Customer Education Operation Associate
DevRev
- Location
- India
- Posted
Customer Education Operation Associate at DevRev: Design & execute customer education programs, provide training & deliver certification/reward programs for SaaS customers.
Remote Jobs
Legal Operations Associate
Podium
- Location
- Guatemala
- Posted
Legal Operations Associate at Podium: Support operational efficiency, process optimization, and system administration for the Legal team.
Revenue Operations Associate
Mercury
- Location
- Canada
- Posted
- Salary Range
- 118k - 148k USD
As the Revenue Operations Manager at Mercury, you will optimize revenue operations by managing CRM platforms, analyzing sales metrics, and driving process improvements across cross-functional teams. This role is crucial for supporting Mercury's growth in the finance stack for startups.
Revenue Operations Associate
OfferFit
- Location
- Brazil
- Posted
Revenue Operations Associate at OfferFit: drive scalable processes, support revenue growth, and optimize GTM operations in a fast-paced, supportive environment.
Associate - Business Operations
Wealthsimple
- Location
- Canada
- Posted
Join Wealthsimple's Business Operations team and contribute to simplifying complexity in the financial industry.
Growth Marketing Associate
AllTrails
- Location
- United States of America
- Posted
- Salary Range
- 80k - 110k USD
Join AllTrails' marketing team to drive user acquisition through paid social channels and empower people to explore the outdoors.
Resident Growth Associate
Belong
- Location
- Argentina
- Posted
Resident Growth Associate at Belong: Manage inquiries, coordinate tours, and provide exceptional customer experience.
Business Development Associate
Celerion
- Location
- United Kingdom
- Posted
Remote Business Development Associate (Inside Sales) role at Celerion, driving growth in Bioanalytical business with base salary + commission structure.
Associate Technical Analyst
TrustArc
- Location
- Philippines
- Posted
Associate Technical Analyst at TrustArc - CCM & Third Party Discovery scanning support
Customer References Coordinator - India
JumpCloud
- Location
- India
- Posted
Join JumpCloud's Corporate Communications team as a Customer References Coordinator and create compelling customer success stories
Technical Customer Success Specialist
Relay Commerce
- Location
- Brazil
- Posted
Technical Customer Success Specialist at Relay Commerce - troubleshoot technical issues, debug errors, and provide expert support to customers in e-commerce and B2B SaaS.
Senior Customer Success Systems Engineer
Vercel
- Location
- Germany
- Posted
Design and maintain tooling for the Customer Success Engineering team at Vercel. Collaborate with peers, integrate new technologies, and ensure data integrity while supporting customer success through engineering solutions.
Customer Marketing Manager (Remote, US)
Grafana Labs
- Location
- United States of America
- Posted
- Salary Range
- 123k - 148k usd
Customer Marketing Manager (AMER) at Grafana Labs: Develop customer advocacy efforts in the Americas region, collaborate with local teams, and create engaging content.
Customer Success Manager, Mid-Market
Apollo.io
- Location
- United States of America
- Posted
High Touch Customer Success Manager: drive incremental product adoption, identify risk, and engage with customers to achieve adoption, NRR, and activity targets.
Mid-Market Customer Success Manager
Newsela
- Location
- United States of America
- Posted
- Salary Range
- 75k - 100k USD
Manage mid-market accounts in EdTech, drive customer success through strategic planning and support, collaborate with teams for professional development, and contribute to the growth of Newsela's educational platform.
Senior Customer Value Manager (m/f/d)
Buynomics
- Location
- Croatia
- Posted
Senior Customer Value Manager at Buynomics: lead partnerships, champion product adoption, and drive data-driven decision-making through Virtual Customer technology.
Technical Customer Success Manager
Rackspace
- Location
- Mexico
- Posted
Technical Customer Success Manager - Remote
Customer Support Advocate - Portuguese Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: Prioritize customer satisfaction, recognize unique needs, and deliver exceptional service in Portuguese speaking role.
Customer Success Manager at Slate
Slate
- Location
- British Virgin Islands
- Posted
- Salary Range
- 60k - 90k USD
Join Slate as a Customer Success Manager to help social media teams create content effectively. Drive customer success by onboarding, training, and supporting customers while collaborating with account managers for growth and renewal opportunities.
Vice President of Customer Success
ActiveCampaign
- Location
- United States of America
- Posted
Vice President of Customer Success at ActiveCampaign: lead high-performance team, develop strategies for customer satisfaction & growth
Customer Education Operation Associate
DevRev
Job Location
Job Summary
DevRev is a SaaS company that provides a purpose-built CRM platform for support, product, and growth teams. As a Customer Education Operation Associate, you will design and execute customer education programs, provide training, and deliver certification/reward programs to ensure customers get the maximum value from DevRev. You will collaborate with cross-functional teams, gather requirements, and customize programs based on individual customer needs. With a strong focus on customer satisfaction and business growth, this role requires exceptional communication, presentation, and interpersonal skills, as well as the ability to prioritize tasks in a fast-paced environment. DevRev is committed to its culture of hunger, humility, honesty, and heart, and offers flexible remote work options, travel stipends, and equity in a fast-growing company.
DevRev
DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.
Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.
Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.
Job Description:
As a customer education specialist, you will be a part of the customer success and support organization. You will play a pivotal role in ensuring our customers have a seamless and successful user experience by designing and executing customer education and enablement programs, providing comprehensive training, and delivering certification/reward programs. Your goal is to drive scaled enablement for customers to ensure they can get the maximum value from DevRev and drive long-term customer satisfaction and loyalty.
Key Responsibilities:
- Customer Onboarding:
- Develop and implement structured customer enablement programs for new customers, ensuring a smooth transition into using DevRev.
- Collaborate with cross-functional teams to gather requirements and customize the programs based on individual customer needs.
- Training and Education:
- Design and deliver training programs, webinars, and workshops to educate customers about our products' features, best practices, and industry-specific use cases.
- Create training materials, documentation, and video tutorials to facilitate self-service learning for customers.
- Customer Engagement and Advocacy:
- Foster strong relationships with customers, proactively engaging with them to understand their evolving needs and challenges.
- Identify opportunities for upselling or cross-selling additional products/services based on customer requirements and usage patterns.
- Encourage satisfied customers to become advocates, contributing to case studies, testimonials, and referrals.
Metrics and Reporting:
- Define and track key performance indicators (KPIs) related to customer enablement and satisfaction, passion for scaling and ROI.
- Conduct analysis and provide insights into customer engagement, training effectiveness, and support efficiency.
Qualifications:
- Bachelor's degree in Business, Marketing, Computer Science, or a related field.
- Strong understanding of SaaS products, technology, and industry trends.
- Overall 3-5years of experience
- Exceptional communication, presentation, and interpersonal skills.
- Ability to collaborate effectively with cross-functional teams and prioritize tasks in a fast-paced environment.
- Results-oriented mindset with a focus on customer satisfaction and business growth.
Note: This role would also require travel (domestic and international) and we welcome candidates who are open to travel.
Culture
The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.
That is DevRev!
