from anywhere scheme - Work from anywhere on a short-term basis (overseas or otherwise away from your usual place of work) for a maximum period of 4 months, so long as there is a reasonable overlap (4-hours) with your team and/or leader in your home country
Gender neutral parental leave - Our global offering for all new parents includes 16 weeks paid leave

Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.