Customer Care Specialist

What is Finary?

At Finary, we are on a mission to create the money management experience we’ve always dreamt of. We are building a platform that empowers a new generation of investors to achieve their goals. If you’re looking for an ambitious team that’s revolutionizing an old-fashioned industry, get in touch!

Mounir & Julien launched Finary in 2021. Since then, we have made great strides by reaching 250.000 users worldwide on App & Web (rated 4.8/5 stars). We genuinely care about user experience, performance, privacy and ease of use. We ship cutting-edge product with touches of delight. We are a diverse team of 40 individuals, all builders at heart. We love picking up new challenges and care deeply about the quality of our work. Read more about our values here.

Why now?

A new generation of investors is emerging: ambitious, involved workforce. Money is no longer taboo and the pension system is under tremendous pressure. At Finary, we see a world where investing empowers everybody to live the life they’ve always dreamt off. Finary exists to revolutionize the personal money management experience.

To fuel this mission, we raised 15M€ and are backed by leading investors like Y Combinator and Speedinvest. We are also backed by world-class founders like Steve Anavi & Alexandre Prot (Qonto founders), Matthieu Rouif (Photoroom) or Eric Demuth (CEO Bitpanda). We also smashed the European crowdfunding speed record by raising 2.2M€ from our community in less than 20 minutes.

There’s never been a more exciting time to join Finary!

What we offer

At Finary, the team is composed exclusively of A-players who have grit and want to be challenged and achieve more. We're relentlessly pushing forward to deliver the best products possible. You'll join a thrilling and motivating environment where you'll learn a lot and have a lot of freedom and responsibilities to express your talent.

Our HQ is located in the heart of Paris, but we set up Finary as a hybrid remote company from the start. Our talented team is currently distributed across various European countries.

At Finary, you’ll enjoy:

• Working with brilliant people in a super motivating and fast-moving environment

• Having the opportunity to have a real impact in a sector that touches everyone's life: personal finance.

• Being empowered and trusted to bring and become the best version of yourself.

• Gathering at the office or in nice places every 6 weeks

• Tier-1 salary/equity packages

What we care nothing about:

• Fancy degrees

• Free laundry, lattes, or other fancy perks

• Meal vouchers

To sum it up, we are looking for builders who want to do hard (but highly rewarding) projects, have grit, and are at ease in highly evolving (and unstable) environments, doing whatever it takes to forge our vision into existence.

You'll join a winning team, learn insanely, earn life-changing money, and work with other A+ players.

Customer Care at Finary

At Finary, we live and breathe customer experience. Our mantra: shipping world-class product. We build delightful experiences that significantly improve the financial well-being of our users while moving at high speed.

We believe that great products require a great customer experience. Investing is complex, and our Customer Care team plays a pivotal role in the Finary journey. We want to provide legendary service to our users. We're talking about the kind of legendary service that earns awards, news coverage, goes viral and most importantly makes people happy.

What you'll do

Your manager will be Pierre-Luc.

You will:

• Be the first point of contact for our customers and ensure excellent customer experience during our rapid growth. This will take place via email, chat, calls, and on our forum.

• Enhance our help center and our internal knowledge base.

• Work with Product on an ongoing basis to improve Finary.

• Improve processes to support our growth while keeping a high-quality service.

You’d be a great fit if you

• are native in French with impeccable grammar & fluent in English.

• have 3+ years in a customer support or customer care role in a fast-paced environment.

• are a team player, are humble, open to challenges, and like to help others grow.

• like to take initiative and find creative solutions to challenges.

• have an empathetic and serene state of mind. You are attentive to understanding our customer's issues or concerns.

• have good financial knowledge and are an investor yourself.

• are based in Paris or elsewhere in France (remote).

Bonus points if you

• are comfortable with Intercom and Linear

• have experience in Fintech/SaaS companies

• have a basic understanding of API integrations

• are fluent in additional languages, which may help as we expand in new countries

Preferred Time Zones: GMT-2, GMT+3

Our hiring process

• Intro call

• Home assignment, reviewed with the team

• Team fit - Meet 4 members of the team

• Meet our cofounders

• Reference Check & Offer

How to apply?

Tell us why you want to join Finary and why you generally care about the problem we're solving. Make your first impression count.

Share with us what excites you and how you envision your role at Finary.