Remote Jobs

DevRev logo

Customer Education Operation Associate

DevRev

Location
India
Posted

Customer Education Operation Associate at DevRev: Design & execute customer education programs, provide training & deliver certification/reward programs for SaaS customers.

Taskrabbit logo

Customer Support Advocate

Taskrabbit

Location
United States of America
Posted

Customer Service Advocate at Taskrabbit - Remote-First Company

Nutrafol logo

Sr. Associate - Inventory Accounting

Nutrafol

Location
United States of America
Posted
Salary Range
85k - 95k USD

Join Nutrafol as Sr. Associate, Inventory Accounting (3PL Reporting) to handle inventory and revenue accounting, reconcile transactions, and support high-growth operations with strong analytical skills.

SQUIRE logo

Director, Customer Support

SQUIRE

Location
United States of America
Posted
Salary Range
135k - 145k USD

Lead a high-performing customer support team delivering exceptional 24/7 service to the global customer base, with up to 25% travel

Finom logo

Customer Care Specialist - Dutch Speaker

Finom

Location
Poland
Posted

Customer Care Specialist at Finom: provide front-line support, set records for Europe's quickest customer service, and participate in various projects.

DevRev logo

Customer Success

DevRev

Location
India
Posted

Customer Success at DevRev: Engage customers, onboard them, and enable integration with existing tools to drive growth and success.

SQUIRE logo

Manager - Customer Support

SQUIRE

Location
United States of America
Posted

Manage customer support team at SQUIRE, leading operations, coaching staff, and driving continuous improvement.

InDebted logo

Customer Account Manager (Collections)

InDebted

Location
Philippines
Posted

Customer Account Manager (Collections) role at InDebted, utilizing verbal & written communication skills to engage customers empathetically & negotiate optimal repayment solutions.

Clipboard Health logo

Customer Operations Leader

Clipboard Health

Location
United States of America
Posted
Salary Range
40k - 120k USD

Lead high-performing customer support team, coach agents for excellence, and deliver outstanding customer experiences in a remote role.

Onepilot logo

Customer care agent

Onepilot

Posted

Provide remote customer support using Onepilot technology, solve client issues efficiently, and earn based on your performance.

Kueski logo

Customer Service Partner

Kueski

Location
Mexico
Posted

Customer Service Partner en Kueski, donde se enfoca en atención al cliente telefónico y habilidades en comunicación asertiva

Deel logo

Customer Onboarding Manager

Deel

Location
Brunei Darussalam
Posted

Join Deel as a Client Onboarding Specialist and work on impactful projects, collaborate with talented colleagues, and contribute to groundbreaking solutions that make the world programmable.

Deel logo

Customer Onboarding Manager

Deel

Location
Brunei Darussalam
Posted

Join Deel's global team and help build a platform that connects companies with top talent worldwide. Enjoy flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company.

Postscript logo

Customer Onboarding Manager

Postscript

Location
British Virgin Islands
Posted
Salary Range
87k - 99k USD

Customer Onboarding Manager at Postscript: guide customers through SMS setup, communicate best practices, and troubleshoot issues in a high-growth startup with flexible remote work options.

Nutrafol logo

Sr. Associate, Data Engineer

Nutrafol

Location
United States of America
Posted
Salary Range
95k - 110k USD

Data Engineer at Nutrafol, leveraging expertise to drive business decisions through data-driven insights.

Nutrafol logo

Sr. Associate - Marketing Analytics & Insights

Nutrafol

Location
United States of America
Posted

Marketing Analytics & Insights role supporting digital advertising initiatives, analyzing complex datasets, and deriving actionable insights.

Binance logo

Customer Support Specialist - Italian

Binance

Location
Italy
Posted

Customer Support Specialist at Binance, handling live chat & emails, providing solutions & managing complaints in a fast-paced blockchain ecosystem.

brightwheel logo

Systems Administrator – Customer Support

brightwheel

Location
United States of America
Posted
Salary Range
50k - 50k USD

Join Brightwheel as a Systems Administrator and help optimize customer support ticketing systems with AI-powered tools.

Workiva logo

Customer Success Specialist

Workiva

Location
United States of America
Posted

Customer Success Specialist role with flexible remote work options, comprehensive benefits package, and competitive salary range ($45k-$73k/year).

DevRev logo

Customer Education Operation Associate

DevRev

Job Location

Job Summary

DevRev is a SaaS company that provides a purpose-built CRM platform for support, product, and growth teams. As a Customer Education Operation Associate, you will design and execute customer education programs, provide training, and deliver certification/reward programs to ensure customers get the maximum value from DevRev. You will collaborate with cross-functional teams, gather requirements, and customize programs based on individual customer needs. With a strong focus on customer satisfaction and business growth, this role requires exceptional communication, presentation, and interpersonal skills, as well as the ability to prioritize tasks in a fast-paced environment. DevRev is committed to its culture of hunger, humility, honesty, and heart, and offers flexible remote work options, travel stipends, and equity in a fast-growing company.

DevRev

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Job Description:

As a customer education specialist, you will be a part of the customer success and support organization. You will play a pivotal role in ensuring our customers have a seamless and successful user experience by designing and executing customer education and enablement programs, providing comprehensive training, and delivering certification/reward programs. Your goal is to drive scaled enablement for customers to ensure they can get the maximum value from DevRev and drive long-term customer satisfaction and loyalty.

Key Responsibilities:

  • Customer Onboarding:
    • Develop and implement structured customer enablement programs for new customers, ensuring a smooth transition into using DevRev.
    • Collaborate with cross-functional teams to gather requirements and customize the programs based on individual customer needs.

 

  • Training and Education:
    • Design and deliver training programs, webinars, and workshops to educate customers about our products' features, best practices, and industry-specific use cases.
    • Create training materials, documentation, and video tutorials to facilitate self-service learning for customers.

 

  • Customer Engagement and Advocacy:
    • Foster strong relationships with customers, proactively engaging with them to understand their evolving needs and challenges.
    • Identify opportunities for upselling or cross-selling additional products/services based on customer requirements and usage patterns.
    • Encourage satisfied customers to become advocates, contributing to case studies, testimonials, and referrals.

Metrics and Reporting:

  • Define and track key performance indicators (KPIs) related to customer enablement and satisfaction, passion for scaling and ROI.
  • Conduct analysis and provide insights into customer engagement, training effectiveness, and support efficiency.

Qualifications:

  • Bachelor's degree in Business, Marketing, Computer Science, or a related field.
  • Strong understanding of SaaS products, technology, and industry trends.
  • Overall 3-5years of experience
  • Exceptional communication, presentation, and interpersonal skills.
  • Ability to collaborate effectively with cross-functional teams and prioritize tasks in a fast-paced environment.
  • Results-oriented mindset with a focus on customer satisfaction and business growth.

Note: This role would also require travel (domestic and international) and we welcome candidates who are open to travel.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!