Customer Education Operation Associate
DevRev
- Location
- India
- Posted
Customer Education Operation Associate at DevRev: Design & execute customer education programs, provide training & deliver certification/reward programs for SaaS customers.
Remote Jobs
Customer Service Representative (German)
Binance
- Location
- Croatia
- Posted
Customer Support Representative needed for Binance's global blockchain ecosystem, handling live chat & phone calls, managing complaints & providing accurate info.
Events Associate
Nava
- Location
- United States of America
- Posted
Events Associate at Nava: Assist with internal, external, and virtual events, support speaker needs, track budgeted expenses, and communicate regularly with internal teams. Competitive benefits and flexible work arrangements offered.
Talent Acquisition Specialist, Customer Operations
Clipboard Health
- Location
- Canada
- Posted
Talent Acquisition Specialist at Clipboard Health: Manage recruitment process, source candidates, screen & lead hires, report on metrics
Talent Acquisition Specialist, Customer Operations
Clipboard Health
- Location
- Croatia
- Posted
Talent Acquisition Specialist for fast-growing company Clipboard Health, managing recruitment processes and collaborating with hiring managers.
Talent Acquisition Specialist - Customer Operations
Clipboard Health
- Location
- United Kingdom
- Posted
Recruiters wanted for Customer Operations roles at Clipboard Health, managing global hiring processes and collaborating with teams.
Senior Customer Marketing Manager
Emburse
- Location
- United States of America
- Posted
- Salary Range
- 100k - 110k USD
Customer Marketing Manager job: Develop digital marketing campaigns for Emburse customers, drive engagement & conversions, and collaborate with sales & customer success teams.
Finance Associate
G-P
- Location
- Ireland
- Posted
Join us as a Financial Accountant to handle financial close processes, reconciliations, audits, and compliance with US GAAP. Work with departments on billing accuracy and collaborate with remote teams globally.
Customer Service Specialist- Shanghai
iHerb
- Location
- China
- Posted
Customer Service Specialist - Shanghai China
Operations Associate
Nutrafol
- Location
- United States of America
- Posted
- Salary Range
- 60k - 65k USD
Operations Associate at Nutrafol: Manage eCommerce fulfillment, shipping, and customer service processes.
Associate Recruiter
brightwheel
- Location
- United States of America
- Posted
Join Brightwheel's Talent team as a Recruiter and drive hiring strategies for high-volume sales/customer success roles.
Billing Associate
Curai
- Location
- United States of America
- Posted
- Salary Range
- 50k - 70k USD
Join Curai Health as a Biller/Coder and contribute to their mission of making high-quality healthcare accessible to all.
Billing Associate
Curai
- Location
- United States of America
- Posted
- Salary Range
- 25k - 35k USD
Biller/Coder for telehealth primary care service with experience in medical coding and billing, seeking a mission-driven team player with strong attention to detail and excellent communication skills.
Renewals Associate
Bluesight
- Location
- United States of America
- Posted
Remote Renewals Associate role at Bluesight, driving customer retention and growth through account management and renewal processes.
Customer Support Advocate, Italian Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: champion customer satisfaction, solve complex issues, and thrive in a remote-first company with flexible work arrangements.
Customer Support Advocate - English Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: champion customer satisfaction, understand customer needs, and deliver exceptional service in a remote-first work environment.
Lead Customer Success Engineer
Rackspace
- Location
- India
- Posted
- Salary Range
- 150k - 250k USD
Lead technical support for large and complex customer solutions, manage customer relationships, lead teams in delivering projects, ensure high Net Promoter Scores, and maintain world-class service through proactive architecture reviews and consultancy work at Rackspace Technology.
Customer Support Advocate - German Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: Prioritize customer satisfaction, solve complex issues, and drive positive customer experiences in a remote-first company with flexible work options.
Customer Success Manager AMERICAS
Remofirst
- Location
- Mexico
- Posted
Customer Success Manager at RemoFirst: Onboard customers, manage accounts, and provide support for global employment journey.
Customer Marketing, Manager -EMEA
Coursera
- Location
- United Kingdom
- Posted
Customer Marketing Manager for EMEA region with experience in demand generation, customer advocacy, and data-driven decision-making.
Customer Education Operation Associate
DevRev
Job Location
Job Summary
DevRev is a SaaS company that provides a purpose-built CRM platform for support, product, and growth teams. As a Customer Education Operation Associate, you will design and execute customer education programs, provide training, and deliver certification/reward programs to ensure customers get the maximum value from DevRev. You will collaborate with cross-functional teams, gather requirements, and customize programs based on individual customer needs. With a strong focus on customer satisfaction and business growth, this role requires exceptional communication, presentation, and interpersonal skills, as well as the ability to prioritize tasks in a fast-paced environment. DevRev is committed to its culture of hunger, humility, honesty, and heart, and offers flexible remote work options, travel stipends, and equity in a fast-growing company.
DevRev
DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.
Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.
Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.
Job Description:
As a customer education specialist, you will be a part of the customer success and support organization. You will play a pivotal role in ensuring our customers have a seamless and successful user experience by designing and executing customer education and enablement programs, providing comprehensive training, and delivering certification/reward programs. Your goal is to drive scaled enablement for customers to ensure they can get the maximum value from DevRev and drive long-term customer satisfaction and loyalty.
Key Responsibilities:
- Customer Onboarding:
- Develop and implement structured customer enablement programs for new customers, ensuring a smooth transition into using DevRev.
- Collaborate with cross-functional teams to gather requirements and customize the programs based on individual customer needs.
- Training and Education:
- Design and deliver training programs, webinars, and workshops to educate customers about our products' features, best practices, and industry-specific use cases.
- Create training materials, documentation, and video tutorials to facilitate self-service learning for customers.
- Customer Engagement and Advocacy:
- Foster strong relationships with customers, proactively engaging with them to understand their evolving needs and challenges.
- Identify opportunities for upselling or cross-selling additional products/services based on customer requirements and usage patterns.
- Encourage satisfied customers to become advocates, contributing to case studies, testimonials, and referrals.
Metrics and Reporting:
- Define and track key performance indicators (KPIs) related to customer enablement and satisfaction, passion for scaling and ROI.
- Conduct analysis and provide insights into customer engagement, training effectiveness, and support efficiency.
Qualifications:
- Bachelor's degree in Business, Marketing, Computer Science, or a related field.
- Strong understanding of SaaS products, technology, and industry trends.
- Overall 3-5years of experience
- Exceptional communication, presentation, and interpersonal skills.
- Ability to collaborate effectively with cross-functional teams and prioritize tasks in a fast-paced environment.
- Results-oriented mindset with a focus on customer satisfaction and business growth.
Note: This role would also require travel (domestic and international) and we welcome candidates who are open to travel.
Culture
The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.
That is DevRev!
